SOUTH AFRICA Widespread adoption of AI is shaping next-gen customer service[Linda Saunders] Customer service is in a state of flux. As budgets and staffing levels increase, so have customer expectations, keeping efficiency critical for delivering higher quality of service... | |
SOUTH AFRICA #WomensMonth: Meet Kara Gouveia, Homemation's marketing lead[Lauren Hartzenberg] Gouveia is marketing and events manager for Homemation, a supplier of premium audio-visual and automation products in sub-Saharan Africa... | |
SOUTH AFRICA Why retailers must turn to tech as stagflation bitesSource: Getty | |
SOUTH AFRICA Mitigating risk in the main market is about more than just going cashlessSource: Vgrigas, CC BY-SA 3.0 | |
SOUTH AFRICA 4 ways digital innovation gives retail customers what they craveSource: Pexels | |
SOUTH AFRICA #EcomAfrica: Today's CX lays the foundation of the future shopping experienceSource: © Linkedin LinkedIn Kyle Ranally, Global Vertical Insights Marketing strategist, Meta (formerly Facebook), New York | |
SOUTH AFRICA Bringing the omnichannel B2C experience into the B2B retail space[Andrew Dawson] While most of the focus has been on the customer-facing side of the retail sector, there are a lot of benefits that could be gained from taking the consumerisation of technology into the B2B element... | |
SOUTH AFRICA Smart retailing for smart cities[Mariëtte Frazer] Living in a smart home in a smart city, where businesses such as your local grocer know when your milk needs replacing, offers previously unimaginable convenience to the consumer - and great business potential... | |
SOUTH AFRICA How automation can simplify the job of the merchandiser[Andrew Dawson] For merchandisers, manual processes are inherently problematic.... | |
SOUTH AFRICA Real-time analytics in retail - it's now or never[Andrew Dawson] In the digital age, data is a currency all on its own. The retail sector has lagged in leveraging the value of real time data, due to a number of factors... | |
SOUTH AFRICA The FMCG main market - deploying technology in the new normal[Andrew Dawson] Globally, the fast-moving consumer goods market had to quickly adjust to the challenges that came with conducting a business in a world of social distancing, hand sanitiser and masks... | |
SOUTH AFRICA Revolutionise the informal retail space with intelligent tech[Andrew Dawson] Intelligent technology helps to improve the safety of salespeople in the main market ecosystem during the ongoing health crisis and enhances efficiency and profitability across the chain, says MacMobile's MD... | |
SOUTH AFRICA How technology is driving the millennial retail market[Mark Thomson] Over the last decade, the retail industry has seen a shift in how it operates. The exponential increase in online shopping has had a significant impact on how we buy our products... | |
SOUTH AFRICA How grocers can harness technology to improve food safetySource: Pexels | |
SOUTH AFRICA Crunch time for retailers to harness the power of location intelligenceSource: © Diego Vito Cervo - 123RF | |
SOUTH AFRICA Why SA retailers are asking the wrong questions around IT spend[Allan Dickson] ...And how to get to the right questions, and the right spend! | |
SOUTH AFRICA AI steps in to save Covid-affected retailersGetty | |
SOUTH AFRICA Beyond discounts: How tech can help keep customers happy all year round©conneldesign via 123RF | |
SOUTH AFRICA Location intelligence can help retailers thrive in an uncertain world[Gary Allemann] One thing the Covid-19 pandemic has taught us is that relying solely on insight driven by historical behaviour is no longer viable... | |
SOUTH AFRICA How necessary is CCTV in the retail industry?©Ignard ten Have via 123RF |