To plan, control, update and maintain the quality control system and the quality assurance system.
Ensure that records are established and maintained to provide evidence that the system is being followed and all records are in place for identification, storage, retrieval and disposition of records.
Investigate customer complaints and non-conformance issues.
Collect and compile statistical quality data.
Analyse data to identify areas for improvement in the quality system.
Coordinate and support on-site audits conducted by external providers.
Evaluate audit findings and implement appropriate corrective actions
Establish internal audit program, conduct audits and compile reports on audits
Audit Reporting
Establish workflow systems, benchmarks
Perform root cause analysis on non-conforming products and produce internal and external non-conformance reports.
Inform Directors of any quality issues arising by producing and sending a monthly report on quality issues that track and trend and also on audits scheduled and completed etc.
Perform general duties.
Requirements:
A recognised tertiary qualification in quality assurance
Strong knowledge of Good Manufacturing Practices
Additional skills: auditing, report writing, troubleshooting, trending and researching
Ability to plan, organise, lead and control team functions effectively
Microsoft Office literacy (MS Word/Excel/Outlook/PowerPoint)
Ability to communicate at a senior level with directors, managers and customers
High level verbal and non-verbal communication skills, organisational and time management skills
