Customer experiences | Bizcommunity

Customer experiences | Bizcommunity

News

Retail Marketing

Massmart brings in Charmagne Mazhindu to strengthen brand and digital marketing

5 hours

Retail expansion in SA shifts from instinct to analytics

Retail

Retail expansion in SA shifts from instinct to analytics

7 hours

#WomensMonth | Kayleigh Fazan believes retail's future depends on investing in people

Training

#WomensMonth | Kayleigh Fazan believes retail's future depends on investing in people

Evan-Lee Courie 2 days

Franchising is a key driver of Africa's growth, says Standard Bank

Franchising

Franchising is a key driver of Africa's growth, says Standard Bank

29 Jul 2026

CEM Africa 2026 welcomes 3 influential global speakers

Events & Conferencing

CEM Africa 2026 welcomes 3 influential global speakers

Issued by CEM Africa Summit 27 Jul 2026

How SMEs can use data tools to understand their customers

SMEs

How SMEs can use data tools to understand their customers

Jeremy Lang, Issued by Business Partners Limited 16 Jul 2026

Richfield digital experience earns the Mark Awards 2026 shortlisting

CRM, CX, UX

Richfield digital experience earns the Mark Awards 2026 shortlisting

Issued by So Interactive 16 Jul 2026

Shaping the future of CX at the Africa CX Conference & Awards 2026

CRM, CX, UX

Shaping the future of CX at the Africa CX Conference & Awards 2026

Issued by The Chartered Institute of Customer Management 15 Jul 2026

Pick n Pay is answering rugby's most enduring question with Eat Like a Champion – a new Springbok campaign, with dozens of Easter eggs celebrating rugby culture (Image supplied)

Advertising

#BehindtheCampaign | Pick n Pay’s Eat Like a Champion answers age old question

15 Jul 2026

Local retailers face rising competition from overseas e-commerce

E-commerce

Local retailers face rising competition from overseas e-commerce

14 Jul 2026

Woolworths beta-tests My Woolies Chef for select loyalty members

Technology

Woolworths beta-tests My Woolies Chef for select loyalty members

13 Jul 2026

Third Kultuur to rebuild Superdry & Co. in SA with omnichannel investment

Retail

Third Kultuur to rebuild Superdry & Co. in SA with omnichannel investment

9 Jul 2026

#ATM2026 | RX Global's Danielle Curtis on resilience, technology and the future of travel

Tourism & Travel

#ATM2026 | RX Global's Danielle Curtis on resilience, technology and the future of travel

Robin Fredericks 7 Jul 2026

Pick n Pay rolls out Gemini-powered grocery assistant Penny

E-commerce

Pick n Pay rolls out Gemini-powered grocery assistant Penny

2 Jul 2026

(Image source: © 123rf )

CRM, CX, UX

Accelerated enterprise demand leads WPP’s AI-driven transformation unit

2 Jul 2026

CMO Council and MartechTribe have revealed a data-driven framework to transform
fragmented stacks into predictive business growth platforms (Image source: © 123rf )

Marketing

How CMOs can move from martech mayhem to measurable business value

2 Jul 2026

Voting opens for Diners Club SA's 2026 Barista of the Year competition

Exhibitions & Events

Voting opens for Diners Club SA's 2026 Barista of the Year competition

1 Jul 2026

Woolworths expands Woolies Dash with new 'dark store' in Wynberg, CPT

Retail Services

Woolworths expands Woolies Dash with new 'dark store' in Wynberg, CPT

30 Jun 2026

CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CX

CRM, CX, UX

CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CX

Issued by CEM Africa Summit 29 Jun 2026

Beyond the pharmacy: Dis-Chem is reimagining the future of healthcare retail in SA

Health & Beauty

Beyond the pharmacy: Dis-Chem is reimagining the future of healthcare retail in SA

Evan-Lee Courie 29 Jun 2026

Source: South African Tourism's official website

Tourism & Travel

Travel shifts beyond sightseeing as demand for immersive experiences grows

24 Jun 2026

Companies must design employee-led customer experience to secure loyalty and revenue

CRM

Companies must design employee-led customer experience to secure loyalty and revenue

Liezel Jonkheid 17 Jun 2026

Source: Supplied.

Economy

GSMA calls for investment and policy reform to unlock Africa’s digital potential

17 Jun 2026

Digital and wellness ecosystems reshape the future of the long-term insurance industry

Insurance & Actuarial

Digital and wellness ecosystems reshape the future of the long-term insurance industry

Issued by Insight Survey 15 Jun 2026

South Africa’s spam-call era is over and call centres must evolve or die

Direct Marketing

South Africa’s spam-call era is over and call centres must evolve or die

JG Bezuidenhout, Issued by Offernet 11 Jun 2026

#YouthMonth | Ocean Basket's Lizandre Keller on why brands are rewriting the rules for Gen Z

Technology

#YouthMonth | Ocean Basket's Lizandre Keller on why brands are rewriting the rules for Gen Z

Evan-Lee Courie 10 Jun 2026

From spare rooms to national brands - Fastway Couriers on South Africa's home business revolution

SMEs

From spare rooms to national brands - Fastway Couriers on South Africa's home business revolution

Issued by Fastway Couriers 4 Jun 2026

Adclick Africa wins 2 MMA Smarties 2026 Awards for AI-driven campaign

Marketing

Adclick Africa wins 2 MMA Smarties 2026 Awards for AI-driven campaign

Issued by Oak Ventures 2 Jun 2026

Artificial Intelligence

Why AI made your brand your most valuable asset

Courtney Chapple, Issued by Brave Group 28 May 2026

Converge Africa 2026 brings Africa’s digital commerce ecosystem together in Cape Town

Events & Conferencing

Converge Africa 2026 brings Africa’s digital commerce ecosystem together in Cape Town

Issued by Converge Africa 18 May 2026

Retail

Siya Kolisi named brand partner of Amazon South Africa

13 May 2026

SMS + RCS + WhatsApp

Digital

SMS + RCS + WhatsApp

Issued by Celerity.chat 12 May 2026

Food & bev. services

What McDonald’s SA’s new CMO plans next: A customer-first, digitally-driven brand

Evan-Lee Courie 6 May 2026

The TV vs digital debate is over. Digital won

Digital

The TV vs digital debate is over. Digital won

Issued by TDMC 23 Apr 2026

African retail’s future hinges on tech-driven consumer insights

CRM

African retail’s future hinges on tech-driven consumer insights

Blessed Hwaire 23 Apr 2026

Sedfa backs Africa’s next generation of digital businesses at Converge Africa 2026

SMEs

Sedfa backs Africa’s next generation of digital businesses at Converge Africa 2026

Issued by Converge Africa 17 Apr 2026

Refinery marks 10 years with expanded impact on everyday fashion

Fashion & Homeware

Refinery marks 10 years with expanded impact on everyday fashion

20 Mar 2026

Krispy Kreme takes flight on a new partnership with Lift

Food & bev. services

Krispy Kreme takes flight on a new partnership with Lift

Issued by Krispy Kreme 12 Mar 2026

Kero partners with Dotgo

Digital

Kero partners with Dotgo

Issued by Celerity.chat 4 Mar 2026

Franchising emerges as South Africa's unlikely economic saviour

Franchising

Franchising emerges as South Africa's unlikely economic saviour

Karen Keylock 20 Feb 2026

Retailers embrace tokenisation for secure, personalised customer experiences

Banking & Finance

Retailers embrace tokenisation for secure, personalised customer experiences

Peter Ludi 11 Feb 2026

Woolworths introduces MyDifference: A new era in customer loyalty

Retailers

Woolworths introduces MyDifference: A new era in customer loyalty

5 Feb 2026

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Marketing

#BizTrends2026 | Tom Kaneshige on how CMOs seized strategy in an age of chaos

Tom Kaneshige 22 Jan 2026

Clockwork appoints Jakes Naudé as managing director for Technology and Innovation

Digital

Clockwork appoints Jakes Naudé as managing director for Technology and Innovation

Issued by Clockwork 19 Jan 2026

In 2026 the CMO Council reflects on 25 years of an evolving and defining role for the chief marketing officer in the C-Suite (Image source: © CMO Council )

Marketing

CMO Council's 25th anniversary reflects on CMOs evolutionary role

15 Jan 2026

Tech jobs rebound: Signs of recovery in 2025

Talent Acquisition

Tech jobs rebound: Signs of recovery in 2025

Anja Bates, Issued by Pnet 5 Jan 2026

Famous Brands enters Malaysia with Steers and Debonairs combo

Food & bev. services

Famous Brands enters Malaysia with Steers and Debonairs combo

10 Dec 2025

Checkers Hyper opens first Lego shop-in-shop in Paarl

Retailers

Checkers Hyper opens first Lego shop-in-shop in Paarl

9 Dec 2025

Northlink TVET College marks a defining milestone in entrepreneurial development

Higher Education

Northlink TVET College marks a defining milestone in entrepreneurial development

Thembela Ka Mgudlwa, Issued by Northlink College 8 Dec 2025