CX | Bizcommunity

CX | Bizcommunity

News

The customer experience is FMCG’s next growth advantage

FMCG

The customer experience is FMCG’s next growth advantage

Keegan Reddy, Issued by Rainbow Chicken 3 days

Artificial Intelligence

Your brand is already being judged by an AI that has never read your press release

Nkateko Khosa, Issued by Brave Group 29 Apr 2026

Branding

4 ways the “belief economy” is reshaping brand growth

Chelsea Lodewyk 23 Apr 2026

From insight to impact: MASA approves Rogerwilco research as CPD learning content

Research

From insight to impact: MASA approves Rogerwilco research as CPD learning content

Issued by Rogerwilco 22 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

Artificial Intelligence

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

Is the foundation of South Africa's digital consumer universe truly secure?

Security

Is the foundation of South Africa's digital consumer universe truly secure?

12 Mar 2026

Controlling your loyalty channel leads to better customer insights

CRM

Controlling your loyalty channel leads to better customer insights

Len Lubbe 11 Mar 2026

Neglecting customer experience is stunting small business growth

CRM

Neglecting customer experience is stunting small business growth

Liezel Jonkheid 2 Mar 2026

Converge Africa proudly announces Amazon South Africa as a Diamond partner

Exhibitions & Events

Converge Africa proudly announces Amazon South Africa as a Diamond partner

Issued by Converge Africa 25 Feb 2026

CX outsourcing is shifting from scale to strategic outcomes

CRM

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

Anton van Heerden, CEO of DNA EOR

Trends

#BizTrends2026 | DNA EOR's Anton van Heerden: 8 global hiring shifts HR can’t ignore in 2026

Anton van Heerden 5 Feb 2026

The future of CX: Why trust and empathy will drive consumer loyalty

CRM

The future of CX: Why trust and empathy will drive consumer loyalty

Liezel Jonkheid 22 Jan 2026

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Trends

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Bruce von Maltitz 21 Jan 2026

Launches & Reviews

Mazda introduces ‘Navy Blue Mica’ to its colour palette

12 Jan 2026

Launches & Reviews

Mazda launches “Navy Blue Mica” as new body colour

12 Jan 2026

The hidden cost of not owning your marketing assets

Marketing

The hidden cost of not owning your marketing assets

Heleen Alberts 24 Nov 2025

RAPT BizTrendsTV | Mongezi Mtati: Local is better

BizTrendsTV

RAPT BizTrendsTV | Mongezi Mtati: Local is better

Danette Breitenbach 25 Nov 2025

Why great CX isn't about more channels, but smarter integration

CRM

Why great CX isn't about more channels, but smarter integration

24 Nov 2025

Launches & Reviews

Touchscreen comes standard as Mazda refreshes CX-30

18 Nov 2025

Launches & Reviews

Touchscreen comes standard as Mazda refreshes CX-30 for 2025

18 Nov 2025

In the final RAPT BizTrendsTV episode of the year, we turn the tables on trends, as host (Left) Bronwyn Williams moves from host to guest, interviewed by Bizcommunity editor, (Right) Danette Breitenbach (Image composite by Ruth Cooper © Bizcommunity)

BizTrendsTV

RAPT BizTrendsTV | The Headline Act: Turning the tables

11 Nov 2025

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

CRM, CX, UX

NiCE and iNOVO named lead sponsor for CEM Africa Johannesburg and The CX Africa Awards 2025

Issued by CEM Africa Summit 10 Nov 2025

Inclusive CX is South Africa’s untapped growth opportunity

CRM, CX, UX

Inclusive CX is South Africa’s untapped growth opportunity

Bongani Mdluli, Issued by Helm 29 Oct 2025

HR Indaba 2025: Why “post and pray” is no longer enough for strategic recruitment

Talent Acquisition

HR Indaba 2025: Why “post and pray” is no longer enough for strategic recruitment

Issued by Pnet 17 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

CRM, CX, UX

SA consumer is rebalancing under money-related stress

15 Oct 2025

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

CRM, CX, UX

Township shoppers go strategic: 2025 CX Report reveals shifting loyalties

Issued by Rogerwilco 7 Oct 2025

Source: © 123rf Murray Hamilton, content director, VML South Africa tackles the “should design inform copy or should copy inform design?”debate

CRM, CX, UX

“Should design inform copy or should copy inform design?”

Murray Hamilton 6 Oct 2025

Good service is proactive: A new standard for customer experience

CRM

Good service is proactive: A new standard for customer experience

Bruce von Maltitz 6 Oct 2025

Luyanda Mazibuko, SEM's creative production manager, asks how homegrown brands can actually tap into the hearts of the diverse South African market? (Image supplied)

Marketing

#ProudlySA: How local brands can win the hearts of South African consumers

Luyanda Mazibuko 1 Oct 2025

South African digital banking users call for smarter, more personalised experiences

CRM, CX, UX

South African digital banking users call for smarter, more personalised experiences

Issued by Human8 1 Oct 2025

2025 township consumer trends: Price-conscious, local-first, social-driven

CRM, CX, UX

2025 township consumer trends: Price-conscious, local-first, social-driven

Issued by Rogerwilco 30 Sep 2025

The Future Shopper 2025: VML reveals key trends shaping e-commerce

Trends

The Future Shopper 2025: VML reveals key trends shaping e-commerce

19 Sep 2025

CEM Africa heads to Johannesburg on 20 November 2025

CRM, CX, UX

CEM Africa heads to Johannesburg on 20 November 2025

Issued by CEM Africa Summit 18 Sep 2025

The 2025 Township CX Report reveals how township consumers are changing shopping habits that challenge conventional marketing wisdom (Image supplied) (Source: © Unsplash

Marketing

Exclusive | 2025 Township CX Report: 3 critical shifts for brands and retailers

Mongezi Mtati 17 Sep 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

CRM, CX, UX

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

CEM Africa 2025: The continent’s CX powerhouse raises the bar

CRM, CX, UX

CEM Africa 2025: The continent’s CX powerhouse raises the bar

Issued by CEM Africa Summit 4 Sep 2025

Clockwork celebrates 7 category wins across 4 campaigns at the inaugural Mark Awards 2025

Marketing

Clockwork celebrates 7 category wins across 4 campaigns at the inaugural Mark Awards 2025

Issued by Clockwork 3 Sep 2025

The winners at Ask Africa 2025 Orange Index presentation for the telecommunications sector (Image supplied)

Telecoms & Networks

In telco “good enough” is not good enough

29 Aug 2025

All the 2025 WesBank New Generation Awards finalists

Digital

All the 2025 WesBank New Generation Awards finalists

29 Aug 2025

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

Podcasts

The Township Marketing Podcast: Stories and strategies for marketing success in kasi commerce

Issued by Rogerwilco 20 Aug 2025

The missing link between AI and great CX

4th Industrial Revolution

The missing link between AI and great CX

Bruce von Maltitz 19 Aug 2025

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

CRM, CX, UX

SA CX Report: The rise of Bothism

Danette Breitenbach 12 Aug 2025

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

CRM, CX, UX

CEM Africa Summit 2025 to tackle the new CX mandate: Connection, trust, and real value

Issued by CEM Africa Summit 7 Aug 2025

Creating smarter South African retail experiences

Artificial Intelligence

Creating smarter South African retail experiences

Issued by Helm 31 Jul 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

Security

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

The experience paradox: Why better satisfaction scores don't always mean growth

CRM, CX, UX

The experience paradox: Why better satisfaction scores don't always mean growth

Nithi Kumar, Issued by Kantar 30 Jul 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025