Results for customer loyalty

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Ndagi Job Goshi, Liferay Africa
6 tips to improve retail loyalty and decrease competitionArticle

In the age of digital transformation, it is critical to guide your target audience through the customer journey from interest to purchase...

Ndagi Job Goshi 14 May 2021

Cargo loyalty programmes emerge to help aviation attract business
Cargo loyalty programmes emerge to help aviation attract businessArticle

Online research shows that aviation is leaning on air freight and cargo to make up for the impact of lockdowns on conventional passenger air travel...

11 May 2021

Credit:
Beyond tech: Here's where the competitive edge is at for online retailersArticle

What exactly does innovation and agility entail, and how does it work to serve e-commerce-based businesses in 2021, asks Teljoy's Jonathan Hurvitz...

Jonathan Hurvitz 7 May 2021

IAB SA launches PoPIA compliance best practice handbook
IAB SA launches PoPIA compliance best practice handbookArticle

The IAB South Africa is excited to launch A Practical Guide to Data Protection for the Advertising Industry in South Africa...

Issued by IAB South Africa 23 Apr 2021

How automated product photography can accelerate your brand
How automated product photography can accelerate your brandArticle

What's central to the burgeoning e-commerce industry is experience, and this rests heavily on visual content, which undeniably includes product photography. New research shows that if your digital experience doesn't hit the market with customers, 54% could head to your competitors...

Craig Bellingham, Issued by Studio[K]irmack 19 Apr 2021

Greg Gatherer, account manager, Liferay Africa
5 reasons financial services must go digital firstArticle

Although the topic of digital transformation has been discussed extensively over the past year, the fact is that it is a critical one that has a significant impact on almost all industries...

Greg Gatherer 14 Apr 2021

Consumer convenience a competitive advantage in a connected world
Consumer convenience a competitive advantage in a connected worldArticle

Convenience is at the heart of what consumers expect from the products and services they use, says Teljoy CEO Jonathan Hurvitz...

Jonathan Hurvitz 13 Apr 2021

Empowering manufacturers to act more like retailers
Empowering manufacturers to act more like retailersArticle

Not only did the pandemic cause local manufacturing output to drop by nearly 50%, manufacturers also faced a squeeze from retailers looking to provide the best possible value to customers...

Greg Gatherer 30 Mar 2021

Moving beyond cash - How are legacy players keeping up with the new digital-first disruptors in the financial services industry?
Moving beyond cash - How are legacy players keeping up with the new digital-first disruptors in the financial services industry?Article

Digital transformation has had a profound impact on almost all industries, fundamentally altering how customers experience the organisations they deal with on a daily basis. The financial services space is no exception, with legacy players having to keep up with new, digital-first disruptors in order to remain relevant...

Ndagi Job Goshi, Issued by Topco Media 26 Mar 2021

Your brand will thrive when you empathise with your customers
Your brand will thrive when you empathise with your customersArticle

The pandemic and its economic fallout have changed our world for good. Consumers are reassessing their needs and values, adapting their behaviours, and adjusting how they make decisions...

Virginia Alvarez 17 Mar 2021

Bank buildings rise above the business district of Lagos. Banks must effectively communicate the impact of their engagement with women. Tim Graham/Getty Images
How Nigerian banks empower women through corporate social responsibilityArticle

Businesses are part of societies and successful businesses can create an environment that benefits their customers, employees, communities and shareholders...

Emmanuel Mogaji 17 Mar 2021

The battle of the banks hits a high in digital Covid economy
The battle of the banks hits a high in digital Covid economyArticle

Banks responded rapidly and empathetically to their account holders' financial crisis when the country went into hard lockdown around this time last year...

15 Mar 2021

Loyalty lends a hand to local merchants, new data shows
Loyalty lends a hand to local merchants, new data showsArticle

South African merchants who have survived the chaos wrought by Covid-19 are turning to data insights to help them ensure a more sustainable future...

9 Mar 2021

The next generation of print
The next generation of printArticle

Now is an important time for the print industry. It's a time of change and where new and emerging technologies are influencing its future. The print industry is unique...

Jimmy De Waal 9 Mar 2021

Ndagi Job Goshi, GM, Liferay Africa
How digital transformation enables the financial services industry in emerging marketsArticle

Digital transformation has had a profound impact on almost all industries, fundamentally altering how customers experience the organisations they deal with on a daily basis.

Ndagi Job Goshi 4 Mar 2021

Co-working a win-win for employer and employee
Co-working a win-win for employer and employeeArticle

A recent survey by Robert Walters Group found that employers are not keen on employees working from home after lockdown, despite most employees wanting to continue working remotely...

Louis Fourie, Issued by Venture Workspace 4 Mar 2021

Get a new smartphone app for your business in 2021
Get a new smartphone app for your business in 2021Article

Codehesion is South Africa's premier Android and iOS app development company, and makes it easy for businesses to build their own smartphone apps...

Issued by Codehesion 4 Mar 2021

Kantar's CX+ 2020: Reboot your CX understanding to supercharge TMT growth
Kantar's CX+ 2020: Reboot your CX understanding to supercharge TMT growthArticle

As people have adapted to living more of their lives from home due to the pandemic, how people experience your tech, media or telecommunications (TMT) brand converts the crisis into an opportunity - if you're ready for it...

Mark Molenaar, Issued by Kantar 4 Mar 2021

Lessons in courage and innovation in a pandemic
Lessons in courage and innovation in a pandemicArticle

The sheer enormity of the sudden-onset Covid crises took the wind out of sails across all industries, globally. However, writes CEO of the IAS and Scopen partner Johanna McDowell, there are gems shining brightly across the marketing landscape everywhere...

24 Feb 2021

Building a buyers persona with psychographics
Building a buyers persona with psychographicsArticle

Marketers are used to thinking and speaking in demographics, since dividing a market up by age, gender, ethnicity, and other broad variables can help to understand the differences and similarities among customers...

15 Feb 2021

Don't force customers to watch ads!
Don't force customers to watch ads!Article

Customers are sick and tired of hanging onto their smart TV remotes to hit the 'skip ad' button and miffed at having digital adverts stuffed down their throats dozens of times during each Facebook or YouTube session...

12 Feb 2021

Clinton Cohen, CEO, iContact BPO
Top trends influencing customer experience in the banking sector in 2021Article

The pandemic catapulted virtually every industry sector and business into the digital realm, whether they were ready or not...

Clinton Cohen 9 Feb 2021

What SMEs can do to prevent collapse
What SMEs can do to prevent collapseArticle

In the three months ended October 2020, there was a 33,2% rise in business liquidations, according to Stats SA...

Miguel da Silva 5 Feb 2021

Retail hangover or B12 injection recovery in 2021?
Retail hangover or B12 injection recovery in 2021?Article

"As much as the pandemic exposed vulnerabilities, it has also revealed unseen opportunities. By and large it tested business continuity, planning, digital ecosystems and their stretch capabilities...

Michael Smollan 28 Jan 2021

Up your corporate game with a chief experience officer
Up your corporate game with a chief experience officerArticle

The pandemic has accelerated the steady pace of change with a notable shift in consumer priorities highlighting the importance of a chief experience officer...

Yael Geffen 26 Jan 2021

Local IoT startup signs global alliance agreement with Microsoft
Local IoT startup signs global alliance agreement with MicrosoftArticle

Consumption Information Real Time (Cirt), a South African Internet of Things (IoT) startup, has recently entered into a multi-year strategic alliance with Microsoft...

26 Jan 2021

Inclusive design is transforming the customer journey
Inclusive design is transforming the customer journeyArticle

Embracing inclusive design is a pathway to innovation that organisations ignore at their peril. Before now, it was common for the industry to see accessibility and inclusion as a box to tick somewhere within the design or process...

Reynhardt Uys 25 Jan 2021

Pros and cons of cross-platform app development
Pros and cons of cross-platform app developmentArticle

Businesses across the globe are investing heavily in mobile apps to easily drive traffic to their websites. However, it remains a challenge for business owners to choose between developing a native app or a cross-platform app...

Nick Durrant, Issued by Bluegrass Digital 19 Jan 2021

Kauai launches subscription service for daily coffees and smoothies
Kauai launches subscription service for daily coffees and smoothiesArticle

Kauai has introduced a subscription service offering multiple coffees every day for a month as well as a daily smoothie for either 15 or 30 days...

13 Jan 2021

Delivering your customer experience at every customer touchpoint
Delivering your customer experience at every customer touchpointArticle

Customer experience is the driving force behind every business as it gives companies a competitive edge that earns customer loyalty and attracts new customers...

Paula Sartini 21 Dec 2020

SA consumers plan to spend much less this festive season - SAS
SA consumers plan to spend much less this festive season - SASArticle

Retailers will need to adapt to changing customer expectations to secure much-needed profits...

14 Dec 2020

2020 South African Loyalty Awards winners revealed
2020 South African Loyalty Awards winners revealedArticle

The South African Loyalty Awards were developed specifically to celebrate loyalty excellence and innovation...

19 Nov 2020

6 tips to creating a happy workforce who deliver exceptional customer service
6 tips to creating a happy workforce who deliver exceptional customer serviceArticle

The last few weeks of any year are always characterised by exhausted teams who are looking forward to a holiday. This year we've been under more personal, professional and financial pressure than ever before, and teams across the country are taking strain. The challenge is that if businesses don't focus on employees now more than ever, their staff won't deliver a great customer experience...

Ian Fuhr 12 Nov 2020

Customers are demanding greater digital engagement from service providers
Customers are demanding greater digital engagement from service providersArticle

The Covid-19 pandemic is accelerating the move to digital, as large proportions of the population have continued to work, learn and be entertained remotely, while others have trialled services such as remote health care for the first time...

George Fraser 29 Oct 2020

Cashless parking payments solution poised for growth
Cashless parking payments solution poised for growthArticle

Zapper has completed its integration with three of SA's largest parking management systems...

19 Oct 2020

Covid-19 lessons for SA's restaurant industry
Covid-19 lessons for SA's restaurant industryArticle

While many sectors have found reprieve in the easing of the national lockdown to alert level 1, which includes the reopening of borders to tourists, the South African restaurant industry is experiencing a slow recovery...

Rene Botha 13 Oct 2020

The science of data in digital commerce
The science of data in digital commerceArticle

Boomers and generation X may be frightened by the technological alchemy. Most millennials (that's Gen Y and Gen Z) aren't, because this is their normal...

Issued by Axiz 12 Oct 2020

Cloud technology can transform your brand and customer service
Cloud technology can transform your brand and customer serviceArticle

The recent spike in cloud adoption has changed the way many businesses operate. Although forced by global lockdowns, companies have started to reap benefits...

James Bayhack 12 Oct 2020

#DoBizZA: How UBU International can give local businesses a leg up
#DoBizZA: How UBU International can give local businesses a leg upArticle

UBU International aims to help local businesses boost their sales by leveraging a combination of mobile discovery, marketing, rewards and mobile payments...

Lauren Hartzenberg 18 Sep 2020

#BizUnity: "Nothing unites people like a sense of belonging", One Custom's Paul Geary
#BizUnity: "Nothing unites people like a sense of belonging", One Custom's Paul GearyArticle

Paul Geary, co-founder of One Custom tells us about their work with Laureus Sport For Good South Africa on the recently launched Laureus Supporters' Club and from a customer experience marketing perspective, why it's important that brands nurture relationships with existing customers and harness customer relations to build customer loyalty and goodwill during these uncertain times...

Jessica Tennant 10 Sep 2020

Putting power back in the hands of the consumer
Putting power back in the hands of the consumerArticle

Brand Hubb CEO Rob Anderson tells us why he believes loyalty is priceless and says that having loyal customers creates opportunities for targeted messaging and tailored campaigns resulting in increased ROI...

Jessica Tennant 10 Sep 2020

Consumer attitudes towards fuel loyalty programmes in SA
Consumer attitudes towards fuel loyalty programmes in SAArticle

The average South African consumer sees loyalty programmes as valuable and as an economic benefit, and are generally committed to such programmes...

Marius Wait 10 Sep 2020

Gustavo via Pexels
Global consumers ease back into in-store shopping - reportArticle

With Covid-19 lockdown measures around the world easing, just under three-quarters of global consumers report feeling comfortable returning to physical stores since lockdowns have eased...

4 Sep 2020

Serving up zero: Covid hits the food and beverage industry hard
Serving up zero: Covid hits the food and beverage industry hardArticle

The current coronavirus pandemic and ensuing lockdown period continue to leave the food and beverage industry teetering on the brink...

Issued by UBU International 28 Aug 2020

New platform aims to boost buy-local efforts and business recovery
New platform aims to boost buy-local efforts and business recoveryArticle

South Africa is the first region to benefit from a new, white label mobile payment, customer loyalty and rewards programme, with the launch of UBU International...

Issued by UBU International 26 Aug 2020

Why a brand story makes for good business
Why a brand story makes for good businessArticle

If you want to build a successful business, having a strong brand story should be a key priority...

Yumna Aysen 25 Aug 2020

Mobile apps: The future for business
Mobile apps: The future for businessArticle

The Amazon app has more than 700 million users across the globe, nearly five times more mobile customers than all its competitors combined...

Nick Durrant 24 Aug 2020

4 reasons why diverse teams are a no-brainer
4 reasons why diverse teams are a no-brainerArticle

Smart leaders know they need diversity of backgrounds, characteristics and ideas on all levels so that they can attract, retain and make the most of people's abilities...

Dr Mariheca Otto 21 Aug 2020

1 in 4 consumers tried a new brand during pandemic - global report
1 in 4 consumers tried a new brand during pandemic - global reportArticle

A new global report highlights challenges and opportunities for retailers as the Covid-19 pandemic drives permanent shifts in consumer behaviour now and beyond the holiday season...

12 Aug 2020

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Is grassroots marketing still effective?Article

Ron Stefanski, internet entrepreneur and marketing professor at National Louis University, unpacks what grassroots marketing is and how this powerful marketing tool is still effective for helping companies find new customers for their products and services...

Ron Stefanski 6 Aug 2020

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