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Leaders grapple with tone from the top - PwC
12 Jul 2010
Maximising relationships with existing clients
Donna Rachelson 24 Jun 2010
Investment in speech analytics in call centres set to double
Published by Ovum, part of the Datamonitor group 23 Jun 2010
CRM conference for Africa telecoms
4 May 2010
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Zain Nigeria awarded at 2009 NITTA
25 Nov 2009
Zain Nigeria's call centre commences operations
29 Jul 2009
Call centres make the best of recession
17 Jun 2009
CMO Council 'Voice of Customer' survey results
27 Jan 2009
UBA launches tourism paycard in Nigeria
27 Jun 2008
Malawi bank introduces cash passport
Gregory Gondwe 4 Jun 2008
Zim business launch customer service organisation
Dumisani Ndlela 7 May 2008
Thuraya to expand services in Nigerian market
Jonah Iboma 4 Apr 2008
Senegal telecoms seals major deal with Ascade
Musa Saidykhan 17 Mar 2008
Algeria Telecom launches 48 calls centres
Laeed Zaghlami 28 Nov 2007
Post Bank to improve banking in Uganda
David Muwanga 26 Nov 2007
Quality of service committees to investigate networks
Jonah Iboma 22 Oct 2007
When someone telephones your company...
7 Sep 2007
Pumping up sales through potent promotions
31 Aug 2007
The right way to complain
Howard Badler 30 Aug 2007
Small businesses get access to banking
Zipporah Musau and Kwamboka Oyaru 21 Feb 2007
