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OneDayOnly’s Laurian Venter puts people at the centre of e-commerce growth

Evan-Lee Courie

(W)omentum brings women together to redefine success

Chloe Posthumus

You make the space; don't wait for the industry to make space for you

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Why keeping your customers is now the smartest growth strategy

Cristelle Snyman

Your customers know when you’re faking it

Cristelle Snyman

Why relevance, not reach, is the real driver of email performance

Cristelle Snyman

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Thailand–South Africa Business Matching Forum brings new business opportunities to South Africa

Thailand–South Africa Business Matching Forum brings new business opportunities to South Africa

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WPP Enterprise Solutions has signed a strategic collaboration agreement with AWS to operationalise agentic AI for brands (Image source: © 123rf )

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Thinkerneur launches WISA: A new era for African women in sustainability and leadership

Thinkerneur launches WISA: A new era for African women in sustainability and leadership

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Four women from Digitas share their career stories and leadership lessons. L to r: Nomika Singh Govender - GM, Bonita Christie - BUD, Zakona Mlaba - digital copy lead and Chelsea-Summer Lodewyk - strategy director at Digitas (Image composite: Lesley Svenson @ Bizcommunity)

#WomensMonth | Every woman has a story: 4 leadership lessons

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Digitisation is not about building an app, it's about the customer's journey

Digitisation is not about building an app, it's about the customer's journey

Craig Terblanche 24 Aug 2016

Source: IT News Africa

Big Data is watching - embrace the benefits

Wynand Smit 23 Aug 2016

#CEMAfrica: The value of CX in emerging markets

#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

Five technologies that will change customer service by 2021

Five technologies that will change customer service by 2021

16 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

29 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

27 Jul 2016

Experts give insight in new report on the cultural connection to brand attraction

26 Jul 2016

Creating great customer service to elevate business

Creating great customer service to elevate business

14 Jul 2016

Heino Gehle

Disruption through the on-demand economy

1 Jul 2016

Insights2020: Three dimensions for customer-centric growth

Insights2020: Three dimensions for customer-centric growth

Kantar 4 May 2016

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Experience, not price drives consumers' preferences in Africa

20 Oct 2015

Image via Pexels

Stay nimble and make loyalty trends happen

Ros Siddle 8 Oct 2015

New job titles, old job descriptions

New job titles, old job descriptions

Musa Msane 31 Aug 2015

[CEM Africa Summit] CEM for the tech-enabled African future

[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews 27 Jul 2015

CEM Summit develops 'Four Key Tracks' agenda

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

[Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

29 May 2015

Managing brand and reputation risk when your customer has a louder voice

Andre Steenekamp 28 Apr 2015

IABC EMENA conference tackles leadership communication

IABC EMENA conference tackles leadership communication

Daniel Munslow 15 Apr 2015

CRM can be really magical - when it works

CRM can be really magical - when it works

Aki Kalliatakis 8 Apr 2015

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

Media storm hits Nairobi over restaurant's 'no-Africans after 5' ban

25 Mar 2015

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Traffic, religion and electricity... A glimpse into the Nigerian consumer

Ahmed Bulbulia 3 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

Conversations with Africa

Conversations with Africa

Danette Breitenbach 27 Feb 2015

[TrendTalk] Content is key to 'winning' Twitter

[TrendTalk] Content is key to 'winning' Twitter

Louise Marsland 20 Feb 2015

Mobile users prefer privacy to apps

Mobile users prefer privacy to apps

5 Feb 2015

Rinos Mautsa awarded with the Indiafrica Young Visionaries Fellowship Award

Zimbabwean wins Young Visionaries Fellowship Award

19 Jan 2015

Tis the season to be... delivering

Tis the season to be... delivering

17 Dec 2014

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014

The internet has changed our brains: Has your company stayed the same?

The internet has changed our brains: Has your company stayed the same?

Claire Cobbledick 31 Oct 2014

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