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Global e-retail transaction values to exceed $4tn by 2024
Global e-retail transaction values to exceed $4tn by 2024

E-retail transaction values will reach $4.8tn by 2024, up from $3.3 trillion in 2020, according to a new report from Juniper Research...

24 Mar 2020

Loot, AYO and Volt.Africa announce new SMME-focused online marketplace
Loot, AYO and Volt.Africa announce new SMME-focused online marketplace

A new online marketplace to help SMMEs access the growing digital retail sector in Africa will launch by the end of March...

4 Mar 2020

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4 important steps for delivering an Industry 4.0 factory and supply chain

In Africa, several developments are presenting opportunities for organisations that adopt Industry 4.0 technologies to capture significant market share and gain global relevance...

By Baljeet Nagi 17 Feb 2020

SA's 2Engage plans for further growth in Africa and abroad
SA's 2Engage plans for further growth in Africa and abroad

South African fintech and customer engagement business, 2Engage, is pursuing international growth opportunities...

12 Feb 2020

Innervation acquires loyalty business from Tritech Media
Innervation acquires loyalty business from Tritech Media

Innervation Pan African Payment Solutions has acquired African loyalty business, The Loyalty Box, from Tritech Media for an undisclosed amount...

4 Feb 2020

First West African Lesaffre Baking Center opened in Abidjan
First West African Lesaffre Baking Center opened in Abidjan

Lesaffre has inaugurated the Baking Center of its subsidiary Lesaffre Ivoire in Abidjan. The first of its kind in West Africa, the innovation centre was launched to meet growing demand in the region...

31 Jan 2020

#BizTrends2020: Disrupting legacy African payments - going digital
#BizTrends2020: Disrupting legacy African payments - going digital

A country's payments system is probably not the first thing we think of when we think about the challenge of economic development. But payments are key to the bottom-up economic growth urgently needed...

By Murray Gardiner 17 Jan 2020

Linah Maigurira, retail industry manager, Google South Africa.
#BizTrends2020: AI will be more powerful than fire in the future

We need to prepare for a future when everyone uses the internet on their phone, says Linah Maigurira, Google head of retail, sub-Saharan Africa...

13 Jan 2020

Credit: Getty
Africa gains prominence in Global Retail Development Index 2019

A.T. Kearney's bi-annual Global Retail Development Index highlights the rise of African countries in the global retail context, with Ghana and Senegal securing spots in the top 10 on the index...

13 Jan 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want
#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

Although this generation has less spending power than Millennials, it is estimated that 40% of consumer spending will be attributed to Generation Z consumers in 2020...

By Semona Pillay 9 Jan 2020

#BizTrends2020: The future of retailing in sub-Saharan Africa
#BizTrends2020: The future of retailing in sub-Saharan Africa

Sub-Saharan Africa is home to 14% of the world's population and by 2030, the region's population will surpass that of China. The way consumers shop in the region is ever-changing...

By Christele Chokossa 8 Jan 2020

#BizTrends2020: Africa's double-edged consumer demand
#BizTrends2020: Africa's double-edged consumer demand

Africa's consumer landscape is fragmented and polarised, characterised by the double-edged demand of a diverse base of consumers...

By Ailsa Wingfield 6 Jan 2020

Image source: Gallo/Getty Images.
Welcome to a new customer experience world

As business heads into 2020, the way customer experience is managed will irrevocably change. Ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML) which have already impacted how companies engage with their end-users...

By Paul McIntyre 13 Dec 2019

Technology trends impacting global manufacturing in 2020
Technology trends impacting global manufacturing in 2020

It is no secret that the manufacturing sector is critically important for both developed and emerging economies. From producing necessities like food for a nation to creating much-needed jobs...

By Kevin Dherman 13 Dec 2019

Pick n Pay mentorship app launched to empower small suppliers
Pick n Pay mentorship app launched to empower small suppliers

Pick n Pay has launched a mentorship app to connect its small suppliers with experts across its business. The initiative seeks to empower entrepreneurs with easy access to business development support...

13 Dec 2019

Unilever unveils €85m food innovation centre in the Netherlands
Unilever unveils €85m food innovation centre in the Netherlands

Unilever has invested €85 million in a new food innovation centre in the Netherlands, as the consumer goods giant looks to address "major global food system challenges".

9 Dec 2019

GoDaddy integrates with WooCommerce, simplifying e-commerce set up on WordPress
GoDaddy integrates with WooCommerce, simplifying e-commerce set up on WordPress

In a move that will ease and speed up e-commerce set up on WordPress, internet domain registrar and web hosting company GoDaddy has integrated with WooCommerce...

6 Dec 2019

Customers can now contact Makro directly via WhatsApp
Customers can now contact Makro directly via WhatsApp

Makro has launched a WhatsApp service allowing customers to instantly engage with the retailer's customer care team...

5 Dec 2019

35% growth in Black Friday online sales points to prepared shoppers, industry resilience
35% growth in Black Friday online sales points to prepared shoppers, industry resilience

Black Friday online trading volumes spiked by 400% on 29 November, compared to an average trading day...

4 Dec 2019

Strategies to unlock retail growth in 2020
Strategies to unlock retail growth in 2020

To keep up with the lightning-fast pace of change in global retail, most of which is technology-driven, SA's retail decision-makers have to embrace a new mindset that is less risk-averse...

By Gareth Hawkey 28 Nov 2019

Blockchain, driven by IoT, can save food industry $31bn by 2024
Blockchain, driven by IoT, can save food industry $31bn by 2024

According to a new study by Juniper Research, blockchain will enable $31 billion in food fraud savings globally by 2024 by immutably tracking food across the supply chain...

28 Nov 2019

Checkers pilots 60-minute grocery delivery service
Checkers pilots 60-minute grocery delivery service

In response to customers' growing desire for hyper-convenience, Checkers has introduced an exclusive one-hour grocery delivery service...

25 Nov 2019

What SA's FMCG space can learn from Kenya
What SA's FMCG space can learn from Kenya

The simplest way of optimising route to market is through pre-sales, which then creates a predictable order and allows for the best delivery routes to be calculated...

By Andrew Dawson 25 Nov 2019

Image credit: Getty
South African retailers reveal deals for Black Friday 2019

Black Friday has gained significant momentum in South Africa since the North American shopping event was piloted locally by Takealot in 2012...

By Lauren Hartzenberg 22 Nov 2019

Annual digital commerce spend to climb to $19tn by 2024
Annual digital commerce spend to climb to $19tn by 2024

A new study by Juniper Research reveals that global spending on digital commerce will reach $18.7 trillion by 2024, up from $11.2 trillion in 2019...

20 Nov 2019

Dynamicweb, Braintree partner up to offer true e-commerce
Dynamicweb, Braintree partner up to offer true e-commerce

Braintree, the consulting and integration division of Vox, has entered a partnership with the Dynamicweb software platform...

20 Nov 2019

Pieter de Villiers, co-founder and CEO, Clickatell
#AfricaCom: Chat commerce leapfrogs in Africa

Chat commerce and chat banking have revolutionised the way companies are serving their customers. Without having to invest in new architecture, companies are able to meet and engage with their clients on the platforms of their choice...

13 Nov 2019

Tommy Hilfiger aims for 100% 3D apparel design
Tommy Hilfiger aims for 100% 3D apparel design

Tommy Hilfiger, owned by PVH Corp., is incorporating 3D design technology into all global apparel design teams at its headquarters in Amsterdam...

11 Nov 2019

Providing full visibility and insight for an improved CX journey
Providing full visibility and insight for an improved CX journey

With subdued investment levels and consumer spending being curbed, there is no doubt that local businesses face an uphill battle...

By Gerrit de Villiers 31 Oct 2019

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