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Accenture Song SA wins Silver in Entertainment

Karabo Ledwaba

Middle East secures Craft Lions as Africa misses out

Karabo Ledwaba

Philipstown WireCar Grand Prix leads SA shortlist

Danette Breitenbach

#YouthMonth

Youth participation remains key to land reform success, says Vumelana

Quality education: South Africa’s unfinished revolution

Michelle Williams

How Tshidi Maiyane built a hospitality career through resilience and hard work

Robin Fredericks

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African retail’s future hinges on tech-driven consumer insights

African retail’s future hinges on tech-driven consumer insightsBlessed Hwaire

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#SeamlessAfrica: Tackling the omnichannel retail reality

#SeamlessAfrica: Tackling the omnichannel retail reality

Lauren Hartzenberg 20 Mar 2017

Making customer feedback pay off

Making customer feedback pay off

Wynand Smit 20 Mar 2017

(c) Katarzyna Bialasiewicz -

Humans want human touch in customer journey, not bots

20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention

#SeamlessAfrica: A masterclass in millennial engagement and retention

Lauren Hartzenberg 17 Mar 2017

African Reputation Index defines corporate reputation

African Reputation Index defines corporate reputation

Danette Breitenbach 16 Mar 2017

#eComConfex: Become digitally intelligent, or go home

#eComConfex: Become digitally intelligent, or go home

Lauren Hartzenberg 3 Mar 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

(c) georgejmclittle -

KPMG survey details what online shoppers really want

18 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

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#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Making complaints work for your business

Making complaints work for your business

16 Nov 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

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Despite digital convenience, customers want personal contact

28 Oct 2016

Customers will share a good story, use technology to drive this

Customers will share a good story, use technology to drive this

Chantel Nimb 26 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'

Vicki Erskine 30 Sep 2016

Dunkin' Donuts says Cape Town launch date is up to the customer

Dunkin' Donuts says Cape Town launch date is up to the customer

26 Sep 2016

Customer service eclipses products, services as number one customer consideration

Customer service eclipses products, services as number one customer consideration

26 Aug 2016

#CEMAfrica: The value of CX in emerging markets

#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

Five technologies that will change customer service by 2021

Five technologies that will change customer service by 2021

16 Aug 2016

Five retail errors to overcome

Five retail errors to overcome

Charles Mburugu 2 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

29 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

27 Jul 2016

Tips for maximising social commerce

Tips for maximising social commerce

Charles Mburugu 9 Mar 2016

Data safari: Mapping emerging Africa's analytics

Data safari: Mapping emerging Africa's analytics

28 Dec 2015

[CEM Africa Summit] CEM for the tech-enabled African future

[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews 27 Jul 2015

CEM Summit develops 'Four Key Tracks' agenda

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

29 May 2015

Let's do Biz