IT Support

Job description

Purpose 

To put together IT systems that can be easily maintained, from hardware to software programming and use friendliness 

Installation 

• Installation and configuration of hardware and software within 24 hours after the call has been logged. 
• Finishing of installations onsite within turnaround time. 
• Keeping change control documents of all changes. 
• Updating computer software regularly. 
• Updating computer screen software regularly. 

Maintenance 

• Weekly maintenance of systems. 
• Generate high level of troubleshoot on regular basis. 
• Organise and schedule upgrades and maintenance without deterring others from completing their work. 
• Helping end user via telephone or remotely with system issues. 
• Creating user libraries on share point. 
• Creating security and distribution groups for employees. 
• Formatting laptops and desktops on request. 
• Check computer hardware (HDD, Mouses, Keyboards etc) to ensure functionality 
• Monthly migration of domains. 

IT Support 

• Configuring and setup of WI-FI routers. 
• Configuring emails on tablets smartphones (windows and macintosh). 
• Ensure security and privacy of networks and computer systems. 
• Provide orientation and guidance to users on how to operate new software and computer equipment. 
• Connecting network printers. 
• Setting up and configuring of printer’s MFPs and Laser Jet. 
• Analysing writing reports & communicating results to colleagues & managers. 
• Creating users on office 365 using licensing. 
• Troubleshoot IP, PABX. 
• Procurement of IT equipment. 
• Administering website uploads. 
• Maintain records/logs of repairs and fixes and maintenance schedule. 
• Identify computer or network equipment shortages and place orders. 
• Drive paperless initiatives including Microsoft teams usage in the business. 
• Come up with new IT initiatives or devices.

Requirements

Skills/ Competencies 

• Strong verbal and written communication 
• Multi-tasking 
• Meeting deadlines 
• Organizational skills 
• Problem solving 
• Efficient and innovative 
• Creativity 
• Passion for technology 
• Teamwork 
• Computer skills 
• Analytical thinking skills 

Desired experience & Qualifications. 

• Matric or similar qualification NQF 4 
• Degree/ diploma in Information Technology 
• 2 - 3 years’ experience in a Technology Support role 
• 2 – 3 years' experience in Software and hardware programming 
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) 
• IT Microsoft desktop. 
• Cloud storage. 

Remuneration 

• Market related 

Apply to:

Recruitment@kenamedia.co.za

Posted on 18 Dec 08:14, Closing date 16 Feb