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    Source:
    Digital advertising group Aleph launches payment unit
    Mark Mwongela, sales development director for PayPal, Africa.
    PayPal's 4 tips to enhance buyer experience on payment platforms

    10 Aug 2023

    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)
    Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

      23 May 2017

    Chantel Troskie, customer experience account manager at Oracle SA.
    Get ready for the AI startup retail CX revolution

      18 May 2017

    Samantha Craddock © –
    Is cold calling dead?

      16 May 2017

    Marije Gould, Verint VP of marketing EMEA.
    Customers still like personal interaction in a digital world

    17 Apr 2017

    A Unicef team creating a collaborative paper plane. Photo credit: Unicef
    How learning empathy can help build better community projects in Africa

      12 Apr 2017

    Customer Experience Africa Awards launched
    Customer Experience Africa Awards launched

    5 Apr 2017

    (c) kantver -
    The hard-learned lessons of personalised marketing

      31 Mar 2017

    Dervish37 © –
    A little less conversation, a little more action

      24 Mar 2017

    How to hack Pinterest to market your business
    How to hack Pinterest to market your business

    23 Mar 2017

    (c) Katarzyna Bialasiewicz -
    Humans want human touch in customer journey, not bots

    20 Mar 2017

    #SeamlessAfrica: A masterclass in millennial engagement and retention
    #SeamlessAfrica: A masterclass in millennial engagement and retention

      17 Mar 2017

    African Reputation Index defines corporate reputation
    African Reputation Index defines corporate reputation

      16 Mar 2017

    (c) rawpixel -
    Eight startup marketing strategies that always work

      17 Feb 2017

    Ekaterina Ryakina © –
    Customer centricity and collaboration for all

      16 Feb 2017

    Putting customers first
    Putting customers first

      14 Feb 2017

    How to create engaging customer experiences
    How to create engaging customer experiences

    13 Feb 2017

    Right mix of emotions drives social media referrals
    Right mix of emotions drives social media referrals

    10 Feb 2017

    How the Top 20 SaaS companies deal with angry Twitter users
    How the Top 20 SaaS companies deal with angry Twitter users

      9 Feb 2017

    Forrester's predictions indicate CMOs at risk as consumers up experience needs
    Forrester's predictions indicate CMOs at risk as consumers up experience needs

    8 Feb 2017

    How to address the needs of the uncompromising customer
    How to address the needs of the uncompromising customer

    19 Jan 2017

    #BizTrends2017: The shift from the experience economy to the transformation economy
    #BizTrends2017: The shift from the experience economy to the transformation economy

      11 Jan 2017

    Pixabay
    So we've created a world of consumers... now what?

      5 Jan 2017

    Digitalisation: do or die
    Digitalisation: do or die

      22 Dec 2016

    Virtual reality, chatbots will dominate CX by 2020
    Virtual reality, chatbots will dominate CX by 2020

    8 Dec 2016

    123RF
    Social media sentiment shows why customer expectations matter

      8 Dec 2016

    Five customer referral mistakes to avoid
    Five customer referral mistakes to avoid

      8 Dec 2016

    123RF
    Business 2020: It's not about you, it's about them

      7 Dec 2016

    Business innovation evolves beyond pure product focus
    Business innovation evolves beyond pure product focus

    6 Dec 2016

    (c) Cathy Yeulet -
    Three back-office hacks for improved customer service

      8 Nov 2016

    Image by 123RF
    First UN World Data Forum for Cape Town

    7 Nov 2016

    Show more

    More news

    Chantel Troskie, customer experience account manager at Oracle SA.
    Get ready for the AI startup retail CX revolution

     18 May 2017

    Samantha Craddock © –
    Is cold calling dead?

     16 May 2017

    Marije Gould, Verint VP of marketing EMEA.
    Customers still like personal interaction in a digital world

    17 Apr 2017

    A Unicef team creating a collaborative paper plane. Photo credit: Unicef
    How learning empathy can help build better community projects in Africa

     12 Apr 2017

    Customer Experience Africa Awards launched
    Customer Experience Africa Awards launched

    5 Apr 2017

    (c) kantver -
    The hard-learned lessons of personalised marketing

     31 Mar 2017

    Dervish37 © –
    A little less conversation, a little more action

     24 Mar 2017

    How to hack Pinterest to market your business
    How to hack Pinterest to market your business

    23 Mar 2017

    (c) Katarzyna Bialasiewicz -
    Humans want human touch in customer journey, not bots

    20 Mar 2017

    #SeamlessAfrica: A masterclass in millennial engagement and retention
    #SeamlessAfrica: A masterclass in millennial engagement and retention

     17 Mar 2017

    African Reputation Index defines corporate reputation
    African Reputation Index defines corporate reputation

     16 Mar 2017

    (c) rawpixel -
    Eight startup marketing strategies that always work

     17 Feb 2017

    Ekaterina Ryakina © –
    Customer centricity and collaboration for all

     16 Feb 2017

    Putting customers first
    Putting customers first

     14 Feb 2017

    How to create engaging customer experiences
    How to create engaging customer experiences

    13 Feb 2017

    Right mix of emotions drives social media referrals
    Right mix of emotions drives social media referrals

    10 Feb 2017

    How the Top 20 SaaS companies deal with angry Twitter users
    How the Top 20 SaaS companies deal with angry Twitter users

     9 Feb 2017

    Forrester's predictions indicate CMOs at risk as consumers up experience needs
    Forrester's predictions indicate CMOs at risk as consumers up experience needs

    8 Feb 2017

    How to address the needs of the uncompromising customer
    How to address the needs of the uncompromising customer

    19 Jan 2017

    #BizTrends2017: The shift from the experience economy to the transformation economy
    #BizTrends2017: The shift from the experience economy to the transformation economy

     11 Jan 2017

    Pixabay
    So we've created a world of consumers... now what?

     5 Jan 2017

    Digitalisation: do or die
    Digitalisation: do or die

     22 Dec 2016

    Virtual reality, chatbots will dominate CX by 2020
    Virtual reality, chatbots will dominate CX by 2020

    8 Dec 2016

    123RF
    Social media sentiment shows why customer expectations matter

     8 Dec 2016

    Five customer referral mistakes to avoid
    Five customer referral mistakes to avoid

     8 Dec 2016

    123RF
    Business 2020: It's not about you, it's about them

     7 Dec 2016

    Business innovation evolves beyond pure product focus
    Business innovation evolves beyond pure product focus

    6 Dec 2016

    (c) Cathy Yeulet -
    Three back-office hacks for improved customer service

     8 Nov 2016

    Image by 123RF
    First UN World Data Forum for Cape Town

    7 Nov 2016

    123RF
    Despite digital convenience, customers want personal contact

    28 Oct 2016

    How to improve your B2B customer experience
    How to improve your B2B customer experience

     26 Oct 2016

    These customers ain't loyal... Or are they?
    These customers ain't loyal... Or are they?

     12 Oct 2016

    Importance of customer service for African businesses
    Importance of customer service for African businesses

    10 Oct 2016

    123RF
    Consumer choice should extend to purchasing decision making

     6 Oct 2016

    Image by 123RF
    eBucks rewards launches in Botswana

    20 Sep 2016

    123RF
    Your company doesn't need good content, it needs 10X content

     31 Aug 2016

    Digitisation is not about building an app, it's about the customer's journey
    Digitisation is not about building an app, it's about the customer's journey

     24 Aug 2016

    Source: IT News Africa
    Big Data is watching - embrace the benefits

     23 Aug 2016

    #CEMAfrica: The value of CX in emerging markets
    #CEMAfrica: The value of CX in emerging markets

     17 Aug 2016

    Five technologies that will change customer service by 2021
    Five technologies that will change customer service by 2021

    16 Aug 2016

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