Why keeping your customers is now the smartest growth strategy
Cristelle Snyman
Instant messaging allows people to chat over the internet by typing and rivals SMS as the most popular new communication tool (see www.aol.co.uk/aim/). The patent opens up the possibility for AOL to collect royalties from rivals Microsoft and Yahoo. It was developed and patented in the mid-1990s by a group of Israeli's and their company was acquired by AOL in 1998 for $287 million.