News
CRM
CEM Africa Summit 2025: Leading the future of customer experience with AI innovation
Issued by CEM Africa 18 Jun 2025
Events & Conferencing
Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report
Issued by CEM Africa 5 Nov 2021
Events & Conferencing
CEM Africa gathers who's who of e-commerce and CX gurus
Issued by CEM Africa 4 Nov 2021
CRM
Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov
Issued by Kinetic Events 19 Oct 2021
Fairness First
#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds
Leigh Andrews 5 Aug 2019
CRM, CX, UX
#CEM19: How government is reducing red tape in the experience economy
Leigh Andrews 31 Jul 2019
CRM, CX, UX
#CEMAfrica2018: Why we need to talk about emotion in the boardroom
Leigh Andrews 1 Aug 2018
CRM, CX, UX
#CEMAfrica2018: "Customer experience is the next competitive battlefield"
Leigh Andrews 31 Jul 2018
CRM, CX, UX
#CEMAfrica2017: CX predictions for the future, action to take TODAY
Leigh Andrews 16 Aug 2017
![[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit](https://biz-file.com/c/1607/353809-120x120.jpg?2)
CRM
CEM Summit leads the way for the African customer experience industry
Issued by Kinetic Events 28 Jul 2016
![[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report](https://biz-file.com/c/1607/353240-120x120.jpg?2)
BizTakeouts
[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report
27 Jul 2016
![[CEM Africa Summit]: Keeping your customers connected](https://biz-file.com/c/1507/298538.jpg)
![[CEM Africa Summit] CGC: The new consumer economy](https://biz-file.com/c/1507/297550.jpg)
![[CEM Africa Summit] Social customer engagement as a social business enabler](https://biz-file.com/c/1507/297502.jpg)
Social Media
[CEM Africa Summit] Social customer engagement as a social business enabler
Leigh Andrews 29 Jul 2015
![[CEM Africa Summit] Employee satisfaction = customer satisfaction](https://biz-file.com/c/1507/297090.jpg)
CRM, CX, UX
[CEM Africa Summit] Employee satisfaction = customer satisfaction
Leigh Andrews 28 Jul 2015
![[CEM Africa Summit] CEM for the tech-enabled African future](https://biz-file.com/c/1507/297003.jpg)
