Customer experience | Bizcommunity

Customer experience | Bizcommunity

News

The Clio Awards rankings are out now. Source: Clio Awards.

Advertising

South African ad talent earns top spots in Clio Africa & ME rankings

Karabo Ledwaba 1 day

In a first, the Best Digital agency Award at Bookmarks was shared between two agencies: Accenture Song (pictured) and Ogilvy (Image: @Bizcommunity)

IAB Bookmarks Awards

#Bookmarks2026 | It's a first! Best Digital Agency awarded to two agencies

1 day

South Africa’s automotive market shifts from volume to value

Automotive

South Africa’s automotive market shifts from volume to value

Ayesha Hatea 2 days

Publicis Groupe Africa shines at Bookmark Awards with 21 finalist nominations

IAB Bookmarks Awards

Publicis Groupe Africa shines at Bookmark Awards with 21 finalist nominations

Issued by Publicis Groupe Africa 3 days

PR & Communications

Why investing in your people is a crucial step to improving customer service

Issued by Telviva 19 Nov 2025

#WoolworthsYouthMakers2026: How one beaded bag became the beginning of Mayaka Accessories

Fashion & Homeware

#WoolworthsYouthMakers2026: How one beaded bag became the beginning of Mayaka Accessories

Chloe Posthumus 3 days

Report reveals growing customer frustration with SA mobile networks

Telecoms & Networks

Report reveals growing customer frustration with SA mobile networks

11 Aug 2026

Consumers haven't outgrown loyalty. They've outgrown the way loyalty is delivered

Marketing

Consumers haven't outgrown loyalty. They've outgrown the way loyalty is delivered

Issued by Tractor Outdoor 11 Aug 2026

Retail Marketing

#WoolworthsYouthMakers2026: Glolooks, the African hair care brand finding its place on the shelf

Karabo Ledwaba 11 Aug 2026

Ask Africa Orange Index 2026: Celebrating leaders in customer experience

CRM, CX, UX

Ask Africa Orange Index 2026: Celebrating leaders in customer experience

Issued by ASK AFRICA 7 Aug 2026

Retail Marketing

Massmart brings in Charmagne Mazhindu to strengthen brand and digital marketing

6 Aug 2026

What Meta fee changes mean for South African businesses using WhatsApp

Digital

What Meta fee changes mean for South African businesses using WhatsApp

Issued by Helm 6 Aug 2026

Possibility in play earns Effie and Bookmark finalist recognition

Marketing

Possibility in play earns Effie and Bookmark finalist recognition

Issued by Mscsports 5 Aug 2026

Sloom founder shares 10 lessons from building South Africa’s mattress disruptor

SMEs

Sloom founder shares 10 lessons from building South Africa’s mattress disruptor

5 Aug 2026

Geely Auto SA appoints Greg Maruszewski as COO

Dealers

Geely Auto SA appoints Greg Maruszewski as COO

5 Aug 2026

#WomensMonth | Kayleigh Fazan believes retail's future depends on investing in people

Training

#WomensMonth | Kayleigh Fazan believes retail's future depends on investing in people

Evan-Lee Courie 4 Aug 2026

V&A Waterfront expands Neighbourhood Awards to spotlight Cape Town's visitor economy

Retail

V&A Waterfront expands Neighbourhood Awards to spotlight Cape Town's visitor economy

3 Aug 2026

#WomensMonth | Shabnum Dawood on supply chain resilience, leadership, and women in logistics

Logistics & Transport

#WomensMonth | Shabnum Dawood on supply chain resilience, leadership, and women in logistics

Robin Fredericks 3 Aug 2026

Kauai marks 30 years of making healthy eating more accessible

Food & bev. services

Kauai marks 30 years of making healthy eating more accessible

31 Jul 2026

Retailers urged to ditch plastic bags before 2027 deadline

ESG

Retailers urged to ditch plastic bags before 2027 deadline

30 Jul 2026

Artificial Intelligence

AI has a favourite brand. Social Places makes sure it's yours.

Issued by Social Places 28 Jul 2026

Retail’s next profit lever isn’t on the shelf

Trends

Retail’s next profit lever isn’t on the shelf

28 Jul 2026

CEM Africa 2026 welcomes 3 influential global speakers

Events & Conferencing

CEM Africa 2026 welcomes 3 influential global speakers

Issued by CEM Africa Summit 27 Jul 2026

Source: Pexels.

Financial Services

Lesaka unites fintech brands under single merchant platform

27 Jul 2026

Why digital payout solutions are becoming retail's next competitive advantage

Banking & Finance

Why digital payout solutions are becoming retail's next competitive advantage

24 Jul 2026

The Interactive Advertising Bureau South Africa (IAB SA) has announced the finalists for the 2026 Bookmark Awards (Image supplied)

Digital

#Bookmarks2026 | All the IAB South Africa 2026 Bookmark Awards finalists

17 Jul 2026

Source: Supplied.

Financial Services

Regent launches digital banking qualification for South Africa's evolving financial sector

17 Jul 2026

How SMEs can use data tools to understand their customers

SMEs

How SMEs can use data tools to understand their customers

Jeremy Lang, Issued by Business Partners Limited 16 Jul 2026

Richfield digital experience earns the Mark Awards 2026 shortlisting

CRM, CX, UX

Richfield digital experience earns the Mark Awards 2026 shortlisting

Issued by So Interactive 16 Jul 2026

Why more South African businesses are moving beyond traditional landlines

Telecoms & Networks

Why more South African businesses are moving beyond traditional landlines

Issued by Voys 15 Jul 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026

CRM, CX, UX

Shaping the future of CX at the Africa CX Conference & Awards 2026

Issued by The Chartered Institute of Customer Management 15 Jul 2026

PayJustNow brings BNPL payments to TFG’s Bash platform

Banking & Finance

PayJustNow brings BNPL payments to TFG’s Bash platform

15 Jul 2026

South Africa’s Most Recommended Brands for 2026 revealed

Research

South Africa’s Most Recommended Brands for 2026 revealed

Issued by KLA 15 Jul 2026

Why African marketing is moving beyond reach and demographics

Marketing

Why African marketing is moving beyond reach and demographics

Issued by Dentsu 15 Jul 2026

Local retailers face rising competition from overseas e-commerce

E-commerce

Local retailers face rising competition from overseas e-commerce

14 Jul 2026

Enterprises UP empowering people, organisations and performance through skills development

Skills Training

Enterprises UP empowering people, organisations and performance through skills development

Issued by Enterprises University of Pretoria - Training Solutions Department 13 Jul 2026

SA's multi-billion telecom upgrades risk AI setback, report warns

Telecoms & Networks

SA's multi-billion telecom upgrades risk AI setback, report warns

13 Jul 2026

Image supplied.

Renewables & Energy Efficiency

How loadshedding led to South Africa finding its perfect sunspot

13 Jul 2026

AI is redefining personalisation in digital experience platforms

Artificial Intelligence

AI is redefining personalisation in digital experience platforms

Issued by Bluegrass Digital 13 Jul 2026

Woolworths beta-tests My Woolies Chef for select loyalty members

Technology

Woolworths beta-tests My Woolies Chef for select loyalty members

13 Jul 2026

Retail

#WoolworthsYouthMakers2026: The sneaker care brand that started on a Daveyton stoep

Karabo Ledwaba 13 Jul 2026

Source: Pexels.

Taxation & Regulation

Massive payment change: Sarb’s QR+ could simplify checkout nationwide

13 Jul 2026

Source: Supplied.

Finance

SA investment sector beats global CX benchmark as insurers focus on trust and value

10 Jul 2026

Source: Supplied. Malusi Ndlovu, managing director of Old Mutual's Mass Foundation Cluster.

Insurance & Actuarial

Old Mutual’s new boss targets millions in South Africa’s mass market

10 Jul 2026

HR Tools & Software

Poor workplace tech costs SA companies millions, study finds

10 Jul 2026

Inclusion, Empowerment & Social Justice

#WoolworthsYouthMakers2026: First Woolies, next the world as Nonhle Matsebula gets ready to take A-Beauty global

Maroefah Smith 9 Jul 2026

Third Kultuur to rebuild Superdry & Co. in SA with omnichannel investment

Retail

Third Kultuur to rebuild Superdry & Co. in SA with omnichannel investment

9 Jul 2026