CRM, CX, UX News

Africa is not just chatting; it is closing deals

Africa is not just chatting; it is closing dealsMegan du Toit, Dentsu

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

By Tom Kaneshige 22 Jan 2026

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

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#AfricaCom: Mobile advertising - connecting brands to their customers

#AfricaCom: Mobile advertising - connecting brands to their customers

Juanita Pienaar 9 Nov 2017

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

Add value before self-promoting on social media

Add value before self-promoting on social media

Yolandi Allen 7 Nov 2017

Photo: Rudolph de Girardier. Source: Google Photos.

Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

3 Nov 2017

Could the humble phone call be the future of digital CX?

Could the humble phone call be the future of digital CX?

Rob Lith 31 Oct 2017

Zimbabwe Customer Satisfaction Index launched

Zimbabwe Customer Satisfaction Index launched

24 Oct 2017

How to influence the customer of the future

How to influence the customer of the future

Jill Young Schutte 23 Oct 2017

The power of consumer insights (combined with woke strategy and creative)

The power of consumer insights (combined with woke strategy and creative)

Thomas Sepheka 20 Oct 2017

Simelane and Cooper.

#BODCT: Surprise! THIS is today's African consumer

Leigh Andrews 11 Oct 2017

(c) atm2003 -

NAEB markets Rwandan tea under national tea brand

Peterson Tumwebaze 5 Oct 2017

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

19 Sep 2017

Alberto Giacomazzi ©

Who killed the iPod? Staying relevant to a restless generation

Wynand Smit 14 Sep 2017

Mitigate market disruption by maximising customer experience

Mitigate market disruption by maximising customer experience

Julia Ahlfeldt 11 Sep 2017

rawpixel ©

Why do some brands still shy away from giving consumers experiences?

Khangelani Dziba 8 Sep 2017

Somsak Chidchawange © –

#Pamro2017: Customer expectations in a digital world

Leigh Andrews 30 Aug 2017

Delivering a true omnichannel experience: what you need to know

Delivering a true omnichannel experience: what you need to know

Lynette Hundermark 23 Aug 2017

Zimbabwe turns the spotlight on customer experience

Zimbabwe turns the spotlight on customer experience

23 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Lauren Hartzenberg 21 Aug 2017

Joe Fuster

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Image Supplied

Could Google become the dominant force in hospitality?

Stuart Pallister 21 Aug 2017

Phakiso Tlali

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

Marriott International's new dynamic sales and marketing leadership team

Marriott's new super sales and marketing leadership team for Middle East and Africa

31 Jul 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Image supplied.

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

Marketing in a recession and beyond

Marketing in a recession and beyond

Gill Randall 18 Jul 2017

Building the right foundation for exceptional customer experiences

Building the right foundation for exceptional customer experiences

Richard Mullins 30 Jun 2017

Let's do Biz