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    Source:
    Digital advertising group Aleph launches payment unit
    Mark Mwongela, sales development director for PayPal, Africa.
    PayPal's 4 tips to enhance buyer experience on payment platforms

    10 Aug 2023

    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Charles Murito, country manager of Google Kenya |
    Google Kenya's Charles Murito on digital advertising and the age of assistance

      7 Feb 2018

    Brand consistency: Taking marketing to a higher level
    Brand consistency: Taking marketing to a higher level

      6 Feb 2018

    The modern marketer is a connected one
    The modern marketer is a connected one

      2 Feb 2018

    Image supplied.
    Trends 2018: Omnichannel is the new normal

      25 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    Kantar TNS and Qualtrics join forces to form global customer experience powerhouse
    Kantar TNS and Qualtrics join forces to form global customer experience powerhouse

    Kantar  22 Jan 2018

    WhatsApp launches business app
    WhatsApp launches business app

      19 Jan 2018

    #BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness
    #BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

      11 Jan 2018

    #BizTrends2018: The call for authentic, experiential retail design
    #BizTrends2018: The call for authentic, experiential retail design

      8 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

      8 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

      8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

      8 Jan 2018

    How to thrive in the digital era
    How to thrive in the digital era

      14 Dec 2017

    Team Demographica.
    Get to grips with CX and the customer journey now, or else...

      7 Dec 2017

    Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.
    Why digital publishers need to rethink what they're doing

      5 Dec 2017

    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

      20 Nov 2017

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

      13 Nov 2017

    Image credit: Negative Space via
    Data visualisation tools provide a view of the customer journey beyond marketing

      13 Nov 2017

    #AfricaCom: Mobile advertising - connecting brands to their customers
    #AfricaCom: Mobile advertising - connecting brands to their customers

      9 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

      7 Nov 2017

    Add value before self-promoting on social media
    Add value before self-promoting on social media

      7 Nov 2017

    Photo: Rudolph de Girardier. Source: Google Photos.
    Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

      31 Oct 2017

    Zimbabwe Customer Satisfaction Index launched
    Zimbabwe Customer Satisfaction Index launched

    24 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

      23 Oct 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

      20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

      11 Oct 2017

    (c) atm2003 -
    NAEB markets Rwandan tea under national tea brand

      5 Oct 2017

    Gaps in customer intelligence, delivery limiting opportunities - new CMO report
    Gaps in customer intelligence, delivery limiting opportunities - new CMO report

    19 Sep 2017

    Show more

    More news

    Charles Murito, country manager of Google Kenya |
    Google Kenya's Charles Murito on digital advertising and the age of assistance

     7 Feb 2018

    Brand consistency: Taking marketing to a higher level
    Brand consistency: Taking marketing to a higher level

     6 Feb 2018

    The modern marketer is a connected one
    The modern marketer is a connected one

     2 Feb 2018

    Image supplied.
    Trends 2018: Omnichannel is the new normal

     25 Jan 2018

    Image credit: bruce mars via
    Top ten global consumer trends

    23 Jan 2018

    Kantar TNS and Qualtrics join forces to form global customer experience powerhouse
    Kantar TNS and Qualtrics join forces to form global customer experience powerhouse

     22 Jan 2018

    WhatsApp launches business app
    WhatsApp launches business app

     19 Jan 2018

    #BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness
    #BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

     11 Jan 2018

    #BizTrends2018: The call for authentic, experiential retail design
    #BizTrends2018: The call for authentic, experiential retail design

     8 Jan 2018

    Leigh Andrews, editor-in-chief of marketing and media at Bizcommunity.
    #BizTrends2018: Rewind from attention spam back to attention span

     8 Jan 2018

    Mike Oelschig, head of advisory at Cerebra.
    #BizTrends2018: The (eventual) rise of the social command centre in South Africa

     8 Jan 2018

    #BizTrends2018: Top mobile trends for the 2018 consumer
    #BizTrends2018: Top mobile trends for the 2018 consumer

     8 Jan 2018

    How to thrive in the digital era
    How to thrive in the digital era

     14 Dec 2017

    Team Demographica.
    Get to grips with CX and the customer journey now, or else...

     7 Dec 2017

    Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.
    Why digital publishers need to rethink what they're doing

     5 Dec 2017

    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

     20 Nov 2017

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

     13 Nov 2017

    Image credit: Negative Space via
    Data visualisation tools provide a view of the customer journey beyond marketing

     13 Nov 2017

    #AfricaCom: Mobile advertising - connecting brands to their customers
    #AfricaCom: Mobile advertising - connecting brands to their customers

     9 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    Add value before self-promoting on social media
    Add value before self-promoting on social media

     7 Nov 2017

    Photo: Rudolph de Girardier. Source: Google Photos.
    Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

     31 Oct 2017

    Zimbabwe Customer Satisfaction Index launched
    Zimbabwe Customer Satisfaction Index launched

    24 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

     23 Oct 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

     20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

     11 Oct 2017

    (c) atm2003 -
    NAEB markets Rwandan tea under national tea brand

     5 Oct 2017

    Gaps in customer intelligence, delivery limiting opportunities - new CMO report
    Gaps in customer intelligence, delivery limiting opportunities - new CMO report

    19 Sep 2017

    Alberto Giacomazzi ©
    Who killed the iPod? Staying relevant to a restless generation

     14 Sep 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

     11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

     8 Sep 2017

    Somsak Chidchawange © –
    #Pamro2017: Customer expectations in a digital world

     30 Aug 2017

    Delivering a true omnichannel experience: what you need to know
    Delivering a true omnichannel experience: what you need to know

     23 Aug 2017

    Zimbabwe turns the spotlight on customer experience
    Zimbabwe turns the spotlight on customer experience

    23 Aug 2017

    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design
    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design

     21 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Image Supplied
    Could Google become the dominant force in hospitality?

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Show more

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