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6 tips to prevent online fraud from sinking your business
6 tips to prevent online fraud from sinking your business

The success of the recent Black Friday and Cyber Monday weekend is testament to the opportunity offered by digital commerce. But local entrepreneurs should not underestimate the threat of online fraud...

By Brendon Williamson 12 Dec 2018

CSR as a PR strategy for enhancing business-community relations
CSR as a PR strategy for enhancing business-community relations

CSR has evolved over the past few years as more and more organisations take a larger role in actively participating in social and community projects...

By Leago Monareng 6 Dec 2018

#ATFexpo2018: Buy less, spend more - the case for luxury fashion
#ATFexpo2018: Buy less, spend more - the case for luxury fashion

With a quick-throwaway culture defining the fast fashion era, investing in quality, handcrafted goods that are designed to last is one way consumers can shop more sustainably...

By Lauren Hartzenberg 27 Nov 2018

#EntrepreneurMonth: Meet SA's pioneer of biodegradable food packaging
#EntrepreneurMonth: Meet SA's pioneer of biodegradable food packaging

Packaging that lasts as long as it's needed, not longer...

By Lauren Hartzenberg 23 Nov 2018

#ShopperInsights2019: I love you, but...
#ShopperInsights2019: I love you, but...

Despite retailers widening their repertoire, baskets are shrinking as tough times for shoppers dictate more planning and less impulse shopping...

By Danette Breitenbach 8 Nov 2018

Social media mining: Critical to CX management in the digital age
Social media mining: Critical to CX management in the digital age

As markets become increasingly globalised, saturated and competitive in the digital age, great focus is being placed on the customer experience (CX)...

By Julian Thomas 8 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail
#GoogleRetail: No room for silos in omnichannel retail

We're in living in an omnichannel world. We use a number of different paths to get to the products, info and services that we want. Search has become intuitive...

By Lauren Hartzenberg 6 Nov 2018

#FoodNextAfrica: How to ensure sustainable growth of plant-based foods
#FoodNextAfrica: How to ensure sustainable growth of plant-based foods

With the population expected to exceed 9 billion by 2050, the search has intensified for alternative protein sources to not only feed us all, but to do so sustainably by minimising the environmental impact...

By Lauren Hartzenberg 1 Nov 2018

Individualisation: The powerful trend shaping retail customer experience
Individualisation: The powerful trend shaping retail customer experience

Rising inflation. Record petrol prices. A VAT increase. A technical recession. SA consumers are feeling the pinch...

By Ian Steyn 18 Oct 2018

E-commerce needs ERP
E-commerce needs ERP

E-commerce is growing rapidly and many will increase their online spend to get better deals, for its convenience and savings on shipping...

By Bernard Ford 9 Oct 2018

#FoodNextAfrica: The SA startup making ice-cream from insect milk
#FoodNextAfrica: The SA startup making ice-cream from insect milk

If creepy-crawlies give you the heebie-jeebies, then Gourmet Grubb's ice-cream, which is made using insects, may not be high up on your list of things to try...

By Lauren Hartzenberg 2 Oct 2018

#FoodNextAfrica: Braai goods online and on-demand
#FoodNextAfrica: Braai goods online and on-demand

Gauteng startup MyBraai has taken a popular South African past-time and turned it into a thriving online business...

By Lauren Hartzenberg 28 Sep 2018

How to stay afloat when fake online reviews could sink your business
How to stay afloat when fake online reviews could sink your business

Fake news is a pervasive epidemic. Insidious distortion of truth, fueled by hidden (or blatant) agendas is now accepted as a fact of life...

By Daniella Shapiro 27 Sep 2018

Uganda's 2ambale targets millennials with speedy e-commerce platform
Uganda's 2ambale targets millennials with speedy e-commerce platform

Ugandan e-commerce startup 2ambale is targeting people between the ages of 21 and 35 with its mobile app, which promises deliveries of orders within one hour...

By Tom Jackson 17 Sep 2018

5 ways CX is emotional rather than rational
5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper suggests that it is more sensible to take a macro-level view by practising the peak-end rule. The peak-end rule says that customers remember their peak-experience with a brand, rather than specific interactions...

By Brendon Bairstow-Klopper 4 Sep 2018

#DontLetThemDisappear: A world without elephants
#DontLetThemDisappear: A world without elephants

Around 96 African elephants are poached for their ivory every day, that's one elephant every 15 minutes...

By Sindy Peters 30 Aug 2018

#WomensMonth: Michelle Adelman hits the road running on food security in Africa
#WomensMonth: Michelle Adelman hits the road running on food security in Africa

Michelle Adelman, founder of Crossover Meat and Infinite Foods shares why she chose a career in food security, the challenges she has faced and her message for women in business...

By Robin Fredericks 30 Aug 2018

The "end" of the shopkeeper (and other retail trends)
The "end" of the shopkeeper (and other retail trends)

Self-service retail is swooping across the globe; from online shopping to self-checkout, there's a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX...

By Wynand Smit 29 Aug 2018

Nielsen Smartstore: Keeping up with shoppers today and tomorrow
Nielsen Smartstore: Keeping up with shoppers today and tomorrow

Shoppers are changing at such a rapid pace, and while there are many methodologies to understand shoppers, a tool to help us move with the rapidly changing shoppers is needed...

By Danette Breitenbach 29 Aug 2018

Trendzilla alert: Tech builds tailor-made trust
Trendzilla alert: Tech builds tailor-made trust

The hyper-connected multiverse of tomorrow is today. Brands can get washed away, overwhelmed by the virtual trend wave, or they can surf the possibilities in this era of omni-channeling.

By Daniella Shapiro 27 Aug 2018

Proudly SA launches online shopping site
Proudly SA launches online shopping site

Proudly South African (PSA) has created an e-shopping site www.rsamade.co.za, in partnership with RSA Made...

By Danette Breitenbach 22 Aug 2018

On-demand grocery concierge startup OneCart eyes national expansion
On-demand grocery concierge startup OneCart eyes national expansion

OneCart.co.za, a Johannesburg-based startup that's been described as an 'Uber for groceries', has just reached over 1,000 active users on its multi-store online shopping platform...

By Lauren Hartzenberg 21 Aug 2018

Meet the Maker: Ryan Phillips of BrewCraft
Meet the Maker: Ryan Phillips of BrewCraft

In this week's Meet the Maker, Samantha Snedorf makes her own bathtub gin with BrewCraft's botanical kit and chats to owner, Ryan Phillips to find out a little more about what makes him tick...

By Samantha Snedorf 17 Aug 2018

#Loeries2018: Welcome to the hypermarket
#Loeries2018: Welcome to the hypermarket

The second speaker at the 2018 DStv Seminar of Creativity was Lethepu Matshaba, vice president of Homecare Southern Africa at Unilever SA, who spoke on the relevance of creativity in a hyper-fragmented world...

By Angie White 17 Aug 2018

Are you ready to reach your future customer?
Are you ready to reach your future customer?

Is there any value in comforting your customers today with nostalgia from yesterday when their choices are naturally evolving at the rapid pace of a vastly shifting world around them?

By Gareth Grant 17 Aug 2018

Shop on Amazon from Ghana with startup Eazyloop
Shop on Amazon from Ghana with startup Eazyloop

Ghanaian startup Eazyloop is allowing users to shop on international platforms like Amazon and have their purchases delivered to their door within two weeks...

By Tom Jackson 13 Aug 2018

SA's Picadoo formalising the African haircare industry
SA's Picadoo formalising the African haircare industry

Johannesburg-based startup Picadoo is bidding to formalise Africa's haircare industry via its online marketplace that helps users find local salons and book appointments...

By Tom Jackson 1 Aug 2018

Maximising ROI without compromising on CX - top tips
Maximising ROI without compromising on CX - top tips

Business-wide strategies are complex - each department operates with structured KPIs that may include boosting profitability, customer feedback ratings, or a host of other criteria - the trick is to ensure that all these departments operate in concert with each other...

By Wynand Smit 31 Jul 2018

Kenyan e-commerce startup Sokowatch raises $2m seed round
Kenyan e-commerce startup Sokowatch raises $2m seed round

Kenyan B2B e-commerce startup Sokowatch has closed a $2 million seed round to further expand its customer base across East Africa while also piloting additional value-added services for shops...

By Tom Jackson 30 Jul 2018

#Apex2018: How to build a global brand with a local insight
#Apex2018: How to build a global brand with a local insight

Veteran marketer Sharon Keith shared four basic principles in explaining how to build global brands at the local level and examples to demonstrate these at the ACA SA's Apex 'Next Level of Thinking Masterclass'...

By Jessica Tennant 26 Jul 2018

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