Support Centre Manager

Job description

 STADIO (Pty) Ltd is inviting applications for the positions of:

1. Support Centre Manager: Mbombela

Start date : 01 October 2026

Purpose of the role

To lead, manage and coordinate the deliverables of the STADIO support centre.

Key roles and responsibilities

Collaboration planning, administration and target management

• Establish STADIO as a private higher education partner to business and government in the area.
• Negotiate and sign memoranda of understanding (MOU’s) with collaboration partner institutions.
• Grow group students in the area by an agreed targeted annual number.
• Ensure that all group students are appropriately tagged on STADIO’s student information management systems so that appropriate financial and academic reports can be extracted.
• Prepare a monthly management collaborations report.

Distance learning recruitment

• Manage the recruitment of distance learning (DL) students who engage with the support centre.
• Ensure Support Centre Advisors are performing to target and intervene when necessary.
• Meet annual DL student enrolment targets.

Contact learning enrolment

• Manage the assisted enrolment of contact learning (CL) students who engage with the support centre.
• Support the activations team, and coordinate with them, all visits to feeder schools.

Support centre management

• Ensure facilities at the support centre are always in good condition.
• Ensure that the support centre has an appropriate health and safety management system in place.
• Ensure that the support centre always has appropriate marketing collateral.

Staff management

• Ensure support centre advisors are performing their recruitment and support duties to the correct standard.
• Meet regularly with staff to gauge performance against targets.
• Meet regularly with staff to provide opportunities for them to give input into their work environment.

Visitor management

• Track and report on all people who engage with the support centre (email, telephone, walk-ins).
• Ensure all visitors experience excellent support from the support centre.
• Resolve all visitor queries, if possible.

Minimum requirements and knowledge

• Must live in the city where the support centre is located.
• A relevant post-graduate qualification.
• 5-10 years’ experience in higher and/or tertiary education or similar service-focused industry.
• Management experience in higher and/or tertiary education or similar service-focused industry.
• Knowledge of undergraduate and post-graduate curricula and programs at SA universities.
• Knowledge of the STADIO educational offering.
• Knowledge and understanding of contracting.

Key attributes

• Excellent communication and networking skills.
• Negotiation skills.
• Excellent customer service skills.
• Reflects the STADIO values
• Excellent organisational and problem-solving skills.

Posted on 14 Jul 14:09, Closing date 28 Jul