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CRM Manager
| Remuneration: | cost-to-company |
| Benefits: | |
| Location: | Johannesburg |
| Job level: | Mid/Senior |
| Type: | Permanent |
| Company: | Ad Talent Africa |
Job description
Who are we: A fast growing global organisation with a presence in 50 countries, committed to delivering excellence through innovation and performance.
Who are we looking for: CRM MANAGER
As CRM Manager, you’ll take the lead on building, managing and optimising campaigns within Microsoft Dynamics 365 Marketing. You'll be both technical and strategic — working with internal teams and agencies to improve customer journeys, increase engagement and support school enrolments globally.
This is a hands-on role, ideal for someone who can think analytically, deliver robust multistage automations and drive real impact across a complex digital landscape.
What will you do:
Build and manage automated email campaigns across the full customer journey using Dynamics 365
Drive CRM performance across the funnel — from lead generation to conversion and retention
Collaborate with marketing, enrolments and digital teams to align CRM with business goals
Ensure data accuracy, GDPR compliance and preference management
Provide actionable insights through reporting and dashboards (Power BI)
Manage CRM content strategy to ensure clear, engaging and consistent messaging
Support and coach internal stakeholders on CRM best practice and campaign execution
What will you need:
Proven experience managing CRM campaigns, ideally in Dynamics 365 Marketing
Strong knowledge of multistage email automation and CRM strategy
Understanding of customer data platforms, relational databases and reporting tools (Power BI)
Familiarity with GDPR and data privacy best practices
Confident working with third-party agencies and multiple internal stakeholders
Bonus: knowledge of OpenApply, iSAMS, or API/data integrations
Requirements
- Campaign Management
- Digital Marketing
- Microsoft Dynamics
- Power BI
- SAP Customer Relationship Management (CRM)
Posted on 29 Jul 09:48, Closing date 28 Aug
We are niched in the communications industry with offices in Johannesburg and Cape Town from where we service all of South Africa, Africa, the Middle East, Europe and the rest of the world. Our portfolios include Digital, Creative and Client Service in Advertising, Marketing, Media, Public Relations and Corporate Communications.
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