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Customer satisfaction is not enough. Delight your customers!

Customer satisfaction is simply no longer enough to ensure business success. Customers want to feel important, engaged and valued. They don't want to be satisfied - they want to be delighted!...

By Mornay Roberts-Lombard 23 Apr 2019

The rapid rise of flexibility and other workforce trends

The world of work is constantly evolving...

4 Apr 2019

Partnership formed to ensure employees reap appropriate benefits

Mercer and Alexander Forbes have come together to design 'Arrive', a pan-Africa benefits solution across, health, wealth and career...

3 Apr 2019

How to build a corporate culture for your remote team

Did you know that almost 80% of knowledge workers worldwide work at least one day of each week remotely? By 2020, analysts expect that more than 1,3-billion people will work remotely...

By Dorine Reinstein 20 Mar 2019

Sure, you listen to your customers, but do you listen to your employees?

Way back in the seventies, Peter Drucker said that business has only one purpose: to create a customer. That's where Marty Neumeier kicks off from in his recent book The Brand Flip...

By Johnny Johnson 11 Mar 2019

#RecruitmentFocus: 7 reasons to incorporate a flexible work culture

The world of work as we know it is changing. With new technology making it easier to work anywhere, anytime, the traditional 9-5 is effectively dead...

By Paul Burrin 7 Jan 2019

Are you living curiously in a world of constant innovation?

In a world of constant innovation, business leaders need to engage in curious conversations to uncover new ways to live and work and offers insight five benefits of engaging in curious conversations...

By Joy-Marie Lawrence 26 Nov 2018

CCBSA launches 'virtual village' for female employees

Coca-Cola Beverages SA has created a virtual 'village-like' network for its female employees to connect with each other and have a shared resource of tools...

7 Aug 2018

What does the workplace of 2030 look like... and are you ready for it?

From automation and artificial intelligence (AI) to flexible work hours, mood-matched workspaces and fast-paced learning to bridge skill gaps, the workplace of 2030 will emphasise ingenuity and idea generation - plus empathy and doing good...

14 Jun 2018

Health and safety: the recipe for a better logistics industry

Did you know that South Africa has some of the worst road-safety statistics in the world?[i] Accidents hit the economy hard when vehicles have to be repaired or replaced and often goods in transit are destroyed or delayed...

By Morné Stoltz 16 May 2018

Papers to help improve labour safety in agriculture, forestry sectors

The back-breaking jobs in the agriculture and forestry sectors are some of the most dangerous. To reduce health risks, FAO has published two papers mapping ways to improve worker health and safety...

19 Apr 2018

Bruce Daisley of Twitter on the power of amazing culture businesses (Part 3)

Bruce Daisley is VP for Europe at Twitter, and runs the Eat Sleep Work Repeat podcast. In the last part of this three-part article, Jon Ratcliffe chatted with him about purpose, well-being, what advice he can give young students entering the industry...

By Jon Ratcliffe 19 Apr 2018

Digital lunch scheme boosts productivity in Kenya

An innovative, low cost, digital lunch scheme for staff that's been implemented by over 60 companies across major Kenyan cities, is being hailed as pivotal in boosting staff productivity, retention and companies' profitability...

28 Mar 2018

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