CRM, CX, UX News

Africa is not just chatting; it is closing deals

Africa is not just chatting; it is closing dealsMegan du Toit, Dentsu

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

By Tom Kaneshige 22 Jan 2026

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

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Nigerian WhatsApp chatbot launched for UBA bank

Nigerian WhatsApp chatbot launched for UBA bank

7 Sep 2018

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African research dominated by mobile, social media

Danette Breitenbach 6 Sep 2018

Customer service remains top of the list

Customer service remains top of the list

Werner Theron 4 Sep 2018

5 ways CX is emotional rather than rational

5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper 4 Sep 2018

OnePlace appoints EMEA head of sales

OnePlace appoints EMEA head of sales

3 Sep 2018

Kenyan data collection startup Bamba acquired by UK firm

Kenyan data collection startup Bamba acquired by UK firm

Tom Jackson 30 Aug 2018

Suffer a data breach and lose up to one third of your customers

Suffer a data breach and lose up to one third of your customers

30 Aug 2018

Are you ready to reach your future customer?

Are you ready to reach your future customer?

Gareth Grant 17 Aug 2018

The path to sustainable growth is customer acquisition (Part 1)

The path to sustainable growth is customer acquisition (Part 1)

Tyron Sharnock 14 Aug 2018

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Leigh Andrews 1 Aug 2018

Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).

#CEMAfrica2018: Why CX is the only competitive advantage left

Leigh Andrews 1 Aug 2018

Maximising ROI without compromising on CX - top tips

Maximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

3 keys to unlock the heart of customer experience in travel

3 keys to unlock the heart of customer experience in travel

Danny Bryer 30 Jul 2018

CEM Africa kicks off this week!

CEM Africa kicks off this week!

27 Jul 2018

7 small details to improve the retail customer's experience (Infographic)

7 small details to improve the retail customer's experience (Infographic)

Frank Ouyang 26 Jul 2018

5 expectations of the African millennial consumer

5 expectations of the African millennial consumer

19 Jul 2018

Never Ncube is the newly appointed Chief Executive Officer of Dandemutande.

Seizing opportunities in Zimbabwe's new era

Never Ncube 19 Jul 2018

The crucial role of client service excellence in agencies

The crucial role of client service excellence in agencies

Mpho Nkomonde 9 Jul 2018

How consumer trends are transforming executive DNA

How consumer trends are transforming executive DNA

Annelize van Rensburg 4 Jul 2018

Jason Xenopoulos |

#CannesLions2018: The Art of Branded Entertainment according to VML's Xenopoulos

Jessica Tennant 22 Jun 2018

Implement GDPR or organisations risk losing business

Implement GDPR or organisations risk losing business

21 Jun 2018

Customer experience: you're most probably doing it wrong

Customer experience: you're most probably doing it wrong

Juanita Vorster 19 Jun 2018

Investing in your customers yields returns

Investing in your customers yields returns

14 Jun 2018

Have you digitally transformed your customer communications yet?

Have you digitally transformed your customer communications yet?

Mike Wright 14 Jun 2018

Chasing the dream of the single view of the customer

Chasing the dream of the single view of the customer

Wynand Smit 14 Jun 2018

This is what customer management tools should do for your business

This is what customer management tools should do for your business

Edward Carbutt 13 Jun 2018

Creating better customer experience in Africa

Creating better customer experience in Africa

Matthew Kibby 11 Jun 2018

How AI is being used in customer support in Africa

How AI is being used in customer support in Africa

5 Jun 2018

Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

Top 3 takeouts from Zuckerberg's fireside chat at Viva Tech

29 May 2018

GDPR: ground zero for a more trusted, secure internet

GDPR: ground zero for a more trusted, secure internet

Bill Buchanan 28 May 2018

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