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![[2012 trends] The way to customers' hearts is through their phones](https://biz-file.com/c/1201/92142-240x135.jpg)
![[2012 trends] Re-evaluating the way we work, communicate](https://biz-file.com/c/1201/91883-240x135.jpg)

![[2012 trends] It's not about trends, it's about a reality check](https://biz-file.com/c/1201/91628-240x135.jpg)



![[2012 trends] 12 words we'll see more in 2012](https://biz-file.com/c/1201/91097-240x135.jpg)



![[Stakeholder engagement II] Reputation gains far outweigh effort](https://biz-file.com/c/1112/89860-240x135.jpg)
![[Stakeholder engagement I] Determine material issues, listen to right people](https://biz-file.com/c/1112/89785-240x135.jpg)


