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| Job | Normal cost | Discount | Cost | Saving |
|---|---|---|---|---|
| 4 | R2,000 | 27% | R1,460 | R540 |
| 6 | R3,000 | 29% | R2,130 | R870 |
| 8 | R4,000 | 31% | R2,760 | R1,240 |
| 12 | R6,000 | 35% | R3,900 | R2,100 |
Call Centre / Debt Collection Agent
| Remuneration: | R4800 - R6500 per month negotiable depending on experience |
| Benefits: | Medical Aid and Retirement |
| Location: | Stellenbosch, Stellenbosch, Helderberg |
| Education level: | Matric |
| Job level: | Mid/Senior |
| Type: | Permanent |
| Reference: | #DBTEX |
| Company: | LynkSA |
Key responsibilities
- Contact debtors via telephone, email, and other communication channels to negotiate outstanding payments.
- Assess customer financial situations and develop repayment solutions.
- Maintain accurate and up-to-date records of all interactions and payment agreements.
- Follow up on outstanding debts while ensuring compliance with company policies and legal regulations.
- Handle customer queries and disputes professionally to achieve positive resolutions.
- Meet or exceed daily, weekly, and monthly collection targets.
- Escalate unresolved cases to the relevant departments for further action.
- Matric (Grade 12) or equivalent; additional qualifications in finance, credit management, or business administration will be advantageous.
- Previous experience in debt collection, customer service, or a call center environment is preferred.
- Strong negotiation and communication skills, with the ability to handle difficult conversations.
- Proficiency in MS Office (Word, Excel, Outlook) and debt collection software.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Knowledge of the National Credit Act (NCA) and debt collection regulations is advantageous.
- Target-driven with excellent problem-solving abilities.
Posted on 14 Mar 14:28, Closing date 13 May
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