CRM, CX, UX Africa

Advertise your job vacancies

Subscribe & Follow

Everlytic Insights

Top Women 2026 Closes: Systems, not just successes, must be redesigned for women-led growth

South Africans are open to AI but still expect access to a person

Juliet Mogorosi

Why keeping your customers is now the smartest growth strategy

Cristelle Snyman

MADE POSSIBLE BY:

More Everlytic Communication Insights

Promoted

CANEX WKND 2026 brings Global Africa’s creative economy to Lagos this November

CANEX WKND 2026 brings Global Africa’s creative economy to Lagos this November

Red Flag Media 1 day

WPP Enterprise Solutions has signed a strategic collaboration agreement with AWS to operationalise agentic AI for brands (Image source: © 123rf )

Delivering AI systems at the speed and scale to meet consumer demand

Bizcommunity repositions for the future

Bizcommunity repositions for the future

1 Apr 2026

Africa is not just chatting; it is closing deals

Africa is not just chatting; it is closing deals

By Megan du Toit 26 Mar 2026

Company news

More company news | Submit

While others talk, dentsu builds creators

Dentsu While others talk, dentsu builds creators

17 Sep 2026

Rocket Creative unveils ‘Rocket 2.0’ with stunning new Linbro Park facility

Rocket Creative Design & Display Rocket Creative unveils ‘Rocket 2.0’ with stunning new Linbro Park facility

14 Sep 2026

Zambia's cultural confidence is becoming its greatest creative asset

Dentsu Zambia's cultural confidence is becoming its greatest creative asset

10 Sep 2026

Kantar announces leadership changes for its West, East and Central Africa business

Kantar Kantar announces leadership changes for its West, East and Central Africa business

2 Sep 2026

The digital shifts every African marketer should be watching

Dentsu The digital shifts every African marketer should be watching

2 Sep 2026

Turning constraints into commercial advantage in Mozambique

Dentsu Turning constraints into commercial advantage in Mozambique

1 Sep 2026

Scan Display turns 30!

Scan Display Scan Display turns 30!

21 Aug 2026

#Biz25years | To the next 25 years of business communications and conversations

Bizcommunity.com #Biz25years | To the next 25 years of business communications and conversations

20 Aug 2026

Delivering the infrastructure behind Southern Africa's biggest conversations: 46th SADC Summit

GL events South Africa PTY (LTD)Delivering the infrastructure behind Southern Africa's biggest conversations: 46th SADC Summit

17 Aug 2026

Dawn Rowlands

IMC Conference Africa is the shift: Dawn Rowlands join the Nedbank IMC 2026 line-up

7 Aug 2026

Africa is not the next digital opportunity. It is the current one.

Dentsu Africa is not the next digital opportunity. It is the current one.

5 Aug 2026

South Africa’s most valuable brands add $14bn to their value, as MTN reclaims the no.1 spot

Kantar South Africa’s most valuable brands add $14bn to their value, as MTN reclaims the no.1 spot

28 Jul 2026

More news

African Loyalty Awards spotlight customer-centric brands

African Loyalty Awards spotlight customer-centric brands

19 Mar 2026

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 22 Jan 2026

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

All about YOU! Putting YOU in YOUth Month on Biz!

All about YOU! Putting YOU in YOUth Month on Biz!

Bizcommunity.com 20 May 2025

Google’s 2025 Hustle Academy applications now open

Google’s 2025 Hustle Academy applications now open

12 Mar 2025

Dentsu X: Shaping the future of experiences

Dentsu X: Shaping the future of experiences

Dentsu 19 Feb 2025

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

13 Nov 2024

New leadership announcements as WPP acquires NCA. Ogilvy global CEO Devika Bulchandani and James Murphy CEO Ogilvy Group UK (Image supplied)

New Commercial Arts joins Ogilvy as WPP announces leadership shakeup

11 Sep 2024

Why over 350 organisations share their news via a Biz Press Office

Why over 350 organisations share their news via a Biz Press Office

Bizcommunity.com 19 Aug 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

Image supplied

Customer Experience Africa Awards return for 2nd Edition

18 Jun 2024

Source:

Digital advertising group Aleph launches payment unit

18 Aug 2023

Mark Mwongela, sales development director for PayPal, Africa.

PayPal's 4 tips to enhance buyer experience on payment platforms

10 Aug 2023

Source:

Brands must balance digital innovation and trust to serve Africa's consumers - study

17 Apr 2023

Jacques Celliers, CEO of FNB. Source: Supplied

FNB eBucks recognised as loyalty champion in global awards

20 Jun 2022

Laurian Venter, sales and marketing director at OneDayOnly. Source: Supplied

#EcomAfrica: Online retail beyond the pandemic, with OneDayOnly's Laurian Venter

Lauren Hartzenberg 12 Apr 2022

Lars Lehne, Group CEO of Incubeta

Incubeta's CEO on e-commerce, automation and entering the metaverse

Evan-Lee Courie 25 Mar 2022

Source: ©Andriy Popov -

#CEM21: Managing customer needs - Humans vs tech or human and tech?

Danette Breitenbach 19 Nov 2021

Where your backstory is a front page story

Where your backstory is a front page story

Bizcommunity.com 10 Nov 2021

Virginia Alvarez, Head of Cognitive Intelligence at Wunderman Thompson, EMEA

Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

Source:

The power of inclusive portrayal in advertising

Emily Stander 28 May 2021

Dentsu Africa launches Consumer packaged goods like never before

Dentsu Africa launches Consumer packaged goods like never before

Dentsu 7 May 2021

The 5 habits of highly effective advertisers

The 5 habits of highly effective advertisers

Daren Poole, Kantar 14 Apr 2021

7 ways your email signatures can meet the challenges of remote working

7 ways your email signatures can meet the challenges of remote working

Rocketseed 30 Oct 2020

From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent

From East to West: What the new Covid-19 consumer behaviour across Kenya and Nigeria means for brands on the continent

Ndeye Diagne, Kantar 28 Oct 2020

Let's do Biz