CRM
News

Last 2 days|Last 7 days|Last 30 days

More news

gif © –

#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Making complaints work for your business

Making complaints work for your business

16 Nov 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

123RF

Despite digital convenience, customers want personal contact

28 Oct 2016

Customers will share a good story, use technology to drive this

Customers will share a good story, use technology to drive this

Chantel Nimb 26 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'

Vicki Erskine 30 Sep 2016

Dunkin' Donuts says Cape Town launch date is up to the customer

Dunkin' Donuts says Cape Town launch date is up to the customer

26 Sep 2016

Customer service eclipses products, services as number one customer consideration

Customer service eclipses products, services as number one customer consideration

26 Aug 2016

#CEMAfrica: The value of CX in emerging markets

#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

Five technologies that will change customer service by 2021

Five technologies that will change customer service by 2021

16 Aug 2016

Five retail errors to overcome

Five retail errors to overcome

Charles Mburugu 2 Aug 2016