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Brightest minds in CX to gather at CEM Africa this August

Retail

Brightest minds in CX to gather at CEM Africa this August

23 Jun 2022

Source: ©Andriy Popov -

Retail

#CEM21: Managing customer needs - Humans vs tech or human and tech?

Danette Breitenbach 19 Nov 2021

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Marketing & Media

Why etailers are missing out on billions in sales: CEM Africa features latest SA Digital CX Report

Issued by CEM Africa 5 Nov 2021

CEM Africa gathers who's who of e-commerce and CX gurus

Marketing & Media

CEM Africa gathers who's who of e-commerce and CX gurus

Issued by CEM Africa 4 Nov 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Retail

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Issued by Kinetic Events 19 Oct 2021

To lead in digital transformation, modernise legacy systems

ICT

To lead in digital transformation, modernise legacy systems

Chantel Troskie 8 Aug 2019

Daniel Thebe presenting at #CEM19. Yes, Darth Vader music played as he walked on stage

Marketing & Media

#CEM19: How to eff-up early in business, then recover

Leigh Andrews 12 Aug 2019

#CEM19: Experiment and break the norm in CX, fail forward fast

Marketing & Media

#CEM19: Experiment and break the norm in CX, fail forward fast

Leigh Andrews 8 Aug 2019

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds

Marketing & Media

#CEM19: Once you've lost consumers' trust, how do you re-establish it? KPMG responds

Leigh Andrews 5 Aug 2019

Torr presenting at the CEM Africa Summit 2019.

Marketing & Media

#CEM19: Learn how to build trust, nurture great CX from a surfing 'guardian angel'

Leigh Andrews 6 Aug 2019

Rashid Toefy, deputy director - general: economic operations in the Western Cape government presenting his keynote at the CEM Africa Summit 2019.

Marketing & Media

#CEM19: How government is reducing red tape in the experience economy

Leigh Andrews 31 Jul 2019

#CEMAfrica2018: Why customer loyalty is becoming a thing of the past and what to do about it

Marketing & Media

#CEMAfrica2018: Why customer loyalty is becoming a thing of the past and what to do about it

Leigh Andrews 3 Aug 2018

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Marketing & Media

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Leigh Andrews 1 Aug 2018

Diane Magers, CEO of the global Customer Experience Professionals’ Organisation (CXPA).

Marketing & Media

#CEMAfrica2018: Why CX is the only competitive advantage left

Leigh Andrews 1 Aug 2018

Julia Ahlfeldt, certified customer experience professional (CCXP).

Marketing & Media

#CEMAfrica2018: "Customer experience is the next competitive battlefield"

Leigh Andrews 31 Jul 2018

Investing in your customers yields returns

Marketing & Media

Investing in your customers yields returns

14 Jun 2018

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

Marketing & Media

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

MultiChoice team at CXA Awards © .

Marketing & Media

MultiChoice dominates first-ever CXA Awards

Juanita Pienaar 16 Aug 2017

Image supplied.

Marketing & Media

Customer Experience Management Summit returns to Cape Town

24 Jul 2017

How Spree is transforming its customer experience through technology

Retail

How Spree is transforming its customer experience through technology

29 Jun 2017

Customer Experience Africa Awards launched

Marketing & Media

Customer Experience Africa Awards launched

5 Apr 2017

If only it were this easy to create loyal customers! © Anyka –

Marketing & Media

#CEMAfrica: Creating customers

Leigh Andrews 17 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

Marketing & Media

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

29 Jul 2016

CEM Summit leads the way for the African customer experience industry

Retail

CEM Summit leads the way for the African customer experience industry

Issued by Kinetic Events 28 Jul 2016

Episode 183: The rapid evolution of Customer Experience Management and the CEM Africa Summit.

Marketing & Media

Episode 183: The rapid evolution of Customer Experience Management and the CEM Africa Summit.

28 Jul 2016

Episode 183: The rapid evolution of Customer Experience Management and the CEM Africa Summit

Marketing & Media

Episode 183: The rapid evolution of Customer Experience Management and the CEM Africa Summit

28 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

Marketing & Media

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

27 Jul 2016

The rapid evolution of customer experience management

Marketing & Media

The rapid evolution of customer experience management

11 Jul 2016

Africa's largest CEM event hits Cape Town this August

Retail

Africa's largest CEM event hits Cape Town this August

Issued by Kinetic Events 7 Jul 2016

[CEM Africa Summit]: Keeping your customers connected

Marketing & Media

[CEM Africa Summit]: Keeping your customers connected

Leigh Andrews 31 Jul 2015

Jessica Tennant

Retail

[CEM Africa Summit] Shiny happy customers

Jessica Taylor 29 Jul 2015

[CEM Africa Summit] CGC: The new consumer economy

Marketing & Media

[CEM Africa Summit] CGC: The new consumer economy

Leigh Andrews 30 Jul 2015

[CEM Africa Summit] Social customer engagement as a social business enabler

Marketing & Media

[CEM Africa Summit] Social customer engagement as a social business enabler

Leigh Andrews 29 Jul 2015

[CEM Africa Summit] Employee satisfaction = customer satisfaction

Marketing & Media

[CEM Africa Summit] Employee satisfaction = customer satisfaction

Leigh Andrews 28 Jul 2015

[CEM Africa Summit] CEM for the tech-enabled African future

Marketing & Media

[CEM Africa Summit] CEM for the tech-enabled African future

Leigh Andrews 27 Jul 2015

CEM Africa Summit opens this week in Cape Town

Marketing & Media

CEM Africa Summit opens this week in Cape Town

20 Jul 2015

CEM Summit develops 'Four Key Tracks' agenda

Marketing & Media

CEM Summit develops 'Four Key Tracks' agenda

24 Jun 2015

Customer experience management summit addresses skill upliftment

Marketing & Media

Customer experience management summit addresses skill upliftment

11 Jun 2015

CEM Africa Summit 2015 gears up for fourth successful year

Retail

CEM Africa Summit 2015 gears up for fourth successful year

9 Mar 2015

Marketing & Media

CEM Africa Summit kicks off next week

24 Jul 2012

CEM Africa Summit to explore the voice of your customer

Marketing & Media

CEM Africa Summit to explore the voice of your customer

4 Jul 2012

CEM Summit gets sponsor

Marketing & Media

CEM Summit gets sponsor

12 Jun 2012

Two-day summit on customer experience management

Marketing & Media

Two-day summit on customer experience management

15 May 2012