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#BizTrends2020: Disrupting legacy African payments - going digital

A country's payments system is probably not the first thing we think of when we think about the challenge of economic development. But payments are key to the bottom-up economic growth urgently needed...

By Murray Gardiner 17 Jan 2020

#BizTrends2020: AI will be more powerful than fire in the future

We need to prepare for a future when everyone uses the internet on their phone, says Linah Maigurira, Google head of retail, sub-Saharan Africa...

13 Jan 2020

Africa gains prominence in Global Retail Development Index 2019

A.T. Kearney's bi-annual Global Retail Development Index highlights the rise of African countries in the global retail context, with Ghana and Senegal securing spots in the top 10 on the index...

13 Jan 2020

#BizTrends2020: Retail and Gen Z in 2020 - who they are and what they want

Although this generation has less spending power than Millennials, it is estimated that 40% of consumer spending will be attributed to Generation Z consumers in 2020...

By Semona Pillay 9 Jan 2020

#BizTrends2020: Africa's double-edged consumer demand

Africa's consumer landscape is fragmented and polarised, characterised by the double-edged demand of a diverse base of consumers...

By Ailsa Wingfield 6 Jan 2020

Welcome to a new customer experience world

As business heads into 2020, the way customer experience is managed will irrevocably change. Ushering in this new era will be technologies like artificial intelligence (AI) and machine learning (ML) which have already impacted how companies engage with their end-users...

By Paul McIntyre 13 Dec 2019

Technology trends impacting global manufacturing in 2020

It is no secret that the manufacturing sector is critically important for both developed and emerging economies. From producing necessities like food for a nation to creating much-needed jobs...

By Kevin Dherman 13 Dec 2019

Pick n Pay mentorship app launched to empower small suppliers

Pick n Pay has launched a mentorship app to connect its small suppliers with experts across its business. The initiative seeks to empower entrepreneurs with easy access to business development support...

13 Dec 2019

Unilever unveils €85m food innovation centre in the Netherlands

Unilever has invested €85 million in a new food innovation centre in the Netherlands, as the consumer goods giant looks to address "major global food system challenges".

9 Dec 2019

GoDaddy integrates with WooCommerce, simplifying e-commerce set up on WordPress

In a move that will ease and speed up e-commerce set up on WordPress, internet domain registrar and web hosting company GoDaddy has integrated with WooCommerce...

6 Dec 2019

Customers can now contact Makro directly via WhatsApp

Makro has launched a WhatsApp service allowing customers to instantly engage with the retailer's customer care team...

5 Dec 2019

35% growth in Black Friday online sales points to prepared shoppers, industry resilience

Black Friday online trading volumes spiked by 400% on 29 November, compared to an average trading day...

4 Dec 2019

Strategies to unlock retail growth in 2020

To keep up with the lightning-fast pace of change in global retail, most of which is technology-driven, SA's retail decision-makers have to embrace a new mindset that is less risk-averse...

By Gareth Hawkey 28 Nov 2019

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