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News

Five technologies that will change customer service by 2021

Marketing & Media

Five technologies that will change customer service by 2021

16 Aug 2016

Can an agent make or break your day?

ICT

Can an agent make or break your day?

11 Jul 2015

This will be the year of customer obsession

ICT

This will be the year of customer obsession

26 Feb 2015

Survey reveals UK fears over location-based technology in customer service

Marketing & Media

Survey reveals UK fears over location-based technology in customer service

2 Jun 2011

Retail

IP contact centres: Customer retention is key

15 Apr 2009