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#SeamlessAfrica: Store 4.0 is an attitude, not a technology
#SeamlessAfrica: Store 4.0 is an attitude, not a technology

E-commerce may be where the retail industry is seeing growth, but the physical store is not dead. In fact, it may be more important than ever...

By Lauren Hartzenberg 12 Mar 2018

#BizTrends2018: The new rules of retail
#BizTrends2018: The new rules of retail

If you're searching for proof that retail as we know it is changing, look no further than Shanghai's 24-hour, unstaffed, self-driving grocery store...

By Lauren Hartzenberg 29 Jan 2018

How to thrive in the digital era
How to thrive in the digital era

Forget about digital transformation until you have addressed how you plan to reinvent your business model to address the fundamental and irreversible shift in the way customers make purchasing decisions...

By Marc Gower 14 Dec 2017

Vincent Magwenya
Imagining the possibilities of an Africanised Black Friday

Black Friday has come and gone, with popular consumer products ranging from food items and electronic devices to furniture items flying off the shelves at bargain prices.

By Vincent Magwenya 28 Nov 2017

Google Shopping showing exponential growth for early adopters
Google Shopping showing exponential growth for early adopters

Google Shopping is making its mark, with some retailers showing a return on investment percentages measured in the thousands...

By Adriaan Strydom 6 Nov 2017

Airport retail gets virtual at OR Tambo
Airport retail gets virtual at OR Tambo

A millimetre-accurate map now allows OR Tambo International Airport visitors to navigate around retailers in the domestic and international terminals...

3 Nov 2017

#EntrepreneurMonth: Go out there and do something that you love
#EntrepreneurMonth: Go out there and do something that you love

A startup born in a dorm room in 2007 is now a successful business with 36 stores around the country. To date, weFix has expertly repaired smartphones as well as tablets, laptops, and DJI drones for over 700,000 customers...

By Ilse van den Berg 20 Oct 2017

Lafarge South Africa launches Binastore
Lafarge South Africa launches Binastore

Lafarge South Africa has launched a new home building service called Binastore...

10 Oct 2017

Yoco releases free POS solution for small businesses
Yoco releases free POS solution for small businesses

Payments service provider Yoco has launched an enhanced POS solution, which is South Africa's first 100% locally made, free point of sale app...

5 Oct 2017

Engen opens its first pharmacy concept in Kenya
Engen opens its first pharmacy concept in Kenya

In partnership with Payless Pharmacy, Engen has launched its first pharmacy-service station concept at its Hurlingham branch in Nairobi, Kenya...

20 Sep 2017

Major travel trade shows team up to attract global buyers
Major travel trade shows team up to attract global buyers

Africa's Travel Indaba and We Are Africa has entered a partnership which will see the two trade shows bringing the world to South Africa to experience a range of travel products and services for two weeks every May...

27 Jun 2017

Tiso Blackstar Group's headquarters at Hill on Empire in Parktown. Photo:
Times Media has a new name

Shortly after moving premises from Rosebank to Parktown, Times Media Group today announced that it is operating under a new name...

12 Jun 2017

Jumia Food's Duncan Muchangi and Sodexo Kenya's Neil Ribiero.
Sodexo and Jumia Food Kenya partner on mobile payment solution for employees

Sodexo Group has signed a new partnership with Jumia Food Kenya to offer employers a seamless mobile solution dubbed M-Kula...

8 Jun 2017

Egyptian online grocery startup GoodsMart raises $750k
Egyptian online grocery startup GoodsMart raises $750k

Egyptian online grocery service GoodsMart has raised $750,000 in funding from Algebra Ventures, which will go towards growing its operational capacity...

By Tom Jackson 3 May 2017

Making customer feedback pay off
Making customer feedback pay off

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

By Wynand Smit 20 Mar 2017

Countdown to Food & Hospitality Africa
Countdown to Food & Hospitality Africa

The second Food & Hospitality Africa (F&HA), powered by Hostex, will open at Gallagher Convention Centre on 7 May 2017...

7 Mar 2017

The mobile landscape - looking at 2017 and what e-retailers could expect
The mobile landscape - looking at 2017 and what e-retailers could expect

Truth be told, we've been waiting for quite some time for the inevitable 'mobile boom' all the trend analysts, commentators and everyone in-between has been telling us about for the last six years...

By Graham Du Plessis 9 Dec 2016

Domestly adds to its accolades
Domestly adds to its accolades

On-demand cleaning services startup Domestly nabbed the Best Disruptive Innovation Award at this year's AppsAfrica Awards hosted in Cape Town...

17 Nov 2016

DHL acknowledges importance of customer service for African businesses
DHL acknowledges importance of customer service for African businesses

It is safe to say that poor customer service can seriously affect a company's bottom line...

12 Oct 2016

Customer service eclipses products, services as number one customer consideration
Customer service eclipses products, services as number one customer consideration

Businesses used to compete against one another on one of three fronts: price, quality of product or service, or superior marketing. In the digital age, these factors are taking a back seat to something that is altogether more difficult to define...

26 Aug 2016

[Biz Takeouts Lineup] 187: marcusbrewster launches SA's first on-demand PR service
[Biz Takeouts Lineup] 187: marcusbrewster launches SA's first on-demand PR service

Tune in to the Biz Takeouts Marketing & Media radio show on 25 August 2016, from 9-10am, as show host Warren Harding chats to Marcus Brewster...

24 Aug 2016

[Biz Takeouts Lineup] 185: Four step check-list for SMEs looking to jump into online retail
[Biz Takeouts Lineup] 185: Four step check-list for SMEs looking to jump into online retail

Tune in to the Biz Takeouts Marketing & Media radio show on 18 August 2016, from 9-10am, as show host Warren Harding chats to Matt Roux...

17 Aug 2016

[TrendTalk] Branding for good
[TrendTalk] Branding for good

There is no doubt the tide has turned in marketing, with products and campaigns from big brands working hard at providing solutions to societal problems...

By Louise Marsland 13 Apr 2015

New research: How employee emotions' impact on customer experience
New research: How employee emotions' impact on customer experience

The latest Ask Afrika Orange Index provides customer service trends based on 13 years of data, across 32 industries and 155 companies...

4 Mar 2015

Africa Business App launched by KPMG
Africa Business App launched by KPMG

A new Africa Business App has been launched by the KPMG Global Africa Practice. It will provide businesses and investors with seamless access to the very latest Africa information about doing business across the continent...

17 Feb 2015

[Biz Takeouts Podcast] 122: In studio with the World Wide Web Foundation
[Biz Takeouts Podcast] 122: In studio with the World Wide Web Foundation

On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Dillon Mann, Philipp Hartmann and Theunis Hanekom...

16 Feb 2015

[Trends 2015] TREND: The experience brand
[Trends 2015] TREND: The experience brand

From 'Me' brands, to category collapse in the retail sector, mindful business and new definitions of power; and design-led experiential public spaces - JWTIntelligence has produced a superlative vision of current consumer culture and expectations in 2015...

20 Jan 2015

Sid Peimer
[Trends 2015] Avoiding 'Infobesity' and harnessing opportunity

When asked if I have a crystal ball, my response would be: "No, it's just the way I walk." Predictions may not make us walk funny, but we certainly need to know where we're going...

By Sid Peimer 20 Jan 2015

Is m-commerce a game changer for African retailers?
Is m-commerce a game changer for African retailers?

New technologies such as cloud computing are revolutionising the way people do business across the globe. In the African market, infrastructure has traditionally proven to be a challenge that has hindered adoption of new technologies...

By Jaco Barnard 14 Jan 2015

Give your brand a marketing boost with A-Listers
Give your brand a marketing boost with A-Listers

Looking to break into the lucrative African market? The key may lie in a new online directory with the power of social network functionality that links your brand to African celebrities...

By Leigh Andrews 9 Jan 2015

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