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Customer | Bizcommunity

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Anton Visser, COO of SA Business School

Trends

#BizTrends2026 | SA Business School's Anton Visser: The changing face of learning and development

Anton Visser 3 days

Image credit: on Pexels

Environment & Natural Resources

Fast fashion: Why changes in return policies don’t do enough to address environmental damage

Anastasia Vayona 3 days

#Orchids&Onions: When Ryanair schools Elon Musk

#OrchidsandOnions

#Orchids&Onions: When Ryanair schools Elon Musk

Brendan Seery 3 days

The future of CX: Why trust and empathy will drive consumer loyalty

CRM

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 3 days

SA's top beauty professionals honoured at 2025 Sorbet Stars Citizen Awards

Health & Beauty

SA's top beauty professionals honoured at 2025 Sorbet Stars Citizen Awards

3 days

Boudine Henningse, Executive: Operational Effectiveness, Ariston Global

Trends

#BizTrends2026 | Ariston Global's Boudine Henningse: Steering corporate wellness into 2026

Boudine Henningse 3 days

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Marketing

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 3 days

Image credit: Philipp P Egli - Own work, ,

Nuclear Power

Eskom allays safety, loadshedding fears after reducing power at Koeberg

21 Jan 2026

#BizTrends2026 | Scopen President, Cesar Vacchiano: Less is more

Marketing

#BizTrends2026 | Scopen President, Cesar Vacchiano: Less is more

Cesar Vacchiano 21 Jan 2026

6 trends to help CMOs bridge human intent with machine execution in 2026

Marketing

6 trends to help CMOs bridge human intent with machine execution in 2026

Issued by Incubeta 21 Jan 2026

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Trends

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Bruce von Maltitz 21 Jan 2026

Charne Munien is the strategy director at Rogerwilco. Source: Supplied.

Marketing

#BizTrends2026 | Rogerwilco's Charné Munien: Brands in the new age of answering machines

Charne Munien 21 Jan 2026

Hotel 430 partners with JRK Training and Sam Hospitality on customer service excellence

Tourism

Hotel 430 partners with JRK Training and Sam Hospitality on customer service excellence

Issued by Sam Hospitality 21 Jan 2026

Nissan reshapes AMIEO leadership as transformation plan gathers pace

Dealers

Nissan reshapes AMIEO leadership as transformation plan gathers pace

20 Jan 2026

6 ways brands need to rethink marketing in 2026

Marketing

6 ways brands need to rethink marketing in 2026

21 Jan 2026

Tourism 2.0: Cape Town's roadmap to boost local food businesses

Food Services

Tourism 2.0: Cape Town's roadmap to boost local food businesses

20 Jan 2026

Image credit: Eskom

Energy

Eskom goes on the road with new Hub-on-Wheels customer service model

20 Jan 2026

Marketing

The precision trap: Why the collapse of attribution is reviving the brand

Musa Kalenga, Issued by Brave Group 20 Jan 2026

Clockwork appoints Jakes Naudé as managing director for Technology and Innovation

Digital

Clockwork appoints Jakes Naudé as managing director for Technology and Innovation

Issued by Clockwork 19 Jan 2026

Image supplied.

Trends

#BizTrends2026 | Bestmed's Johan Viljoen: How tech is transforming chronic care

Johan Viljoen 19 Jan 2026

#BizTrends2026 | Publicis Groupe’s Jonty Fisher: A much more synthetic world

Advertising

#BizTrends2026 | Publicis Groupe’s Jonty Fisher: A much more synthetic world

Jonty Fisher 20 Jan 2026

Let’s chat about chatbots

Digital

Let’s chat about chatbots

Issued by We Do Digital 19 Jan 2026

Building the future of trade: How TFS is redefining logistics in South Africa

Supply Chain

Building the future of trade: How TFS is redefining logistics in South Africa

Francois Retief, Issued by Takealot Fulfilment Solutions 19 Jan 2026

Source: DC Studio va

Trends

AI, resilience and sustainability set to transform logistics in 2026

16 Jan 2026

Dr Chris Blair, Group Director at 21st Century

Trends

#BizTrends2026 | 21st Century's Dr Chris Blair: Navigating radical change in the working world

Chris Blair 15 Jan 2026

In 2026 the CMO Council reflects on 25 years of an evolving and defining role for the chief marketing officer in the C-Suite (Image source: © CMO Council )

Marketing

CMO Council's 25th anniversary reflects on CMOs evolutionary role

15 Jan 2026

AI reshapes procurement and franchising, Cips tells industry briefing

4th Industrial Revolution

AI reshapes procurement and franchising, Cips tells industry briefing

15 Jan 2026

Mr Price looks for entrepreneurs to run in-store coffee outlets

Entrepreneurship

Mr Price looks for entrepreneurs to run in-store coffee outlets

14 Jan 2026

Surge in South African e-commerce: Top brands drive 47% growth in 2025

E-commerce

Surge in South African e-commerce: Top brands drive 47% growth in 2025

14 Jan 2026

Medtech

Dr ChatGPT: What OpenAI’s foray into health and wellness means for healthcare marketing

Saul Marquez 14 Jan 2026

Image supplied.

Trends

#BizTrends2026 | Eco Diva Natural’s Nicole Sherwin: Clean beauty is not a trend – it’s a responsibility

Maroefah Smith 15 Jan 2026

Erica Bopape (CM SA) is the executive for marketing and communications at Absa Business Banking. Source: Absa.

Marketing

#BizTrends2026 | Absa's Erica Bopape: What 2026 will demand of financial services marketers

Erica Bopape 14 Jan 2026

#BizTrends2026 | Maven Solutions' Beverley Knoesen: A new CIO trend is taking shape

Trends

#BizTrends2026 | Maven Solutions' Beverley Knoesen: A new CIO trend is taking shape

Beverley Knoesen 14 Jan 2026

#BizTrends2026 | TymeBank's Miguel da Silva: 3 business trends SMEs should watch

Trends

#BizTrends2026 | TymeBank's Miguel da Silva: 3 business trends SMEs should watch

Miguel Da Silva 14 Jan 2026

#BizTrends2026 | Omoda, Jaecoo's Hans Greyling: Top 4 Chinese automotive trends

Trends

#BizTrends2026 | Omoda, Jaecoo's Hans Greyling: Top 4 Chinese automotive trends

Hans Greyling 14 Jan 2026

Image source: atlascompany from

Trends

#BizTrends2026 | Webber Wentzel team: South Africa’s energy outlook

Jason van der Poel, Kiera Bracher, Sabeeha Loonat and Junaid Nyker 14 Jan 2026

Entrepreneurship

SA entrepreneurs get new brand-building support network

13 Jan 2026

Dunlop Tyres and Isuzu Motors South Africa partner to drive local enterprise development in Gqeberha

Manufacturing & Parts

Dunlop Tyres and Isuzu Motors South Africa partner to drive local enterprise development in Gqeberha

Issued by Dunlop Tyres SA 13 Jan 2026

Branding

How to articulate your brand purpose into a lived experience

Nadia Hearn 13 Jan 2026

What makes AI-powered phishing a potent cyber danger?

Technology

What makes AI-powered phishing a potent cyber danger?

Richard Frost 12 Jan 2026

Back to school, back to business: Why long term car rental is reshaping January in South Africa

Commercial & Industrial

Back to school, back to business: Why long term car rental is reshaping January in South Africa

Issued by Pace Car Rental 12 Jan 2026

Research

‘If you don’t like dark roast, this isn’t the coffee for you’: How exclusionary ads can win over the right customers

Jaclyn L. Tanenbaum and Karen Anne Wallach 12 Jan 2026

Kaspersky updates cyberattack simulation platform to reflect new threat patterns

Cybersecurity

Kaspersky updates cyberattack simulation platform to reflect new threat patterns

9 Jan 2026

How small businesses can decode customer silence

Entrepreneurship

How small businesses can decode customer silence

Liezel Jonkheid 8 Jan 2026

Arielle Horwitz is the engineering manager at Halo Dot. Source: Supplied.

Technology

Why the future of retail calls for a checkout revolution

Arielle Horwitz 8 Jan 2026

Adheesh Ori, senior director within Accenture Song, South Africa says the South African automotive landscape is clearly evolving, not only through technology or electrification, but in the mindset of the customer behind the purchase (Image source: © 123rf )

CRM, CX, UX

Meeting the South African modern car buyers where the customer experience matches the expectation

Adheesh Ori 8 Jan 2026

Amazon’s AI-powered Shop Direct and Buy for Me tools are designed to help shoppers find products beyond its marketplace, but retailers argue the experiment exposes a deeper tension over data ownership, consent and who really controls the future of online shopping (Image source: © 123rf )

E-commerce

Online retailers push back against Amazon's Shop Direct

7 Jan 2026