Customer retention | Bizcommunity

Customer retention | Bizcommunity

News

Online retail reaches 10% of South Africa market as sales hit R159bn

E-commerce

Online retail reaches 10% of South Africa market as sales hit R159bn

2 Sep 2026

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

CRM, CX, UX

Loyalty is more than points and prizes: Why SA businesses need to rethink customer retention

Issued by Game Plan Consulting 2 Sep 2026

SA’s F&B sector posts modest June growth as quarterly pressure builds

Food & bev. services

SA’s F&B sector posts modest June growth as quarterly pressure builds

28 Aug 2026

Why operational simplicity is a competitive advantage for SMEs

SMEs

Why operational simplicity is a competitive advantage for SMEs

Jeremy Lang, Issued by Business Partners Limited 20 Aug 2026

Why digital payout solutions are becoming retail's next competitive advantage

Banking & Finance

Why digital payout solutions are becoming retail's next competitive advantage

24 Jul 2026

How SMEs can use data tools to understand their customers

SMEs

How SMEs can use data tools to understand their customers

Jeremy Lang, Issued by Business Partners Limited 16 Jul 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026

CRM, CX, UX

Shaping the future of CX at the Africa CX Conference & Awards 2026

Issued by The Chartered Institute of Customer Management 15 Jul 2026

PayJustNow brings BNPL payments to TFG’s Bash platform

Banking & Finance

PayJustNow brings BNPL payments to TFG’s Bash platform

15 Jul 2026

The number that should keep South African telecommunications executives awake at night: -25%

Telecoms & Networks

The number that should keep South African telecommunications executives awake at night: -25%

Issued by TLC Worldwide Africa 8 Jul 2026

Why customs reform matters for SME growth under AfCFTA

Logistics & Transport

Why customs reform matters for SME growth under AfCFTA

7 Jul 2026

Source: Pexels.

Finance

The real cost of failed debit orders is bigger than most businesses think

Pieter Brand 7 Jul 2026

Digital and wellness ecosystems reshape the future of the long-term insurance industry

Insurance & Actuarial

Digital and wellness ecosystems reshape the future of the long-term insurance industry

Issued by Insight Survey 15 Jun 2026

The death of the mass campaign

Marketing

The death of the mass campaign

Mosa Ntwampe, Issued by Brave Group 10 Jun 2026

Why keeping your customers is now the smartest growth strategy

Everlytic Communication Insights

Why keeping your customers is now the smartest growth strategy

Cristelle Snyman, Issued by Everlytic 10 Jun 2026

The era of marketing opinion is ending. Revenue science comes next

Marketing

The era of marketing opinion is ending. Revenue science comes next

JG Bezuidenhout, Issued by Offernet 8 Jun 2026

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

CRM

Cinema meets retail in new Nu Metro x Edgars Club partnership deal

26 May 2026

Retailers risk invisibility as AI shopping agents pick winners

Technology

Retailers risk invisibility as AI shopping agents pick winners

Adheesh Ori & Rajesh Duvooru 25 May 2026

Happy Pay and Ozow partner to expand zero-deposit BNPL across local merchants

Banking & Finance

Happy Pay and Ozow partner to expand zero-deposit BNPL across local merchants

11 May 2026

Natalie van der Merwe, head of division at Vox, gives insight into how SMEs don’t need a full overhaul to compete, they just need a smarter, step-by-step approach to omnichannel. (Image supplied)

Community

5 ways SMEs can close the omnichannel gap

Natalie Van der Merwe 8 May 2026

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

CRM

FNB eBucks and other local brands triumph at 2026 International Loyalty Awards

7 May 2026

Alternative credit drives 71% growth in SA's digital retail spending

Banking & Finance

Alternative credit drives 71% growth in SA's digital retail spending

23 Apr 2026

Branding

4 ways the “belief economy” is reshaping brand growth

Chelsea Lodewyk 23 Apr 2026

Marketing

The cashback arms race: Why your loyalty programme is a brand tax

Mosa Ntwampe, Issued by Brave Group 20 Apr 2026

The short-term trap. Why your performance marketing is leaking loyalty

Marketing

The short-term trap. Why your performance marketing is leaking loyalty

Mathabatha Sexwale, Issued by Brave Group 15 Apr 2026

CRM, CX, UX

SA's leading HubSpot partner, MO Agency ranks 16th globally for HubSpot sold and implemented

Luke Marthinusen, Issued by MO Agency 23 Apr 2026

Philip Cohen of Fofum Brands gives insight into how are doubling down on loyalty while consumers are switching more than ever. (Image: )

Marketing

Loyalty marketing is solving the wrong problem

Philip Cohen 14 Apr 2026

EXCLUSIVE: The rise of AI-driven hyper-personalisation loyalty programmes

Banking & Finance

EXCLUSIVE: The rise of AI-driven hyper-personalisation loyalty programmes

Salomon Erasmus 10 Apr 2026

Artificial intelligence is reshaping customer experience at every touchpoint, but brands that win will be those that balance smart automation with genuine human connection. (Image supplied)

Artificial Intelligence

5 ways AI is transforming CX

Terena Chetty 27 Mar 2026

Gen Z is changing how consumers discover, trust and buy from brands. Ella Thomas, global sector specialist for consumer staples at Schroders, explores how this shift is reshaping loyalty, trend cycles and the future of consumer growth. (Source: )

Youth Marketing

Gen Z is reshaping the consumer playbook, from loyalty to algorithms

Ella Thomas 18 Feb 2026

When “satisfied” is not enough: What customer data really reveals

Research

When “satisfied” is not enough: What customer data really reveals

Issued by Insight Survey 12 Feb 2026

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Retail

Behind Dis-Chem's Better Rewards: How fintech, real-time data and retail tech are redefining loyalty in SA

Evan-Lee Courie 11 Feb 2026

Mike Saunders, CEO of Digitlab explains the findings of the third annual State of Digital Survey (Image supplied)

Digital

It’s a golden age of business data - or is it?

Mike Saunders 10 Dec 2025

The ROI of customer loyalty: why retention eats acquisition for breakfast

CRM, CX, UX

The ROI of customer loyalty: why retention eats acquisition for breakfast

Riaz Galant, Issued by Achievement Awards Group 8 Dec 2025

CardSpace invites entrepreneurs to test free digital rewards platform

Entrepreneurship

CardSpace invites entrepreneurs to test free digital rewards platform

4 Dec 2025

Small businesses urged to treat Black Friday as a visibility moment, not a discount race

SMEs

Small businesses urged to treat Black Friday as a visibility moment, not a discount race

Sudir Sahadeo, Issued by Business Partners Limited 24 Nov 2025

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

CRM, CX, UX

The partnership playbook: How strategic alliances are rewriting customer retention rules in SA

Michelle Geere, Issued by AdBot 21 Nov 2025

The business case for employee engagement

Marketing

The business case for employee engagement

Andrew Solomon, Issued by Achievement Awards Group 10 Nov 2025

Gen Z has spoken: Brands that give back win big

Economy

Gen Z has spoken: Brands that give back win big

Issued by Varsity Vibe 30 Oct 2025

Professional customer service in the age of AI: Why humans remain the anchor

Artificial Intelligence

Professional customer service in the age of AI: Why humans remain the anchor

Dr Mariette Frazer, Issued by University of Johannesburg - Marketing Management 29 Oct 2025

The Walt Disney Company names Rochelle Knock as country head, sub-Saharan Africa

TV

The Walt Disney Company names Rochelle Knock as country head, sub-Saharan Africa

Issued by The Walt Disney Company Africa 23 Oct 2025

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

CRM, CX, UX

SA consumer is rebalancing under money-related stress

15 Oct 2025

Is the CMO going extinct?

Marketing

Is the CMO going extinct?

Issued by Brave Group 29 Sep 2025

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

CRM, CX, UX

Revolutionising customer experience with ExperienceEvaluator - A game changer for CX teams

Issued by Kantar 23 Jul 2025

Advertising

Reddit ad revenue projected to reach $1.8bn in 2025

18 Jul 2025

Sales

Bogosi Motshegwa | How to keep your customers - A customer retention hack

Bogosi Motshegwa 26 May 2025

Omnichannel retail in South Africa: a hacker's paradise?

Security

Omnichannel retail in South Africa: a hacker's paradise?

Calin Cloete 16 May 2025

Spar’s strategy to boost private label sales in SA

Retailers

Spar’s strategy to boost private label sales in SA

Max Oliva 24 Apr 2025

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Marketing

Customer Loyalty: Unpacking the key trends driving loyalty program design in 2025

Gordon Wilson, Issued by Achievement Awards Group 13 Jan 2025