Card Operations Consultant

Job description

• Matric is essential.

• 2–4 years' experience in card operations within a banking or financial services environment.

• Solid understanding of debit and credit card issuing processes.

• Experience handling card disputes, chargebacks, and transaction queries.

• Exposure to fraud monitoring and card-related investigations is advantageous.

• Knowledge of card management systems and transaction processing platforms.

• Familiarity with card network rules (VISA, MasterCard, etc.).

• Proficient in MS Office (especially Excel and Outlook).

• Comfortable working with banking systems and internal platforms. 

• Ensure the card environment meets its goals and operates efficiently and effectively

• Comply with operating processes to meet quality and operational targets

• Support the resolution of service breakdowns and maintain high customer service levels

• Attend to escalated queries with efficient and accurate guidance

• Monitor feedback and quality controls for queries, escalations, and complaints

• Maintain confidentiality and integrity of customer information

• Resolve exceptions daily to avoid unnecessary losses

• Implement and adhere to all process changes and new processes

• Support effective business continuity management

• Adhere to payment processing policy frameworks for accurate financial transactions

• Prevent potential losses by following operational instructions

• Build and maintain strong relationships with internal/external stakeholders and vendors

• Log operational incidents and monitor internal control implementations

Requirements

• Customer service

• Dispute resolution

• Stakeholder management