Customer experience | Bizcommunity

Customer experience | Bizcommunity

News

Omnichannel retail in South Africa: a hacker's paradise?

Security

Omnichannel retail in South Africa: a hacker's paradise?

Calin Cloete 16 May 2025

$Joe Public, Promise and TBWA\Hunt Lascaris are among the South African agencies that are Pencil and Merit winners in the One Show (Image supplied)$

The One Club for Creativity

One Show winners: Joe Public, Promise and TBWA\Hunt Lascaris

16 May 2025

The rise of the digital showroom: the new frontline for driving car sales

Dealers

The rise of the digital showroom: the new frontline for driving car sales

Mongezi Mtati, Issued by Rogerwilco 15 May 2025

Location Bank’s CSA platform wins award at Siinda Digital Marketing and Innovation Awards in Germany

Digital

Location Bank’s CSA platform wins award at Siinda Digital Marketing and Innovation Awards in Germany

Issued by Location Bank 14 May 2025

Spar2U gains ground as SA embraces efficient township delivery

Retail

Spar2U gains ground as SA embraces efficient township delivery

14 May 2025

Shantanu Narayen is the first person to receive this award.

Cannes Lions

#Cannes2025: Adobe's Shantanu Narayen becomes Cannes Lions' first Creative Champion of the Year

14 May 2025

HER Power, Africa’s Transformation: Insights for women breaking barriers in tech

Technology

HER Power, Africa’s Transformation: Insights for women breaking barriers in tech

Issued by ALX 13 May 2025

Marketing Indaba welcomes L&G Consultancy as conference sponsor

Marketing

Marketing Indaba welcomes L&G Consultancy as conference sponsor

Issued by Cadek Media 13 May 2025

Spar Group launches Spar Mobile

Telecoms & Networks

Spar Group launches Spar Mobile

13 May 2025

Heineken Beverages reiterates Tavern Transformation Programme

FMCG

Heineken Beverages reiterates Tavern Transformation Programme

Issued by Heineken Beverages 9 May 2025

Consultancies are eating agencies’ lunch, and they're not slowing down

Digital

Consultancies are eating agencies’ lunch, and they're not slowing down

Shaune Jordaan, Issued by Hoorah Digital 8 May 2025

Homechoice empowers staff with training programme

Training

Homechoice empowers staff with training programme

5 May 2025

The power of omnichannel

Marketing

The power of omnichannel

Issued by Red October Technologies 5 May 2025

Enter the 2025 Diners Club SA Barista of the Year competition

Food & Wine

Enter the 2025 Diners Club SA Barista of the Year competition

5 May 2025

Helm wins for AI and automation at the Business Excellence Awards

Artificial Intelligence

Helm wins for AI and automation at the Business Excellence Awards

Issued by Helm 30 Apr 2025

Ogilvy SA won four Warc Awards 2025 - Middle East Africa including gold for its Bread of the Nation campaign for AB InBev SA

Advertising

Ogilvy wins all SA’s Warc Awards 2025 - Middle East and Africa

29 Apr 2025

Why franchise education should be non-negotiable

Franchising

Why franchise education should be non-negotiable

29 Apr 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Securex South Africa 2025: Making retail security smarter, safer, and more efficient

Security

Securex South Africa 2025: Making retail security smarter, safer, and more efficient

Issued by Securex 2025 24 Apr 2025

Pedros and bpSA partner for drive-through experience in Centurion

FMCG

Pedros and bpSA partner for drive-through experience in Centurion

14 Apr 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Advertising

Ogilvy SA top African agency in the Warc Effectiveness Awards 2025 shortlist

8 Apr 2025

Spar partners with Vida e Caffè for in-store coffee experience

Food & bev. services

Spar partners with Vida e Caffè for in-store coffee experience

4 Apr 2025

The power of in-store advertising for alcohol retailers

Retail Marketing

The power of in-store advertising for alcohol retailers

Issued by Smart Media 4 Apr 2025

What if true growth was measured in moments, not numbers?

Events & Conferencing

What if true growth was measured in moments, not numbers?

Issued by YOUKNOW Technologies 3 Apr 2025

AI or die: The flight plan for AI-powered marketing in 2025

Artificial Intelligence

AI or die: The flight plan for AI-powered marketing in 2025

Issued by V5 Digital 2 Apr 2025

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Marketing

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Noori Allie, Issued by Achievement Awards Group 29 Jan 2025

A Contact Centre Game Changer: QA + AI = Kwaai

Marketing

A Contact Centre Game Changer: QA + AI = Kwaai

Noori Allie, Issued by Achievement Awards Group 17 Feb 2025

Over 300 entrepreneurs attend inaugural Amazon SA Seller Summit

E-commerce

Over 300 entrepreneurs attend inaugural Amazon SA Seller Summit

2 Apr 2025

Unpopular opinion by a CEO: Hyper-personalised marketing is just digital stalking

Marketing

Unpopular opinion by a CEO: Hyper-personalised marketing is just digital stalking

Issued by Wetpaint Advertising 1 Apr 2025

Innovate, collaborate, transact: Absa Commercial Payments Summit heads to Cape Town

Banking

Innovate, collaborate, transact: Absa Commercial Payments Summit heads to Cape Town

Issued by OnPoint PR 31 Mar 2025

Pick n Pay opens new supermarket at Westown Square, KZN

Retailers

Pick n Pay opens new supermarket at Westown Square, KZN

28 Mar 2025

Marketing reimagined: Book your tickets for the New Gen Trends In Marketing And Technology Conference

Marketing

Marketing reimagined: Book your tickets for the New Gen Trends In Marketing And Technology Conference

Issued by Lavello Marketing Solutions 26 Mar 2025

Telkom steps into SA's booming MVNO market

Telecoms & Networks

Telkom steps into SA's booming MVNO market

25 Mar 2025

New Nissan CEO appointed

Dealers

New Nissan CEO appointed

20 Mar 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

Local liquor traders recognised for responsible trading with Cape Town Experience

FMCG

Local liquor traders recognised for responsible trading with Cape Town Experience

Issued by Heineken Beverages 20 Mar 2025

The digital roadmap of South Africa’s automotive market

Research

The digital roadmap of South Africa’s automotive market

Issued by Rogerwilco 19 Mar 2025

Retail revolution: the rise of group purchasing organisations in SA

Retailers

Retail revolution: the rise of group purchasing organisations in SA

19 Mar 2025

Rising costs prompt Telkom to raise broadband and voice tariffs

Telecoms & Networks

Rising costs prompt Telkom to raise broadband and voice tariffs

18 Mar 2025

Dentsu Creative scores second win under Pepkor umbrella with FoneYam

Digital

Dentsu Creative scores second win under Pepkor umbrella with FoneYam

Issued by Dentsu 19 Mar 2025

How GoodApp plans to formalise SA’s informal service sector

Informal Retailing

How GoodApp plans to formalise SA’s informal service sector

Shaheen Price 17 Mar 2025

Source: © 123rf Ogilvy One’s global CTO Ravi Pal will present a virtual session at Adobe Summit 2025 in Las Vegas from today, Monday, 17 March to Thursday, 20 March on strategies for future-proofing AI and delivering customer-centric growth

Artificial Intelligence

Ogilvy One CTO Ravi Pal: Strategies for future-proofing AI and delivering customer-centric growth

17 Mar 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Source: Supplied. Michael Bowren, co-founder of Finch Technologies.

Fintech

Unmasking fraudsters: real-time data changes the credit game

13 Mar 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

Why brands should stop hiding from their customers

CRM, CX, UX

Why brands should stop hiding from their customers

Issued by BrandLove 6 Mar 2025

The Scoin Shop to open flagship store at Brooklyn Mall, Pretoria

Retailers

The Scoin Shop to open flagship store at Brooklyn Mall, Pretoria

13 Mar 2025

Source: Supplied. Cliff Mayinga, Provincial Head: Coverage Business Banking (Western Cape) at Standard Bank South Africa.

Sports Science

Cape Town Cycle Tour's economic impact surpasses R500m annually: How local businesses benefit

6 Mar 2025

The tourism job revolution: Adapting to AI, sustainability, and evolving consumer demands

Tourism

The tourism job revolution: Adapting to AI, sustainability, and evolving consumer demands

Siya Mthethwa 3 Mar 2025