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Financial services need to wake up to fact that treating customers well is good business

South Africa's regulatory regime for the financial services sector is going through major changes. The question is whether companies can adapt to a principles-based approach...

By Andrew Schmulow 1 day ago

#AfricaCom: Smartphone costs the biggest barrier to a digitally inclusive Africa

The next technological evolution is advancing at an exponential rate and by leaving out some on this journey, we allow the current societal divides and inequalities to deepen...

By Sindy Peters 15 Nov 2019

Continuous adaptation: Staying ahead of customer needs

As customers' needs evolve, retailers must adapt to meet those needs, or better yet, stay ahead of them. Retailers must rethink the traditional test and learn cycles...

By Melissa Campbell 8 Nov 2019

#FairnessFirst: Go beyond pink branding for true female customer satisfaction

Her focus on how financial services, in particular, tend to connect with females consumers in the wrong way was a stand-out section of Barbara Cador, global head of Kantar's CX+ initiative's opening presentation at the Cape Town version of the Kantar customer experience (CX) advantage 2019 masterclass...

By Leigh Andrews 4 Nov 2019

From the missing middle to the co-economy

The middle class as we know it is endangered. Formerly, the middle class was defined by what it owned, its consumption. Today, we need to re-think what it means to be middle class...

By Bronwyn Williams 24 Oct 2019

#StartupStory: HouseAfrica is changing the housing market in Africa

HouseAfrica is a Nigerian-based startup on a mission to make real estate investment accessible to everyone through technology...

By Evan-Lee Courie 9 Oct 2019

Know your business inside out with a Biz Office

New expectations of transparency and authenticity in business means things like organisational purpose, brand stories, how your company does things, what it believes in and what it stands for, can all play a part in how your company sees itself and how it is seen by others...

Issued by Bizcommunity.com 2 Oct 2019

Europlaw Group Incorporated to benefit in Credit Enhancement Program of Ithuba Group

Europlaw Group and Ithuba Group entered into an advisory appointment arrangement for the specific purpose to benefit from a "Credit Enhancement Program"...

Issued by Europlaw 1 Oct 2019

Top ratings for Biz Rate Card 2019

Bizcommunity is excited to announce the relaunch of our Biz Product and Rate Card, featuring all-new product infographics, descriptors and more...

Issued by Bizcommunity.com 27 Sep 2019

Central banks are waking up to climate change dangers. It's about time

The impact of climate change on the stability of individual financial institutions and the financial system in general is growing. It influences the types of activities that financial institutions will fund and the cost of finance...

By Danny Bradlow 2 Sep 2019

Standard Bank targets informal retail economy with $4m Nomanini investment

Standard Bank has gained a stake in Nomanini following an investment of $4m. The bank will be able to use Nomanini's fintech platform to uncover data on the informal retail economy...

28 Aug 2019

South Africa close to 'junk status' from all three rating agencies. What would follow?

The rating agency Fitch recently revised the outlook on South Africa's long-term foreign-currency issuer default rating down from "stable" to "negative"...

By Misheck Mutize & Sean Gossel 23 Aug 2019

AI-human interplay is criticial for effective FS operations

The use of technology is crucial for financial services organisations with ambitions of prevailing in a highly contested market. Sustainable productivity improvement in the industry requires technology and humans to work together in fundamentally new relationships - where machines assist humans to fulfil their roles better...

By Barry Vorster 21 Aug 2019

3 steps towards 'glass boxing' your company with a Biz Press Office

Since 2001, Bizcommunity anticipated the role of company culture as intellectual capital. Biz Press Offices are a "glass box" game changer, offering a window into 18 industry communities...

Issued by Bizcommunity.com 23 Jul 2019

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