CX | Bizcommunity

CX | Bizcommunity

News

Clockwork celebrates 7 category wins across 4 campaigns at the inaugural Mark Awards 2025

Marketing

Clockwork celebrates 7 category wins across 4 campaigns at the inaugural Mark Awards 2025

Issued by Clockwork 5 hours

The winners at Ask Africa 2025 Orange Index presentation for the telecommunications sector (Image supplied)

Telecoms & Networks

In telco “good enough” is not good enough

29 Aug 2025

All the 2025 WesBank New Generation Awards finalists

Digital

All the 2025 WesBank New Generation Awards finalists

29 Aug 2025

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

Podcasts

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

Issued by Rogerwilco 20 Aug 2025

The missing link between AI and great CX

4th Industrial Revolution

The missing link between AI and great CX

Bruce von Maltitz 19 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

CRM, CX, UX

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CRM, CX, UX

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

Issued by CEM Africa Summit 7 Aug 2025

Creating smarter South African retail experiences

Artificial Intelligence

Creating smarter South African retail experiences

Issued by Helm 31 Jul 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

Security

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

The experience paradox: Why better satisfaction scores don't always mean growth

CRM, CX, UX

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Issued by Kantar 30 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025

AI didn’t write this. But it could have.

Digital

AI didn’t write this. But it could have.

Stephen Smith, Issued by Ignition Group 25 Jul 2025

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

CRM, CX, UX

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Issued by Kantar 23 Jul 2025

Why service matters more than ever: the message from 86% of customers

CRM

Why service matters more than ever: the message from 86% of customers

Bruce von Maltitz 21 Jul 2025

How to write emails South Africans want to read (and don’t mark as spam)

Marketing

How to write emails South Africans want to read (and don’t mark as spam)

Issued by Everlytic 18 Jul 2025

The high price of bad CX, and how to avoid paying it

CRM, CX, UX

The high price of bad CX, and how to avoid paying it

Issued by Ignition CX 8 Jul 2025

The New Generation Awards announces WesBank as its official headline naming sponsor

Youth Marketing

The New Generation Awards announces WesBank as its official headline naming sponsor

Issued by Lavello Marketing Solutions 27 Jun 2025

RAPT BizTrendsTV: Heidi Patmore – Digital wallets: A gamechanger

BizTrendsTV

RAPT BizTrendsTV: Heidi Patmore – Digital wallets: A gamechanger

Danette Breitenbach 24 Jun 2025

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

CRM

Taking the pain out of the refund function for retailers and customers

Shaun Shehab 20 Jun 2025

(Image supplied)

CRM

Customer Experience Africa Awards (CXAs) calls for entries

20 Jun 2025

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CRM

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

Issued by CEM Africa 18 Jun 2025

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

Transform your business culture through customer experience

Liezel Jonkheid 6 Jun 2025

Leading with courage and conviction to shape the future of CX

CRM, CX, UX

Leading with courage and conviction to shape the future of CX

Jeané van Greunen, Issued by Helm 3 Jun 2025

Want to scale in the digital economy? Fix your customer experience first

Technology

Want to scale in the digital economy? Fix your customer experience first

Issued by Ignition Group 26 May 2025

Converge Africa 2025 wraps with record engagement and industry-shaping insights

Fintech

Converge Africa 2025 wraps with record engagement and industry-shaping insights

Issued by Converge Africa 26 May 2025

Tech with purpose, progress with impact: Sentech Africa Tech Week 2025 set to drive the digital future

Technology

Tech with purpose, progress with impact: Sentech Africa Tech Week 2025 set to drive the digital future

Issued by Topco Media 22 May 2025

$Joe Public, Promise and TBWA\Hunt Lascaris are among the South African agencies that are Pencil and Merit winners in the One Show (Image supplied)$

The One Club for Creativity

One Show winners: Joe Public, Promise and TBWA\Hunt Lascaris

16 May 2025

VML South Africa named Agency of the Year at 2025 Smarties Awards

Marketing & Media

VML South Africa named Agency of the Year at 2025 Smarties Awards

Issued by VML 13 May 2025

The awards were held on Thursday. Source: Supplied.

Advertising

TFG and VML triumph at the Smarties 2025 Awards

9 May 2025

Gugu Mthembu is the CMO at Telkom. Source: Supplied.

Cannes Lions

#AfricaMonth: Telkom's Gugu Mthembu takes African perspective to #Cannes2025 jury

Karabo Ledwaba 5 May 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

CRM

Is it the end of traditional CX and the rise of consumer dictatorship?

Dheeraj Gowrie 9 Apr 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

CRM, CX, UX

Unlock hidden revenue: How to turn your data into a profit powerhouse

Gil Sperling 18 Mar 2025

How GoodApp plans to formalise SA’s informal service sector

Informal Retailing

How GoodApp plans to formalise SA’s informal service sector

Shaheen Price 17 Mar 2025

Liezel Jonkheid is director and founder of the Consumer Psychology Lab. Source: Supplied.

CRM, CX, UX

The hidden pitfalls of relying solely on NPS and CSAT scores

Liezel Jonkheid 12 Mar 2025

Why brands should stop hiding from their customers

CRM, CX, UX

Why brands should stop hiding from their customers

Issued by BrandLove 6 Mar 2025

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

Branding

Diary of a CMO: How can I protect my brand against copycats?

Mary Kyriakidi and Peter Aiken, Issued by Kantar 18 Feb 2025

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Trends

#BizTrends2025: 7 trends for retailers to '2020-thrive'

Evan-Lee Courie 6 Feb 2025

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

CRM, CX, UX

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

From speed to smiles: Redefining CX in telecoms

CRM, CX, UX

From speed to smiles: Redefining CX in telecoms

Issued by Ask Afrika 23 Jan 2025

#BizTrends2025: Penquin’s Tyrell Stevens - Predictive personalisation transforming digital marketing

Digital

#BizTrends2025: Penquin’s Tyrell Stevens - Predictive personalisation transforming digital marketing

Tyrell Stevens 23 Jan 2025

#BizTrends2025: Vodacom’s Andisa Ntsubane – The anatomy of winning brands in 2025

Marketing

#BizTrends2025: Vodacom’s Andisa Ntsubane – The anatomy of winning brands in 2025

Andisa Ntsubane 22 Jan 2025

Source: © 123rf Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can further augment the customer experience, in practice, things can (and often will) go wrong in the self-service delivery process

CRM, CX, UX

4 ways to ensure positive customer experiences in spite of self-service failures

Dr Estelle van Tonder 15 Jan 2025

Retail

From local is lekker to hyper-localisation: Township consumer trends to watch this festive season

Mongezi Mtati 12 Dec 2024

How data can drive employee engagement in 2025

4th Industrial Revolution

How data can drive employee engagement in 2025

Issued by icandi CQ 12 Dec 2024

Helm wins CX Solutions Provider of the Year - Middle East and Africa

CRM, CX, UX

Helm wins CX Solutions Provider of the Year - Middle East and Africa

Issued by Helm 10 Dec 2024

Winning customer experience in the medical industry: A GPS for customers

CRM, CX, UX

Winning customer experience in the medical industry: A GPS for customers

Issued by Ask Afrika 9 Dec 2024