 | SOUTH AFRICA 5 dos and don’ts to secure customer loyalty - Bluegrass Digital |
 | SOUTH AFRICA Developing advanced attribution models for the entire customer journey - online to offline Source: © 123rf 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX |
| SOUTH AFRICA The power of personalisation in 2023 - Bluegrass Digital |
 | SOUTH AFRICA VMLY&R South Africa launches gamechanger, VMLY&R Commerce Source: © Lion and Lion Lion and Lion VMLY&R South Africa has launched VMLY&R Commerce in South Africa, a secondary brand within VMLY&R South Africa, that reimagines how brands deliver modern commerce to drive growth while offering customers real value |
 | SOUTH AFRICA 5 benefits of conversational marketing Source © everythingpossible 123rf By using messaging platforms and chatbots, businesses can build stronger relationships, improve customer satisfaction and increase engagement |
 | SOUTH AFRICA 8 tools to create a winning customer experience strategy in 2023 Source: www.unsplash.com |
 | SOUTH AFRICA Brands: Stop having one-night stands and grow up Source © UX Indonesia Unsplash Brands' number one priority should be customer’s objectives |
 | SOUTH AFRICA Employee branding: Critical to customer experience Source: © Vadim Guzhva 123rf Employee branding is a critical component of the customer experience |
| SOUTH AFRICA A novel CX concept: we are government's customers Source © Denis Putilov 123rf Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit |
 | SOUTH AFRICA DJ Zinhle's hair brand promises to do better for customer experience Source: www.unsplash.com |
 | SOUTH AFRICA Wonder celebrates a year of leading purpose-based brands |
 | SOUTH AFRICA Bulk emailing: by no means a straightforward and simple affair Source: © ra2studio 123rf |
 | SOUTH AFRICA Pivoting to changing customer behaviours online Source: © cottonbro pexels |
 | SOUTH AFRICA Great CX: Not only about existing customers, also for potential customers Andrew Bourne, regional manager - Africa, Zoho Corporation |
 | SOUTH AFRICA How to turn your website into a lead-generating machine Source: www.unsplash.com |
 | SOUTH AFRICA 5 CX trends that will define 2022 Prashanth Krishnaswami, head of market strategy and thought leadership for the CX product group at Zoho |
 | SOUTH AFRICA Seamless communication is key to CX: Here's what it should look like |
 | SOUTH AFRICA Customer. Customer. Customer. The mantra for 2022 success |
 | SOUTH AFRICA Developing a unified voice and view of the customer Source: www.unsplash.com |
