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Robin Fredericks

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Six of the worst customer service practices... and how to fix them

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Are social media community managers for Facebook still relevant?

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Interactive Intelligence advocates call centre association across Africa

Interactive Intelligence advocates call centre association across Africa

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[Biz Takeouts Lineup] 98: Fast Company SA, The Lean Startup methodology and Brad Sugar

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[Biz Takeouts Podcast] 88: Understanding key consumer trends across the African continent

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Consumer trends publication - Connect with the Continent

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