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Africa

Results for journey+mapping

News

#Cannes2024: Vodacom’s Andisa Ntsubane: Making Africa's voice heard
Marketing & Media
#Cannes2024: Vodacom’s Andisa Ntsubane: Making Africa's voice heard

Danette Breitenbach 24 Jan 2024

Source: © 123rf Mariette Frazer, a lecturer in retail marketing in the Department of Marketing, says the retail sector finds itself on the brink of another transformative phase
Retail
Retail 2024: Technology driving change, but leadership is the navigator

Mariette Frazer 5 Jan 2024

The commuter's media journey - Transit Ads launches Commuter Chronicles Project
Marketing & Media
The commuter's media journey - Transit Ads launches Commuter Chronicles Project

Issued by Twiga Communications 15 Feb 2023

Risks that could impact retail in 2023
Retail
Risks that could impact retail in 2023

Sanet Yelland 6 Dec 2022

SA's first B2B client experience handbook
Marketing & Media
SA's first B2B client experience handbook

Issued by Tinkwe Communications 30 Nov 2022

"It's Corn"
Marketing & Media
"It's Corn"

Issued by Ask Afrika 4 Nov 2022

Source:
Marketing & Media
Customer engagement trends for 2022

Bianca Gardella 7 Jan 2022

Using data to inform customer journey planning from a cultural perspective
Marketing & Media
Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

Source:
Marketing & Media
Your agency might be suffering from vanity metrics

JG Bezuidenhout 25 Aug 2021

Dono White, lead strategist at VMLY&R
Marketing & Media
Creating a culture of acceptance: in conversation with Dono White from VMLY&R

Emily Stander 14 Jun 2021

Marketing & Media
The power of using Segmentation and Personas in marketing and defining the role of both

Issued by Clockwork 21 May 2021

Is UX the new CX?
Marketing & Media
Is UX the new CX?

Johan Kruger 26 Jan 2021

Consider your customers in your digital transformation strategy
ICT
Consider your customers in your digital transformation strategy

Brent Haumann 6 Feb 2020

From customer journey mapping to journey management
Marketing & Media
From customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

The speakers at Kantar's Innovating for Growth workshop: Mark Molenaar, Ansie Lombaard, Adhil Patel, Bernd Grosserohde and Philip Collier.
Marketing & Media
Quick! Don't miss the business-boosting benefits of putting your customers first

Leigh Andrews 25 Jun 2019

Customer experience and employee engagement: 'Mind the gap'
Retail
Customer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

#FutureFit Yourself: Is your customer journey a map to failure?
Marketing & Media
#FutureFit Yourself: Is your customer journey a map to failure?

Carmen Murray 21 May 2019

6 ways to win with CX
Retail
6 ways to win with CX

Eben Esterhuizen 8 Feb 2019

Retail industry CX strategy for 2019
Retail
Retail industry CX strategy for 2019

Issued by Corinium Global Intelligence 5 Feb 2019

CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more
Marketing & Media
CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

Jacqui E'Silva, Issued by Corinium Global Intelligence 17 Jan 2019

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want
Marketing & Media
#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

Carmen Murray 21 Jan 2019

Why you need to draw the line at agencies that are not internal communications specialists
Marketing & Media
Why you need to draw the line at agencies that are not internal communications specialists

Issued by icandi CQ 7 Aug 2018

#CEMAfrica2018: Why we need to talk about emotion in the boardroom
Marketing & Media
#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Leigh Andrews 1 Aug 2018

Megan Power, former award-winning investigative journalist, editor and columnist.
Marketing & Media
#StartupStory: Power Lab goes back to basics

Juanita Pienaar 26 Jul 2018

CMO Council Report - CMOs committed to doing more with data
Marketing & Media
CMO Council Report - CMOs committed to doing more with data

9 Jul 2018

Have you digitally transformed your customer communications yet?
Marketing & Media
Have you digitally transformed your customer communications yet?

Mike Wright 14 Jun 2018

Annual SACSC Research Conference unpacks the present and future state of retail
Retail
Annual SACSC Research Conference unpacks the present and future state of retail

17 May 2018

Gustav Goosen, CEO of The SpaceStation.
Marketing & Media
#BizTrends2018: The digital marketing trends marketers need to pay attention to

Gustav Goosen 8 Jan 2018

#YouthMarketing: The generation forcing brands to reimagine their customer journeys
Marketing & Media
#YouthMarketing: The generation forcing brands to reimagine their customer journeys

George Bourdos 27 Sep 2017

Competitive retail environment demands staff that care
Retail
Competitive retail environment demands staff that care

24 Jul 2017

Finally get ROI from customer engagement by designing unforgettable brand experiences
Marketing & Media
Finally get ROI from customer engagement by designing unforgettable brand experiences

Issued by BrandLove 4 May 2017

Anar Mammadov © –
Marketing & Media
Understanding the millennial market

20 Apr 2017

gif © –
Marketing & Media
#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

CIOs immersed in customer experience will drive growth
ICT
CIOs immersed in customer experience will drive growth

9 Jun 2016

Why the customer journey is important
Marketing & Media
Why the customer journey is important

Issued by Ipsos 26 Feb 2016

CMO releases report that 'clicks' take back seat to acquisition, retention
Marketing & Media
CMO releases report that 'clicks' take back seat to acquisition, retention

12 Feb 2016

The first CX Day Johannesburg
Marketing & Media
The first CX Day Johannesburg

Issued by Global CX Day 13 Oct 2015

Today's customer is king and holds all the power... © Elnur Amikishiyev –
Marketing & Media
What is this CX thing everyone is on about?

Mareli Smit 22 Sep 2015

The craft of customer experience (CX) design
Marketing & Media
The craft of customer experience (CX) design

Chantel Botha 27 Aug 2015

[Gartner Digital Business] Digital disruption: from virtual customers to real-world results
Marketing & Media
[Gartner Digital Business] Digital disruption: from virtual customers to real-world results

Leigh Andrews 14 May 2015

Introducing the outside-in customer experience
Marketing & Media
Introducing the outside-in customer experience

Leigh Andrews 27 Feb 2015

[DMX 2014] App-ification: finding lasting success in mobile
Marketing & Media
[DMX 2014] App-ification: finding lasting success in mobile

Leigh Andrews 3 Dec 2014

Andrew Cook
Marketing & Media
Six of the worst customer service practices... and how to fix them

Andrew Cook 28 Oct 2014

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