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Creating competitive experiences with cloud
ICT
Creating competitive experiences with cloud

Wynand Smit 12 Apr 2022

Customer. Customer. Customer. The mantra for 2022 success
Marketing & Media
Customer. Customer. Customer. The mantra for 2022 success

Wynand Smit 17 Jan 2022

How to optimise customer service in line with the new WhatsApp pricing
ICT
How to optimise customer service in line with the new WhatsApp pricing

11 Nov 2021

Source:
Marketing & Media
Sidestep the embolism, deliver true customer service

Wynand Smit 15 Jul 2021

Optimising customer experience: it all starts with the data
Marketing & Media
Optimising customer experience: it all starts with the data

Wynand Smit 29 Apr 2021

Get connected in 2021, or else...
Marketing & Media
Get connected in 2021, or else...

Wynand Smit 21 Dec 2020

Credit: Pexels
Retail
Pulling off a smooth and safe Black Friday mid-pandemic

9 Nov 2020

The real-time customer
ICT
The real-time customer

Jan Kühn 8 Sep 2020

#LockdownLessons: INOVO embraces cloud-based solutions
ICT
#LockdownLessons: INOVO embraces cloud-based solutions

Evan-Lee Courie 22 May 2020

Image credit: Rachit Tank on .
Marketing & Media
Channelling customer expectations through WhatsApp

Matt Grobler 7 Apr 2020

Image credit: Mikaala Shackelford on .
Marketing & Media
CX from a millennial perspective

Pieter De Villiers 2 Apr 2020

Embrace self-service to improve customer experience
Retail
Embrace self-service to improve customer experience

Wynand Smit 17 Feb 2020

Providing full visibility and insight for an improved CX journey
Retail
Providing full visibility and insight for an improved CX journey

Gerrit de Villiers 31 Oct 2019

How to prepare your contact centre for an AI-driven future
ICT
How to prepare your contact centre for an AI-driven future

Wynand Smit 15 Oct 2019

Prevent poor customer service from killing your brand
Retail
Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

DUO Marketing signs up two new clients
Marketing & Media
DUO Marketing signs up two new clients

Issued by DUO Marketing + Communications 16 Aug 2019

Tech won't kill the contact centre, it'll make it more powerful
ICT
Tech won't kill the contact centre, it'll make it more powerful

Wynand Smit 30 Apr 2019

Building customer relationships in an age of disloyalty
Marketing & Media
Building customer relationships in an age of disloyalty

Wynand Smit 25 Mar 2019

4 common customer service mistakes in hospitality
Tourism & Travel
4 common customer service mistakes in hospitality

Wynand Smit 27 Feb 2019

Rethinking the relevance of big data
Marketing & Media
Rethinking the relevance of big data

Wynand Smit 1 Feb 2019

2019 predictions: The CIO will govern
ICT
2019 predictions: The CIO will govern

Wynand Smit 14 Jan 2019

Safeguard your customer relationships this Black Friday
Retail
Safeguard your customer relationships this Black Friday

Wynand Smit 13 Nov 2018

Objective-driven business built to survive tech hype
ICT
Objective-driven business built to survive tech hype

Jan Kühn 29 Oct 2018

(c) racorn -
Marketing & Media
Recession-beating tips for customer retention

Wynand Smit 5 Oct 2018

Why knowledge is power in customer service
HR & Management
Why knowledge is power in customer service

Wynand Smit 4 Oct 2018

The "end" of the shopkeeper (and other retail trends)
Retail
The "end" of the shopkeeper (and other retail trends)

Wynand Smit 29 Aug 2018

Tapping into data for enhanced tourism experiences
Tourism & Travel
Tapping into data for enhanced tourism experiences

Wynand Smit 2 Aug 2018

Maximising ROI without compromising on CX - top tips
Retail
Maximising ROI without compromising on CX - top tips

Wynand Smit 31 Jul 2018

Chasing the dream of the single view of the customer
Marketing & Media
Chasing the dream of the single view of the customer

Wynand Smit 14 Jun 2018

Data-driven processes to drive e-commerce campaign success
Retail
Data-driven processes to drive e-commerce campaign success

Wynand Smit 11 May 2018

Empathy - a two-way street in customer service
Marketing & Media
Empathy - a two-way street in customer service

Wynand Smit 18 Apr 2018

Three reasons BYOD dominates in tourism
Tourism & Travel
Three reasons BYOD dominates in tourism

Wynand Smit 12 Apr 2018

Three applications for video in channel communication
Marketing & Media
Three applications for video in channel communication

Wynand Smit 7 Mar 2018

Why it's time to reevaluate your customer communication, starting with email
Marketing & Media
Why it's time to reevaluate your customer communication, starting with email

Wynand Smit 13 Feb 2018

New era of retail an opportunity for enhanced customer experience
Retail
New era of retail an opportunity for enhanced customer experience

Wynand Smit 11 Jan 2018

Wynand Smit, CEO of Inovo
Finance
#BizTrends2018: Enhancing the customer experience

Wynand Smit 3 Jan 2018

Safeguarding your customers against the threat of identity theft
ICT
Safeguarding your customers against the threat of identity theft

Wynand Smit 17 Nov 2017

Enhancing cross-channel communication in financial services
Finance
Enhancing cross-channel communication in financial services

Wynand Smit 16 Oct 2017

Alberto Giacomazzi ©
Marketing & Media
Who killed the iPod? Staying relevant to a restless generation

Wynand Smit 14 Sep 2017

Strictly business, but personal
Retail
Strictly business, but personal

Wynand Smit 17 Aug 2017

The power of personalisation in customer service
Retail
The power of personalisation in customer service

Wynand Smit 20 Jun 2017

Chatbots as part of an integrated customer service strategy
ICT
Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Gamification makes work more human
ICT
Gamification makes work more human

Wynand Smit 4 May 2017

Making customer feedback pay off
Retail
Making customer feedback pay off

Wynand Smit 20 Mar 2017

Seven keys to successful self-service
Retail
Seven keys to successful self-service

Jan Kühn 28 Feb 2017

Putting customers first
ICT
Putting customers first

Wynand Smit 14 Feb 2017

(c) Wavebreak Media Ltd -
Retail
Demand for personalised service increases 52%

Wynand Smit 7 Dec 2016

Welcome holiday rush challenge
Tourism & Travel
Welcome holiday rush challenge

Wynand Smit 1 Dec 2016

The high costs of cutting corners
ICT
The high costs of cutting corners

Wynand Smit 16 Nov 2016

(c) Cathy Yeulet -
Retail
Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

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