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Customer engagement in an omnichannel world
Customer engagement in an omnichannel world

Omnichannel customer engagement revolves around so much more than just a technology-driven approach. A cross-channel strategy needs to be an integral human one if organisations are to remain competitive...

By Mo Areff 13 Aug 2019

Gaming and edtech paradise opens in West Africa
Gaming and edtech paradise opens in West Africa

Touted as the 'largest video game venue in West Africa', the Paradise Game Centre officially opened its doors on the first floor of Cosmos Yopougon, the new shopping centre in Abidjan, Côte d'Ivoire on Wednesday...

25 Jul 2019

3 steps towards 'glass boxing' your company with a Biz Press Office
3 steps towards 'glass boxing' your company with a Biz Press Office

Since 2001, Bizcommunity anticipated the role of company culture as intellectual capital. Biz Press Offices are a "glass box" game changer, offering a window into 18 industry communities...

Issued by Bizcommunity.com 23 Jul 2019

Sudanese protesters are seen with their smartphones in Khartoum on April 21, 2019. CPJ has called on South African telecommunications company MTN Group to end its role in Sudan’s internet shutdowns. Credit: CPJ/AFP/Ozan Kose.
MTN Group urged to end participation in internet shutdowns in Sudan

The Committee to Protect Journalists has joined 22 other organisations in calling on MTN Group, to end its role in Sudan's internet shutdowns...

By Justin Shilad 12 Jul 2019

Passing the torch to the millennial generation
Passing the torch to the millennial generation

There was a time during the tumultuous 60s and 70s that the younger generation was admonished to "never trust anyone over thirty"...

By Mark Bannerman 10 Jul 2019

Africa needs effective ICT policies to enhance competitiveness
Africa needs effective ICT policies to enhance competitiveness

It is crucial for African organisations and governments to understand the dynamic and significant role that information and communication technologies play in enhancing competitiveness...

12 Jun 2019

Feature image:
Uber Eats launches in Soweto, introduces bicycle deliveries

Uber Eats just added a tenth city to its South African operations. As of Thursday last week, Uber Eats is now available in Soweto...

By Andy Walker 6 Jun 2019

Helmut Resisinger, CEO, Orange Business Services
The rise of The Internet of Enterprises

In today's digital economy, data is a highly valuable asset. Unlocking the insights that data holds is crucial to innovation...

By Helmut Resisinger 5 Jun 2019

Rwandan startup Ared expands micro-franchising model to Uganda
Rwandan startup Ared expands micro-franchising model to Uganda

Rwandan PaaS (platform as a service) startup Ared has marked its first international expansion by setting up 10 women-run 'smart business in a box' solar-powered kiosks in Uganda...

13 May 2019

Design from data
Design from data

Sub-Saharan Africa's data lakes are expanding rapidly, says data expert at DAN SSA Vikesh Singh, but it's knowing how to tame the tide of info that's going to help make design from data a reality...

Issued by Dentsu Aegis Network 10 May 2019

Magdi Amin, investment partner, Omidyar Network
Protecting the identity of Africans in a common digital market

Africa's digital revolution is transforming our economy at a record pace. Africa is home to the 10 fastest growing cities in the world, and for nearly a decade, we've had the world's fastest rate of internet adoption...

By Magdi Amin 26 Apr 2019

Siemens Atlas of Digitalization measures six cities' digital readiness
Siemens Atlas of Digitalization measures six cities' digital readiness

Siemens has launched its Atlas of Digitalization, a new web-based application that reveals the readiness and potential of six major cities to embrace digitalisation...

24 Apr 2019

The new digital divide is between people who opt out of algorithms and people who don't
The new digital divide is between people who opt out of algorithms and people who don't

Every aspect of life can be guided by artificial intelligence algorithms - from choosing what route to take for your morning commute, to deciding whom to take on a date...

By Anjana Susarla 23 Apr 2019

Retailers expected to pump $12bn into AI by 2023
Retailers expected to pump $12bn into AI by 2023

Global spending by retailers on artificial intelligence (AI) services will reach $12 billion by 2023, up from an estimated $3.6 billion in 2019...

12 Apr 2019

Part 1: Will the so-called fourth industrial revolution propel SA forwards?
Part 1: Will the so-called fourth industrial revolution propel SA forwards?

Just what is the fourth industrial revolution? No really, what is it all about beyond the hype and jargon?

By Garth Williams 11 Mar 2019

Samsung rolls out experiential stores in the U.S.
Samsung rolls out experiential stores in the U.S.

Samsung has opened three physical Experience Stores in major U.S. cities, where customers can to test out products, address repairs and receive one-on-one assistance...

25 Feb 2019

10 tech startups to participate in Airbus, GIZ #Africa4Future programme
10 tech startups to participate in Airbus, GIZ #Africa4Future programme

Airbus and the Deutsche Gesellschaft für Internationale Zusammenarbeit have announced the top 10 African tech startups that will take part in the latest Airbus Bizlab #Africa4Future accelerator programme...

21 Jan 2019

The Lake Victoria Challenge is transforming mobility
The Lake Victoria Challenge is transforming mobility

The World Bank, the World Food Programme, UNICEF and the World Economic Forum Centre for the Fourth Industrial Revolution have come together to support the Government of Tanzania in the organisation of the Lake Victoria Challenge...

5 Dec 2018

Technology will continue its relentless evolution
Technology will continue its relentless evolution

As secrets go, the fact that technology has fundamentally changed the face of business has to be the worst kept...

8 Nov 2018

How to keep a customer in the tech space
How to keep a customer in the tech space

Just 10% of tech startups survive, and the average lifespan of a tech company is six years. But how do you keep your customers?

By Andre van der Merwe 26 Oct 2018

Bizcommunity Recruitment in Africa Focus
Bizcommunity Recruitment in Africa Focus

A comprehensive B2B Recruitment Focus from December 2018 to February 2019 will ensure that Bizcommunity is the go-to destination for all the B2B news you'll need to plan your HR and recruitment strategies in 2019...

Issued by Bizcommunity.com 23 Oct 2018

ContinuitySA celebrates a decade in Mozambique
ContinuitySA celebrates a decade in Mozambique

ContinuitySA, a provider of business continuity and resilience solutions, is celebrating the 10th anniversary of its business in Mozambique...

17 Oct 2018

Breaking through digital frontiers to achieve the exceptional
Breaking through digital frontiers to achieve the exceptional

We stand at the precipice of the Fourth Industrial Revolution, which promises to be the most globally impactful revolution to date...

8 Oct 2018

Survey reveals most consumers have underwhelming digital experiences
Survey reveals most consumers have underwhelming digital experiences

Across all industries, at least 84% of consumers say their experiences with using digital tools and services fall short of expectations...

8 Oct 2018

Gartner reveals customer experience myths
Gartner reveals customer experience myths

Gartner analysts discuss best practices and pitfalls of the customer experience journey...

19 Sep 2018

#GartnerSYM: The culture of enterprise and people
#GartnerSYM: The culture of enterprise and people

In order to drive innovation at scale in the next phase of digital transformation, businesses must "shape, shift and share"...

By Evan-Lee Courie 18 Sep 2018

#GartnerSYM: The next phase of digital transformation
#GartnerSYM: The next phase of digital transformation

Digital business transformation is upon us. Enterprises, small and large, have recognised the power of tech to transform their ability to deliver value. But where do we go from here?

By Evan-Lee Courie 17 Sep 2018

Vodacom Group launches commercial 5G service in Lesotho
Vodacom Group launches commercial 5G service in Lesotho

Vodacom Group announced that it has created Africa's first standards-based, commercial 5G service in Lesotho...

29 Aug 2018

Mobile consumer survey reveals intentional change for the industry
Mobile consumer survey reveals intentional change for the industry

The mobile industry is changing at an exponential rate as new influences shape the way consumer expectations rise...

23 Aug 2018

The building blocks required for a bright digital future
The building blocks required for a bright digital future

Connecting citizens enables the public sector to communicate effectively with the population, pre-empting certain events and making sure citizens are notified of critical information. But...

By Paige dos Santos 15 Aug 2018

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