#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021
#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

Despite the dissemination of vaccines in the months ahead, a larger portion of consumer spending will be impacted by recessionary conditions...

By Ailsa Wingfield 11 Jan 2021

Gap brand returns to SA with first store opening in Gauteng
Gap brand returns to SA with first store opening in Gauteng

A standalone Gap store opened at the Mall of Africa in Midrand on Thursday, 26 November, signalling the return of the American clothing and accessories brand to South Africa...

By Lauren Hartzenberg 30 Nov 2020

#ConsciousLiving: Ashaki driving purpose-led beauty through impact sourcing
#ConsciousLiving: Ashaki driving purpose-led beauty through impact sourcing

Through her natural haircare brand Ashaki, Nthabiseng 'Joy' Duff has set out to prove that the beauty industry can be a positive force for change...

By Lauren Hartzenberg 30 Oct 2020

Watch: SA's premier fashion and textile trade fair goes virtual
Watch: SA's premier fashion and textile trade fair goes virtual

AllFashion Sourcing, the annual trade show for the apparel, textile, footwear and leather industry, will this year be hosted on a virtual platform from 3-5 November 2020...

By Lauren Hartzenberg 29 Oct 2020

#Anzisha2020: Supreme Sparkle brings beauty services to Cameroon
#Anzisha2020: Supreme Sparkle brings beauty services to Cameroon

As a finalist in the 2020 Anzisha Prize, Agbor-Ebai Nenembou of Cameroon shares more about her startup, Supreme Sparkle, a multifaceted business that offers tailoring, salon and spa services...

By Evan-Lee Courie 27 Oct 2020

Smart African retailers are rising from the ashes. Here's how
Smart African retailers are rising from the ashes. Here's how

To hear some industry commentators tell it, Covid-19 is going to be the final nail in the coffin of retail as we know it. At best, they're over-simplifying. At worst, they're just wrong...

By Lee Naik 13 Oct 2020

#WorldEntrepreneursDay: Roque Online is connecting informal traders to larger markets in Angola
#WorldEntrepreneursDay: Roque Online is connecting informal traders to larger markets in Angola

World Entrepreneurs' Day serves the purpose of creating awareness of entrepreneurs and innovation throughout the world...

By Evan-Lee Courie 21 Aug 2020

Andrew Stein on how Game is rediscovering its retail mojo
Andrew Stein on how Game is rediscovering its retail mojo

Game's vice president shares how the retailer has navigated business challenges and opportunities over the last 50 years, and how it aims to remain relevant beyond 2020...

By Lauren Hartzenberg 31 Jul 2020

Amazon's Paul Misener on the link between innovation and diversity
Amazon's Paul Misener on the link between innovation and diversity

Amazon veteran Paul Misener shared insight into how the e-commerce giant approaches innovation and the profound role a diverse workforce plays in this process...

By Lauren Hartzenberg 21 Jul 2020

#LockdownLessons: Offer customers value for money, says The Crazy Store's Kevin Lennett
#LockdownLessons: Offer customers value for money, says The Crazy Store's Kevin Lennett

The Crazy Store MD shares how the in-store environment has had to change to prioritise health and hygiene, and why offering customers value for their money is more important than ever...

By Lauren Hartzenberg 29 May 2020

Credit: Cytonn Photography on .
How brands should respond to declining sales

It is now a sad reality that the disruption which the coronavirus is creating is on the increase in Nigeria and, as should be expected, this is certainly creating some ripples and racking of nerves across the advertising industry...

By Austin Efienamokwu 27 Mar 2020

The Galito's growth story - from Mpumalanga to Kenya and Kazakhstan
The Galito's growth story - from Mpumalanga to Kenya and Kazakhstan

Working from a spicy flame-grilled chicken recipe he'd developed in his family's garage, Louis Germishuys opened the first Galito's fast food outlet in Nelspruit in 1996...

By Lauren Hartzenberg 4 Mar 2020

A recipe for success from KFC's top franchisee Burt Gunning
A recipe for success from KFC's top franchisee Burt Gunning

Burt Gunning is the guy to take your cue from when it comes to running a successful franchise business...

By Lauren Hartzenberg 2 Mar 2020

#DI2020: Designing new plant-forward African cuisine with Selassie Atadika
#DI2020: Designing new plant-forward African cuisine with Selassie Atadika

Ghanaian experiential chef, Selassie Atadika, started her Design Indaba presentation by asking the audience to close their eyes and think of food they enjoy...

By Angie White 28 Feb 2020

#BizTrends2020: Disrupting legacy African payments - going digital
#BizTrends2020: Disrupting legacy African payments - going digital

A country's payments system is probably not the first thing we think of when we think about the challenge of economic development. But payments are key to the bottom-up economic growth urgently needed...

By Murray Gardiner 17 Jan 2020

#BizTrends2020: Bright future for luxury brands in Africa
#BizTrends2020: Bright future for luxury brands in Africa

With strong economic growth, increased affluence and a growing population that is forecast to double by 2050, the continent holds strong potential for luxury brands...

By Alain Dos Santos 10 Jan 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want
#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

Although this generation has less spending power than Millennials, it is estimated that 40% of consumer spending will be attributed to Generation Z consumers in 2020...

By Semona Pillay 9 Jan 2020

#BizTrends2020: The future of retailing in sub-Saharan Africa
#BizTrends2020: The future of retailing in sub-Saharan Africa

Sub-Saharan Africa is home to 14% of the world's population and by 2030, the region's population will surpass that of China. The way consumers shop in the region is ever-changing...

By Christele Chokossa 8 Jan 2020

#BizTrends2020: Africa's double-edged consumer demand
#BizTrends2020: Africa's double-edged consumer demand

Africa's consumer landscape is fragmented and polarised, characterised by the double-edged demand of a diverse base of consumers...

By Ailsa Wingfield 6 Jan 2020

Image source: Gallo/Getty Images.
Welcome to a new customer experience world

As business heads into 2020, the way customer experience is managed will irrevocably change. Ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML) which have already impacted how companies engage with their end-users...

By Paul McIntyre 13 Dec 2019

#EntrepreneurMonth: How AI startup ask-jean is disrupting the SA wine tech industry
#EntrepreneurMonth: How AI startup ask-jean is disrupting the SA wine tech industry

It's not always easy to know what wine to pair or purchase when you're planning an occasion with friends or when you're in a store having to make a selection. Ask-jean, a voluntary data hub has come along to simplify the decision-making process, with the wine consumer in mind...

By Robin Fredericks 25 Nov 2019

#EntrepreneurMonth: Mielie Mailer aims to change e-commerce delivery in SA
#EntrepreneurMonth: Mielie Mailer aims to change e-commerce delivery in SA

Mielie Mailer is a lifestyle-driven enterprise that seeks to help humans make better choices for themselves and for the planet...

By Evan-Lee Courie 25 Nov 2019

Image credit: Getty
South African retailers reveal deals for Black Friday 2019

Black Friday has gained significant momentum in South Africa since the North American shopping event was piloted locally by Takealot in 2012...

By Lauren Hartzenberg 22 Nov 2019

Best in SA packaging shine at Gold Pack Awards 2019
Best in SA packaging shine at Gold Pack Awards 2019

The winners of this year's IPSA Gold Pack Awards, the premier showcase for the South African packaging industry, was announced at Inanda Club in Sandton on 30 October...

By Lauren Hartzenberg 22 Nov 2019

Image credit: Brooke Lark on Unsplash.
How AI is helping brands manage their online reputation

The use of artificial intelligence (AI) and machine learning is on the rise, but it's important to know which reputation management processes should and shouldn't be automated...

By Ashleigh Wainstein 15 Nov 2019

Cotton On Group backs quality education in South Africa
Cotton On Group backs quality education in South Africa

If you've purchased a Foundation product sold near the till point of a Cotton On Group store, you've contributed to raising the equivalent of R1bn for educational projects...

By Lauren Hartzenberg 15 Nov 2019

Image credit: Chris Liverani on Unsplash.
Why data is more important than ever to customer experience

In today's world, the margin between businesses that thrive and those that merely survive is growing increasingly narrow...

By Brent Haumann 6 Nov 2019

Image Supplied.
Warehousing: A foundation for economic growth

Warehouses tend to be one of the most ignored elements of infrastructure and logistics, but are a fundamental part of the supply chain...

By Geoffrey White 1 Nov 2019

Drivers and fears of SA's online consumers
Drivers and fears of SA's online consumers

Local representatives from market research and consulting firm IPSOS recently shared a preview of some of the key insights gleaned from its yet to be released global trend survey for 2019...

By Lauren Hartzenberg 28 Oct 2019

Image credit: Joshua Rodriguez on Unsplash.
How businesses can create lasting impressions, retain customers for a long time

At the heart of customer engagement lies customer intimacy...

By Mark Wilson 25 Oct 2019

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