CRM, CX, UX News

Africa is not just chatting; it is closing deals

Africa is not just chatting; it is closing dealsMegan du Toit, Dentsu

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

By Tom Kaneshige 22 Jan 2026

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

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AI will transform practice of marketing

AI will transform practice of marketing

18 May 2018

Brett St Clair

#AfricaMonth: The time to become a disruptor is now

Brett St Clair 15 May 2018

How African businesses can comply with new EU data laws

How African businesses can comply with new EU data laws

Pieter Bensch 9 May 2018

Chief marketers believe their jobs are at risk if customer experience strategies fail

Chief marketers believe their jobs are at risk if customer experience strategies fail

2 May 2018

Empathy - a two-way street in customer service

Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Are you asking the why beyond the why?

Are you asking the why beyond the why?

Lara-Anne Derbyshire 18 Apr 2018

The role of mobile in building brand loyalty

Nicholas Bednall 16 Apr 2018

#ECMA18: Cracking e-commerce conversion

#ECMA18: Cracking e-commerce conversion

Lauren Hartzenberg 16 Mar 2018

Consumer engagement today is shaped by technology

Consumer engagement today is shaped by technology

Gil Sperling 15 Mar 2018

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

Why it's time to reevaluate your customer communication, starting with email

Why it's time to reevaluate your customer communication, starting with email

Wynand Smit 13 Feb 2018

Charles Murito, country manager of Google Kenya |

Google Kenya's Charles Murito on digital advertising and the age of assistance

Jessica Tennant 7 Feb 2018

Brand consistency: Taking marketing to a higher level

Paula Sartini 6 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Image supplied.

Trends 2018: Omnichannel is the new normal

Jainita Khatri 25 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

Kantar TNS and Qualtrics join forces to form global customer experience powerhouse

Kantar TNS and Qualtrics join forces to form global customer experience powerhouse

Kantar 22 Jan 2018

WhatsApp launches business app

WhatsApp launches business app

Ilse van den Berg 19 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design

#BizTrends2018: The call for authentic, experiential retail design

Lauren Hartzenberg 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.

#BizTrends2018: Rewind from attention spam back to attention span

Leigh Andrews 8 Jan 2018

Mike Oelschig, head of advisory at Cerebra.

#BizTrends2018: The (eventual) rise of the social command centre in South Africa

Mike Oelschig 8 Jan 2018

How to thrive in the digital era

How to thrive in the digital era

Marc Gower 14 Dec 2017

Team Demographica.

Get to grips with CX and the customer journey now, or else...

Leigh Andrews 7 Dec 2017

Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.

Why digital publishers need to rethink what they're doing

Leigh Andrews 5 Dec 2017

BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

Jessica Tennant 20 Nov 2017

mSurvey launches first CX survey in Kenya

mSurvey launches first CX survey in Kenya

16 Nov 2017

Image credit: .

Ask Afrika Orange Index: Feeling customer service

Danette Breitenbach 13 Nov 2017

Image credit: Negative Space via

Data visualisation tools provide a view of the customer journey beyond marketing

Richard Mullins 13 Nov 2017

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