#CSIMonth

Subscribe to industry newsletters

#AfricaMonth

Harness potential of data-driven tech to keep customers happy
Harness potential of data-driven tech to keep customers happy

Investment in technology and analytics is a must if business is going to meet rising customer expectations. This was the topic of discussion at Experian South Africa's annual Innovation Summit, held in Johannesburg yesterday...

2 days ago

3 steps towards 'glass boxing' your company with a Biz Press Office
3 steps towards 'glass boxing' your company with a Biz Press Office

Since 2001, Bizcommunity anticipated the role of company culture as intellectual capital. Biz Press Offices are a "glass box" game changer, offering a window into 18 industry communities...

Issued by Bizcommunity.com 3 days ago

Retail in 2030: AI, IoT, big data, and omnichannel as teenagers
Retail in 2030: AI, IoT, big data, and omnichannel as teenagers

Will technologies like AI mean the end of human engagement and shopping in a physical retail store? Will we become completely dependent on IoT technology for shopping? Will we rely on a fridge to remind us of our shopping lists?

16 Jul 2019

10 retail trends for 2019
10 retail trends for 2019

For the retail sector as a whole - and for physical stores in particular - 2019 will be a year of reinvention...

By Jackie Kalis 15 Jul 2019

3 consumer trends to keep an eye on in 2019
3 consumer trends to keep an eye on in 2019

The third annual RCS Retail Summit - held in Cape Town and Johannesburg - featured three industry experts who presented their takes on the latest trends shaping consumer behaviour within a South African context...

12 Jul 2019

#IRIGrowthSummit: Invest in the tech of tomorrow to thrive in FMCG
#IRIGrowthSummit: Invest in the tech of tomorrow to thrive in FMCG

At the IRI International Growth Summit held in London this week, Andrew Appel discussed his views on data and technology as the next enablers of competitive advantage in a rapidly changing FMCG environment...

11 Jul 2019

Hisense's new B2B offering gains traction as business in Africa booms
Hisense's new B2B offering gains traction as business in Africa booms

Hisense, supplier of affordable and high-quality electronic goods, is rapidly gaining traction across the continent's business-to-business market and is poised to become a significant player in Africa...

Issued by Ninety9cents 10 Jul 2019

Why AI could boost South Africa's battered retail sector
Why AI could boost South Africa's battered retail sector

By not considering the benefits of AI, South African retailers risk leaving money on the table...

By Vian Chinner 9 Jul 2019

Ericsson to build its first fully-automated smart factory
Ericsson to build its first fully-automated smart factory

Ericsson is set to build its first fully-automated smart factory in the U.S., expected to be up and running in early 2020...

5 Jul 2019

Amazon is turning 25 - here's a look back at how it changed the world
Amazon is turning 25 - here's a look back at how it changed the world

A quarter of a century ago, on 5 July 1994, a company, which shared a name with the world's largest river, was incorporated. It sold books to customers who got to its website through a dial-up modem...

By Venkatesh Shankar 4 Jul 2019

3 trends in retailtainment
3 trends in retailtainment

'Retailtainment' is described as the use of "ambiance, emotion, sound and activity to get customers interested in the product and in a mood to buy"...

By Eben Esterhuizen 3 Jul 2019

What the latest technological innovation means for the future of retail
What the latest technological innovation means for the future of retail

With neverending technological innovation, what will retail look like in the next 20 to 30 years?

By Maroefah Smith 2 Jul 2019

Jumia Food Nigeria partners with fresh food chain
Jumia Food Nigeria partners with fresh food chain

In a bid to promote healthy living among Nigerians, the country's Jumia Food platform has added Nigerian fresh food chain, So Fresh, to its online catalogue of restaurants...

1 Jul 2019

How interior décor helps create immersive retail experiences
How interior décor helps create immersive retail experiences

Canon deciphers the importance of the settings and ambiences of physical shops as they become more than just a buying space, an opportunity for the brand to build and maintain relationships...

1 Jul 2019

New app scans items to reveal how environmentally-friendly they are
New app scans items to reveal how environmentally-friendly they are

In 2017, married couple, James and Jo Hand, began working on GiKi Enterprise. This came after they realised that buying ethically sourced and sustainable products is an unnecessary hassle...

By Jenna Cook 28 Jun 2019

Effectively integrating digital and real-world retail
Effectively integrating digital and real-world retail

Digital transformation has been a hot button topic across industry sectors in recent times. But what does this digital shift mean for retailers and brands looking for a different in-store consumer experience?

By Gareth Smith 27 Jun 2019

Feature image:
Uber Eats launches in Soweto, introduces bicycle deliveries

Uber Eats just added a tenth city to its South African operations. As of Thursday last week, Uber Eats is now available in Soweto...

By Andy Walker 6 Jun 2019

Amazon's bottomless appetite
Amazon's bottomless appetite

Amazon is shrinking time and eating up the planet...

By François Lévêque 3 Jun 2019

From left to right Michael Kennedy, James Hedley and James Tagg.
#AfricaMonth: Quicket striving to become first pan-African ticketing company

Quicket founders, James Tagg and James Hedley elaborate on the company's aggressive growth trajectory, especially throughout Africa, on what it is that sets them apart and on their future plans...

By Juanita Pienaar 3 Jun 2019

The customer experience drives digital disruption
The customer experience drives digital disruption

Digitisation has revolutionised the way businesses operate, with new entrants into all markets disrupting traditional enterprises through entirely innovative models...

By Vishal Barapatre 30 May 2019

The Fourth Industrial Revolution in retail and the low-income consumer
The Fourth Industrial Revolution in retail and the low-income consumer

In an era of rapid technological change, and with the Fourth Industrial Revolution on everybody's lips, I ask: What about lower-income retail shoppers in emerging markets like South Africa?

By Semona Pillay 30 May 2019

L'Oréal teams up with Alibaba for AI-based app targeting acne sufferers
L'Oréal teams up with Alibaba for AI-based app targeting acne sufferers

L'Oréal and Alibaba Group have joined forces to launch an AI-powered mobile app designed to diagnose acne, to be made available on Alibaba's Tmall and Taobao mobile app next month...

22 May 2019

5 ways to ensure a more profitable future in retail
5 ways to ensure a more profitable future in retail

It's clear that the retail landscape is in a state of major transformation. Thanks to disruptive technologies and changing consumer behaviour, traditional retailers are under increasing pressure...

By Pieter Engelbrecht 21 May 2019

#AfricaMonth: Alain Dos Santos on growing Montblanc's luxury legacy in Africa
#AfricaMonth: Alain Dos Santos on growing Montblanc's luxury legacy in Africa

While a growing number of international brands are waking up to the promise of Africa as a valuable market for luxury goods, Montblanc has been growing its presence on the continent for 30 years...

By Lauren Hartzenberg 20 May 2019

The most valuable global retail brands for 2019
The most valuable global retail brands for 2019

The results of the second annual BrandZ Top 75 Most Valuable Global Retail Brands have been revealed. The research shows that the world's most valuable retail brands are worth $339 billion more...

14 May 2019

Rwandan startup Ared expands micro-franchising model to Uganda
Rwandan startup Ared expands micro-franchising model to Uganda

Rwandan PaaS (platform as a service) startup Ared has marked its first international expansion by setting up 10 women-run 'smart business in a box' solar-powered kiosks in Uganda...

13 May 2019

Nike's new app feature helps customers find the perfect fit
Nike's new app feature helps customers find the perfect fit

Nike has launched a new in-app scanning solution in the US, called Nike Fit, that provides customers with their recommended shoe size in each of the company's footwear products...

10 May 2019

The power of tech for cross-border trade
The power of tech for cross-border trade

Marshall McLuhan is better known for creating the term 'global village', a description that describes how borders have effectively disappeared...

By Mike Higley 10 May 2019

Successful retail chatbot interactions to grow eightfold by 2023
Successful retail chatbot interactions to grow eightfold by 2023

The global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019, as AI offers compelling new engagement solutions...

9 May 2019

Image credit: Getty
4 trends impacting point of purchase strategy

One of our Shop members, Leon Nicholas, VP of retail insights and solutions at Westrock, explains the importance of POP and describe 4 big trends in the area of the retail environment...

By Leo Van De Polder 6 May 2019

Show more