EMS Administrator

• Matric/ Finance Degree/Diploma is preferred
• FAIS Compliant (RE5, COB)

• Minimum of 3 years relevant work experience
• Representative on an FSP licence will be an advantage
• Strong financial and account reconciliation skills
• Strong understanding of credit control
• Knowledge of Medical Schemes and EMS industry
• Excellent oral and written communication skills
• Proven confidence in dealing with clients
• Technical knowledge on various insurance products
• Proficiency in Microsoft Office i.e., Word, Excel
• Exceptional customer service skills
• Takes ownership and responsibility of daily interaction with all clients
• Quick learning capabilities. Attention to detail including understanding of policy documents
• Strong analytical and problem-solving skills
• Ability to work with minimal supervision and confidently make decisions
• Ability to handle pressure– always remain calm, friendly, courteous, polite, professional, and willing to assist.

• Manage the setup of new groups on NEO in conjunction with the Policy Department
• Issue group policy documents and follow up on quote requests for new groups
• Manage the setup of invoicing functionality on NEO
• Handle invoicing of all EMS clients monthly, including issuing monthly statements
• Oversee credit control function for EMS clients, including tracking and following up on outstanding premiums
• Reconcile group premiums received to NEO
• Receive and authorise claims bordereau for payment by the

• Prepare and finalise the Income Statement report for the CEO and EMS CFO
• Manage the EMS inbox and respond promptly to emails
• Liaise with EMS clients and ER24 Account Managers
• Handle the client contract renewal process
• Provide advice and intermediary services, as and when
• required to prospective and current clients
• Any other duties as assigned by the company from time to time.

• The company reserves the right to change this job description at its sole discretion from time to time.