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Source: © 123rf WPP and Sprinklr partnership to build new AI customer experience offering

Marketing & Media

WPP and Sprinklr partnership to build new AI customer experience offering

8 Nov 2023

Source © Myriam Jessier New research is highlighting the importance of data and analytics for marketers working to protect budgets and prove ROI in 2023

Marketing & Media

Data and analytics important to protect budgets and prove ROI

19 May 2023

Source: © Denis Putilov Today businesses have to prioritise relevant, personalised client experiences

Marketing & Media

Prioritising the personalised experience for success

25 May 2022

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Marketing & Media

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Issued by CEM Africa 5 Nov 2021

CEM Africa gathers who's who of e-commerce and CX gurus

Marketing & Media

CEM Africa gathers who's who of e-commerce and CX gurus

Issued by CEM Africa 4 Nov 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Retail

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Issued by Kinetic Events 19 Oct 2021

How intelligent communications orchestration drives engagement, adoption, and experience

Marketing & Media

How intelligent communications orchestration drives engagement, adoption, and experience

Brent Haumann 6 Sep 2021

Don't become obsolete. Look to your CMO to remain relevant

Marketing & Media

Don't become obsolete. Look to your CMO to remain relevant

Issued by Wits Business School 19 Jul 2021

The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data

Marketing & Media

The new iProspect Future Focus Report explores the intersection of consumer attention, commerce and data

Issued by Dentsu 15 Apr 2021

Customer experience management in the new normal

Marketing & Media

Customer experience management in the new normal

Ntombi Mhangwani 7 Apr 2021

Marketing & Media

When it comes to customer communication, engagement is everything

Brent Haumann 18 Mar 2021

Is UX the new CX?

Marketing & Media

Is UX the new CX?

Johan Kruger 26 Jan 2021

Using data effectively to enhance customer experience

Retail

Using data effectively to enhance customer experience

Lorraine Doke 10 Nov 2020

Customers are focused on safety, belonging and control

ICT

Customers are focused on safety, belonging and control

29 Apr 2020

Capitalising on recession

Marketing & Media

Capitalising on recession

Ian Rheeder 23 Mar 2020

Image source: Gallo/Getty Images.

Marketing & Media

6 ways 2019's marketing prepared us for 2020

Jainita Khatri 3 Jan 2020

Schaefer presenting at the Adobe CX Forum.

Marketing & Media

#AdobeCX: How to embrace the power of customer experience management

Leigh Andrews 8 Oct 2019

CMO Summit at Leaderex 2019. Image supplied.

Marketing & Media

CMO Summit at Leaderex: How AI is changing the way we work

Danette Breitenbach 13 Sep 2019

Global tech trends impacting consumers

ICT

Global tech trends impacting consumers

Lizette Akker 7 Aug 2019

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds

Marketing & Media

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds

Leigh Andrews 5 Aug 2019

Torr presenting at the CEM Africa Summit 2019.

Marketing & Media

#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'

Leigh Andrews 6 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

Marketing & Media

#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

CX Strategy according to Adidas, Multichoice, African Bank, Mastercard, Old Mutual and many more

Marketing & Media

CX Strategy according to Adidas, Multichoice, African Bank, Mastercard, Old Mutual and many more

Issued by Corinium Global Intelligence 3 Jul 2019

Marketing & Media

Ask Afrika to deliver best practice in customer experience management

Issued by Ask Afrika 15 May 2018

Project management 2.0 - introducing the delivery leader

HR & Management

Project management 2.0 - introducing the delivery leader

Justine Grimmer 16 May 2019

Marketing or the CCO: Who should be responsible for customer experience in South Africa?

Marketing & Media

Marketing or the CCO: Who should be responsible for customer experience in South Africa?

Issued by Corinium Global Intelligence 11 Mar 2019

All the 2018 AfricaCom Awards winners

Marketing & Media

All the 2018 AfricaCom Awards winners

15 Nov 2018

Social media mining: Critical to CX management in the digital age

Marketing & Media

Social media mining: Critical to CX management in the digital age

Julian Thomas 8 Nov 2018

AfricaCom Awards 2018 finalists

Marketing & Media

AfricaCom Awards 2018 finalists

1 Nov 2018

Marketing & Media

Customer Experience Summit appoints Diane Magers to leadership council

17 Oct 2018

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Marketing & Media

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Leigh Andrews 1 Aug 2018

Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).

Marketing & Media

#CEMAfrica2018: Why CX is the only competitive advantage left

Leigh Andrews 1 Aug 2018

Julia Ahlfeldt, certified customer experience professional (CCXP).

Marketing & Media

#CEMAfrica2018: "Customer experience is the next competitive battlefield"

Leigh Andrews 31 Jul 2018

CEM Africa kicks off this week!

Marketing & Media

CEM Africa kicks off this week!

27 Jul 2018

Investing in your customers yields returns

Marketing & Media

Investing in your customers yields returns

14 Jun 2018

#Newsmaker: 'Wunderwomen' Kagiso Musi and Astrid Ascar

Marketing & Media

#Newsmaker: 'Wunderwomen' Kagiso Musi and Astrid Ascar

Jessica Tennant 4 Jun 2018

Wynand Smit, CEO of Inovo

Finance

#BizTrends2018: Enhancing the customer experience

Wynand Smit 3 Jan 2018

Nokia to help MTN Nigeria drive transformation to customer-centric operations

ICT

Nokia to help MTN Nigeria drive transformation to customer-centric operations

7 Dec 2017

To build a better customer experience, start with the architecture

Marketing & Media

To build a better customer experience, start with the architecture

Richard Mullins 1 Dec 2017

ALL THE 2017 AFRICACOM AWARDS WINNERS!

Marketing & Media

ALL THE 2017 AFRICACOM AWARDS WINNERS!

9 Nov 2017

AfricaCom 2017 Awards finalists revealed

Marketing & Media

AfricaCom 2017 Awards finalists revealed

17 Oct 2017

Report reveals customer aftermarket is afterthought for manufacturers

Marketing & Media

Report reveals customer aftermarket is afterthought for manufacturers

12 Oct 2017

Dereshin (Dees) Pillay

Automotive

The automotive industry's nine pillars for exceptional customer experience

Dereshin Pillay 28 Sep 2017

Marketing & Media

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Marketing & Media

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

Marketing & Media

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

Marketing & Media

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017