Executive Director at Marval Africa
IT incidents - where do they come from and what do they mean?

Incidents happen, even if a business's IT functions like a well-oiled machine...

By Edward Carbutt 5 Dec 2018

This is what customer management tools should do for your business

Do you remember your first car? That great feeling of freedom that came with the ability to drive yourself wherever you wanted or needed to go...

By Edward Carbutt 13 Jun 2018

Is your IT department run by the right people?

Information Technology (IT) is integral to and at the heart of any business, underpinning every department and function within the organisation...

By Edward Carbutt 1 Dec 2016

Seven habits of effective IT service management

IT service management (ITSM) comprises a series of habitual behaviours and tasks. There is little to ITSM that is once off...

By Edward Carbutt 13 Sep 2016

ITSM reporting is integral to service delivery

As IT Service Management (ITSM) solutions enable organisations to improve IT service delivery for its customers, reporting capabilities are often an afterthought in the process, but it should be a priority...

By Edward Carbutt 8 Dec 2015

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