Business Analyst - Chat Commerce Specialist

Job description

Business Analyst – Chat Commerce Specialist
George office


Full-Time

Are you passionate about conversational technology and customer engagement? We’re on the lookout for a Business Analyst who thrives at the intersection of business and digital to help us unlock the full potential of chat commerce!


As part of our digital transformation and innovation team, you'll design smart, seamless, chat-based experiences across platforms like WhatsApp, Facebook Messenger, and in-app chat. From scoping new use cases to optimizing customer journeys and enabling chatbot automation. You’ll help us lead the future of how we serve and connect with our customers.

What will you do:

• Translate business needs into chat-based experiences

• Collaborate with IT, operations and marketing to bring ideas to life

• Work with tools like WhatsApp Business API, Twilio, or Clickatell

• Analyse performance and continuously improve chat journeys

What must you bring:

• 3+ years in business analysis (digital/e-commerce preferred)

• Hands-on experience in chat platforms and conversational UX

• Data-savvy, process-driven, and customer-obsessed

• Bonus if you’re familiar with chatbot tools

Why join us?

We’re transforming. Fast. You’ll help us create a digital-first, customer-centric future and grow your career in one of the most exciting spaces in insurance.


Ready to spark real change through conversation?
Apply now


 


The position will be filled in line with the Badger culture, values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented.

Posted on 20 May 09:47, Closing date 18 Jun