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Africa

Results for Interactive+Intelligence

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Retail
Customer engagement software revolutionises Mr Price Group's operations, delivers ROI

27 Sep 2016

tpsdave via
ICT
Opportunities abound for big data in the call centre

Andre le Roux 14 Sep 2016

Genesys to acquire Interactive Intelligence in $1.4b deal
ICT
Genesys to acquire Interactive Intelligence in $1.4b deal

6 Sep 2016

CEM Summit leads the way for the African customer experience industry
Retail
CEM Summit leads the way for the African customer experience industry

Issued by Kinetic Events 28 Jul 2016

ICT
Interactive Intelligence appoints new chief marketing officer

12 Jul 2016

Beyond the cloud: the new order of business
ICT
Beyond the cloud: the new order of business

Andre le Roux 14 Jun 2016

Cloud solutions for the 'Uber era'
ICT
Cloud solutions for the 'Uber era'

Andre le Roux 25 May 2016

ICT
Interactive Intelligence SA sells support service division to KEW ICT Outsourcing

18 May 2016

Trends that will disrupt customer service in 2016
ICT
Trends that will disrupt customer service in 2016

25 Jan 2016

CX demands to be harnessed by analytics
ICT
CX demands to be harnessed by analytics

Deon Scheepers 8 Jan 2016

Contact centres for the next generation
ICT
Contact centres for the next generation

7 Dec 2015

ICT
Interactive Intelligence wins top award at CCAZ

18 Nov 2015

SA contact centres set to grow
ICT
SA contact centres set to grow

17 Sep 2015

Strategies and mindsets to make customers stick
ICT
Strategies and mindsets to make customers stick

2 Sep 2015

Omnichannel strategies: what you need to know before implementation
Retail
Omnichannel strategies: what you need to know before implementation

Andre le Roux 12 Aug 2015

CEM Summit develops 'Four Key Tracks' agenda
Marketing & Media
CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

Customer experience starts with staff experience
ICT
Customer experience starts with staff experience

9 Jun 2015

sheelamohan via
ICT
Contact centres: cog in the machine or customer experience hub?

19 May 2015

This will be the year of customer obsession
ICT
This will be the year of customer obsession

26 Feb 2015

Empowering contact centre agents
ICT
Empowering contact centre agents

25 Nov 2014

Interactive Intelligence advocates call centre association across Africa
ICT
Interactive Intelligence advocates call centre association across Africa

22 Jul 2014

Three key areas crucial to delivering service excellence
Logistics & Transport
Three key areas crucial to delivering service excellence

Gloria Torres 17 Jul 2014

A contact centre crystal ball
ICT
A contact centre crystal ball

Andre le Roux 11 Jul 2014

Findings of Interactive Intelligence global customer service survey released
ICT
Findings of Interactive Intelligence global customer service survey released

11 Jun 2014

Second annual global customer service survey: The findings
Marketing & Media
Second annual global customer service survey: The findings

10 Jun 2014

Top-10 contact centre strategies
ICT
Top-10 contact centre strategies

Martina Knappe 22 May 2014

Interactive Intelligence launches Customer Experience Makeover contest
ICT
Interactive Intelligence launches Customer Experience Makeover contest

13 Mar 2014

ITNewsAfrica, The Innovation Hub partner for Tech Demo Africa
Marketing & Media
ITNewsAfrica, The Innovation Hub partner for Tech Demo Africa

22 Mar 2013

Retail
SA yet to fully appreciate the value of the call centre

7 Mar 2013

Marketing & Media
Social media integration on the rise

7 Mar 2013

Social media may boost customer service
ICT
Social media may boost customer service

7 Mar 2013

Call centres grow up to 15% a year
ICT
Call centres grow up to 15% a year

7 Mar 2013

Finance
Debt Collection Conference 2013

Issued by Trade Conference International 25 Feb 2013

ICT
The power of the cloud collective

Bruce von Maltitz 26 Oct 2012

Marketing & Media
New product enables companies to deploy mobile applications rapidly

26 Oct 2012

Registrations for Financial Call Center Conference & Exhibition now open
Retail
Registrations for Financial Call Center Conference & Exhibition now open

5 Oct 2012

Deon Scheepers
Marketing & Media
A realistic look at social media and the contact centre

Deon Scheepers 4 Oct 2012

Marketing & Media
New appointments at Interactive Intelligence

1 Mar 2012

ICT
1Stream partners Globility to launch contact solution centre

17 Nov 2011

ICT
Hosted services experience a growing demand

2 Nov 2011

UK Population turns to social media to express opinions about brands
Marketing & Media
UK Population turns to social media to express opinions about brands

25 Oct 2011

ICT
1Stream offers integration with Salesforce.com

7 Oct 2011

Marketing & Media
Interactive Intelligence appoints Fokion Natsis

12 May 2011

Marketing & Media
Mobile internet boosts SMS innovation

9 Nov 2009

Healthcare
A call centre with a conscience

Issued by Red Ribbon Communcations 14 Aug 2008

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