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    Building loyalty: the art of personalised brand experiences and advocacy
    Building loyalty: the art of personalised brand experiences and advocacy 
    Kenya's grocery retail sector is a beacon of innovation and growth
    Kenya's grocery retail sector is a beacon of innovation and growth

    By Kerry Elliott 6 Oct 2023

    The expo returns in September. Source: Supplied.
    Organic & Natural Products Expo to return in September

    30 Jun 2023

    #ECMA2018: Adopt a humanistic approach to AI
    #ECMA2018: Adopt a humanistic approach to AI

      16 Mar 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

      16 Mar 2018

    Payment trends in Africa - driven by tech with an African twist
    Payment trends in Africa - driven by tech with an African twist

      13 Mar 2018

    #SeamlessAfrica: Store 4.0 is an attitude, not a technology
    #SeamlessAfrica: Store 4.0 is an attitude, not a technology

      12 Mar 2018

    #SeamlessAfrica: An Afrocentric approach to store design
    #SeamlessAfrica: An Afrocentric approach to store design

      9 Mar 2018

    E-commerce automation and personalisation ushers in new era of retail in SA
    E-commerce automation and personalisation ushers in new era of retail in SA

      1 Mar 2018

    DHL E-commerce MoneyAfrica conference set for Cape Town in March
    DHL E-commerce MoneyAfrica conference set for Cape Town in March

    23 Feb 2018

    Harnessing tech to sustain the brick and mortar store
    Harnessing tech to sustain the brick and mortar store

    14 Feb 2018

    The modern marketer is a connected one
    The modern marketer is a connected one

      2 Feb 2018

    Africa's consumer goods and retail sectors driven by expanding middle class, tech development
    Africa's consumer goods and retail sectors driven by expanding middle class, tech development

    1 Feb 2018

    #BizTrends2018: The new rules of retail
    #BizTrends2018: The new rules of retail

      29 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    #BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness
    #BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

      11 Jan 2018

    #BizTrends2018: The call for authentic, experiential retail design
    #BizTrends2018: The call for authentic, experiential retail design

      8 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

      8 Jan 2018

    Transformation in Africa's digital retail landscape
    Transformation in Africa's digital retail landscape

      22 Dec 2017

    How to thrive in the digital era
    How to thrive in the digital era

      14 Dec 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

      13 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

      7 Nov 2017

    Tailoring the customer experience boosts online sales
    Tailoring the customer experience boosts online sales

      31 Oct 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

      31 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

      23 Oct 2017

    Gaps in customer intelligence, delivery limiting opportunities - new CMO report
    Gaps in customer intelligence, delivery limiting opportunities - new CMO report

    19 Sep 2017

    Somsak Chidchawange © –
    #Pamro2017: Customer expectations in a digital world

      30 Aug 2017

    Allan Swart ©
    #Pamro2017: Data is becoming the oil of consumer marketing

      29 Aug 2017

    Delivering a true omnichannel experience: what you need to know
    Delivering a true omnichannel experience: what you need to know

      23 Aug 2017

    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design
    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design

      21 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

      21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

      18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

      17 Aug 2017

    Show more

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    #ECMA2018: Adopt a humanistic approach to AI
    #ECMA2018: Adopt a humanistic approach to AI

     16 Mar 2018

    #ECMA18: Cracking e-commerce conversion
    #ECMA18: Cracking e-commerce conversion

     16 Mar 2018

    Payment trends in Africa - driven by tech with an African twist
    Payment trends in Africa - driven by tech with an African twist

     13 Mar 2018

    #SeamlessAfrica: Store 4.0 is an attitude, not a technology
    #SeamlessAfrica: Store 4.0 is an attitude, not a technology

     12 Mar 2018

    #SeamlessAfrica: An Afrocentric approach to store design
    #SeamlessAfrica: An Afrocentric approach to store design

     9 Mar 2018

    E-commerce automation and personalisation ushers in new era of retail in SA
    E-commerce automation and personalisation ushers in new era of retail in SA

     1 Mar 2018

    DHL E-commerce MoneyAfrica conference set for Cape Town in March
    DHL E-commerce MoneyAfrica conference set for Cape Town in March

    23 Feb 2018

    Harnessing tech to sustain the brick and mortar store
    Harnessing tech to sustain the brick and mortar store

    14 Feb 2018

    The modern marketer is a connected one
    The modern marketer is a connected one

     2 Feb 2018

    Africa's consumer goods and retail sectors driven by expanding middle class, tech development
    Africa's consumer goods and retail sectors driven by expanding middle class, tech development

    1 Feb 2018

    #BizTrends2018: The new rules of retail
    #BizTrends2018: The new rules of retail

     29 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    #BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness
    #BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

     11 Jan 2018

    #BizTrends2018: The call for authentic, experiential retail design
    #BizTrends2018: The call for authentic, experiential retail design

     8 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

     8 Jan 2018

    Transformation in Africa's digital retail landscape
    Transformation in Africa's digital retail landscape

     22 Dec 2017

    How to thrive in the digital era
    How to thrive in the digital era

     14 Dec 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

     13 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    Tailoring the customer experience boosts online sales
    Tailoring the customer experience boosts online sales

     31 Oct 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

     31 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

     23 Oct 2017

    Gaps in customer intelligence, delivery limiting opportunities - new CMO report
    Gaps in customer intelligence, delivery limiting opportunities - new CMO report

    19 Sep 2017

    Somsak Chidchawange © –
    #Pamro2017: Customer expectations in a digital world

     30 Aug 2017

    Allan Swart ©
    #Pamro2017: Data is becoming the oil of consumer marketing

     29 Aug 2017

    Delivering a true omnichannel experience: what you need to know
    Delivering a true omnichannel experience: what you need to know

     23 Aug 2017

    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design
    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design

     21 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

     17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

     17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

     16 Aug 2017

    MultiChoice team at CXA Awards © .
    MultiChoice dominates first-ever CXA Awards

     16 Aug 2017

    Image supplied.
    Customer Experience Management Summit returns to Cape Town

    24 Jul 2017

    Building the right foundation for exceptional customer experiences
    Building the right foundation for exceptional customer experiences

     30 Jun 2017

    How Spree is transforming its customer experience through technology
    How Spree is transforming its customer experience through technology

    29 Jun 2017

    The power of personalisation in customer service
    The power of personalisation in customer service

     20 Jun 2017

    Leo Lintang © –
    Your wicked customers are trying to break your rules!

     15 Jun 2017

    Barclay, Spratt and St Clair.
    #IMCConf 2017: The artificially intelligent business of big data

     1 Jun 2017

    Candace van Zyl
    The need for smarter CRM software

     1 Jun 2017

    Show more

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