News
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Dentsu Kenya: Celebrating excellence and embracing a bold new era
Issued by Dentsu 11 Dec 2024
Events & Conferencing
Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report
Issued by CEM Africa 5 Nov 2021
Events & Conferencing
CEM Africa gathers who's who of e-commerce and CX gurus
Issued by CEM Africa 4 Nov 2021
CRM
Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov
Issued by Kinetic Events 19 Oct 2021
PR & Communications
How intelligent communications orchestration drives engagement, adoption, and experience
Brent Haumann 6 Sep 2021
Marketing
Don't become obsolete. Look to your CMO to remain relevant
Issued by Wits Business School 19 Jul 2021
Marketing
The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data
Issued by Dentsu 15 Apr 2021
CRM, CX, UX
When it comes to customer communication, engagement is everything
Brent Haumann 18 Mar 2021
CRM, CX, UX
#AdobeCX: How to embrace the power of customer experience management
Leigh Andrews 8 Oct 2019
Fairness First
#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds
Leigh Andrews 5 Aug 2019
CRM, CX, UX
#CEM19: How government is reducing red tape in the experience economy
Leigh Andrews 31 Jul 2019
CRM, CX, UX
CX Strategy according to Adidas, Multichoice, African Bank, Mastercard, Old Mutual and many more
Issued by Corinium Global Intelligence 3 Jul 2019
Research
Ask Afrika to deliver best practice in customer experience management
Issued by Ask Afrika 15 May 2018
Management & Leadership
Project management 2.0 - introducing the delivery leader
Justine Grimmer 16 May 2019
CRM, CX, UX
Marketing or the CCO: Who should be responsible for customer experience in South Africa?
Issued by Corinium Global Intelligence 11 Mar 2019
Social Media
Social media mining: Critical to CX management in the digital age
Julian Thomas 8 Nov 2018
CRM, CX, UX
#CEMAfrica2018: Why we need to talk about emotion in the boardroom
Leigh Andrews 1 Aug 2018
CRM, CX, UX
#CEMAfrica2018: "Customer experience is the next competitive battlefield"
Leigh Andrews 31 Jul 2018
Mobile & Apps
Nokia to help MTN Nigeria drive transformation to customer-centric operations
7 Dec 2017
