CRM, CX, UX News

Africa is not just chatting; it is closing deals

Africa is not just chatting; it is closing dealsMegan du Toit, Dentsu

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

By Tom Kaneshige 22 Jan 2026

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

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The power of personalisation in customer service

The power of personalisation in customer service

Wynand Smit 20 Jun 2017

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Your wicked customers are trying to break your rules!

Douglas Kruger 15 Jun 2017

Barclay, Spratt and St Clair.

#IMCConf 2017: The artificially intelligent business of big data

Leigh Andrews 1 Jun 2017

Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Fighting fake news flames

Fighting fake news flames

Oresti Patricios 25 May 2017

Gen X: How to get the generation right (part 3)

Gen X: How to get the generation right (part 3)

Jessica Tennant 24 May 2017

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Jessica Tennant 23 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

Marije Gould, Verint VP of marketing EMEA.

Customers still like personal interaction in a digital world

17 Apr 2017

A Unicef team creating a collaborative paper plane.
Photo credit: Unicef

How learning empathy can help build better community projects in Africa

Keneilwe Munyai 12 Apr 2017

Customer Experience Africa Awards launched

Customer Experience Africa Awards launched

5 Apr 2017

(c) kantver -

The hard-learned lessons of personalised marketing

John Beaumont and Melanie Bockemuehl 31 Mar 2017

Dervish37 © –

A little less conversation, a little more action

Michael Bornheim 24 Mar 2017

How to hack Pinterest to market your business

How to hack Pinterest to market your business

23 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

(c) rawpixel -

Eight startup marketing strategies that always work

Lisa Griffin 17 Feb 2017

Ekaterina Ryakina © –

Customer centricity and collaboration for all

Leigh Andrews 16 Feb 2017

Putting customers first

Putting customers first

Wynand Smit 14 Feb 2017

How to create engaging customer experiences

How to create engaging customer experiences

13 Feb 2017

Right mix of emotions drives social media referrals

Right mix of emotions drives social media referrals

10 Feb 2017

How the Top 20 SaaS companies deal with angry Twitter users

How the Top 20 SaaS companies deal with angry Twitter users

Benjamin Brandall 9 Feb 2017

Forrester's predictions indicate CMOs at risk as consumers up experience needs

Forrester's predictions indicate CMOs at risk as consumers up experience needs

8 Feb 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

Pixabay

So we've created a world of consumers... now what?

Chemory Gunko 5 Jan 2017

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Let's do Biz