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New 12-week UX/UI Bootcamp: Live virtual class to boost your career with the Academy of Digital Arts

New 12-week UX/UI Bootcamp: Live virtual class to boost your career with the Academy of Digital Arts

25 Jun 2025

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Customer Experience Africa Awards (CXAs) calls for entries

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

Ogilvy Africa Network launches Ogilvy One in SSA with Jason Smit as managing partner

28 Jan 2025

Source: © 123rf The number of people living alone has grown steadily over the past few decades. Brands have a real opportunity to target this audience

Marketers optimistic as Warc forecasts global ad spend of $1.15tr in 2025

13 Nov 2024

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Right mix of emotions drives social media referrals

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How the Top 20 SaaS companies deal with angry Twitter users

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Forrester's predictions indicate CMOs at risk as consumers up experience needs

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How to address the needs of the uncompromising customer

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#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

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So we've created a world of consumers... now what?

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Digitalisation: do or die

Digitalisation: do or die

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Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

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Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

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Business 2020: It's not about you, it's about them

Julia Ahlfeldt 7 Dec 2016

Business innovation evolves beyond pure product focus

Business innovation evolves beyond pure product focus

6 Dec 2016

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Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

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First UN World Data Forum for Cape Town

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Despite digital convenience, customers want personal contact

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How to improve your B2B customer experience

How to improve your B2B customer experience

Jessica Woodruff 26 Oct 2016

These customers ain't loyal... Or are they?

These customers ain't loyal... Or are they?

Bogosi Motshegwa 12 Oct 2016

Importance of customer service for African businesses

Importance of customer service for African businesses

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Thembi Mokoena 6 Oct 2016

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eBucks rewards launches in Botswana

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Your company doesn't need good content, it needs 10X content

Brandon Faber 31 Aug 2016

Digitisation is not about building an app, it's about the customer's journey

Digitisation is not about building an app, it's about the customer's journey

Craig Terblanche 24 Aug 2016

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Wynand Smit 23 Aug 2016

#CEMAfrica: The value of CX in emerging markets

#CEMAfrica: The value of CX in emerging markets

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Five technologies that will change customer service by 2021

Five technologies that will change customer service by 2021

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