Why keeping your customers is now the smartest growth strategy
Cristelle Snyman
Your customers know when you’re faking it
Cristelle Snyman
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![[2013 trends] Pdf of 2013 Biz Trends Report now available](https://biz-file.com/c/1302/124391-240x135.gif?1)



![[2013 trends] Africa poised for a great future](https://biz-file.com/c/1301/123185-240x135.jpg)
![[2013 trends] Opportunities for growth within marketing and advertising arena](https://biz-file.com/c/1301/123047-240x135.jpg)
![[2013 trends] Insight into cinema in 2013](https://biz-file.com/c/1301/123027-240x135.jpg)
![[2013 trends] Malls set to 'mobilise' consumers like never before](https://biz-file.com/c/1301/122920-240x135.jpg?1)
![[2013 trends] How to metamorphasise mobile marketing this year](https://biz-file.com/c/1301/122901-240x135.jpg)
![[2013 trends] It's not trends that matter; it's the traits marketers need!](https://biz-file.com/c/1301/122869-240x135.jpg)
![[2013 trends] From data to honesty, it's getting personal](https://biz-file.com/c/1301/122799-240x135.jpg)
![[2013 trends] Africa finding its own solutions using mobile tech](https://biz-file.com/c/1301/122779-240x135.jpg)
![[2013 trends] Looking ahead at retail, shopper marketing in SA](https://biz-file.com/c/1301/122696-240x135.jpg)
![[2013 trends] Predictions for the retail sector](https://biz-file.com/c/1301/122589-240x135.jpg)
![[2013 trends] Mobile money to give SoLoMo a kick in the pants?](https://biz-file.com/c/1301/122582-240x135.jpg)
![[2013 trends] Mobile - more of the same? Probably not](https://biz-file.com/c/1301/122577-240x135.jpg)
![[2013 trends] Tracking and training](https://biz-file.com/c/1301/122695-240x135.jpg)

![[2013 trends] Targeted direct marketing to come into its own](https://biz-file.com/c/1301/122466-240x135.jpg)
![[2013 trends] The year of the snake](https://biz-file.com/c/1301/122458-240x135.jpg)
![[2013 trends] Seven youth-influencer outreach insights](https://biz-file.com/c/1301/122391-240x135.jpg)
![[2013 trends] Radio raises the volume](https://biz-file.com/c/1301/122381-240x135.jpg)
![[2013 trends] Eyes front and centre](https://biz-file.com/c/1301/122271-240x135.jpg)
![[2013 trends] Changes #trending, opportunities knocking in education sector](https://biz-file.com/c/1301/122267-240x135.jpg)
![[2013 trends] South Africa's marketing research industry in 2013 and beyond](https://biz-file.com/c/1301/122220-240x135.jpg)