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Uganda's 2ambale targets millennials with speedy e-commerce platform
Uganda's 2ambale targets millennials with speedy e-commerce platform

Ugandan e-commerce startup 2ambale is targeting people between the ages of 21 and 35 with its mobile app, which promises deliveries of orders within one hour...

By Tom Jackson 1 day ago

5 ways CX is emotional rather than rational
5 ways CX is emotional rather than rational

Brendon Bairstow-Klopper suggests that it is more sensible to take a macro-level view by practising the peak-end rule. The peak-end rule says that customers remember their peak-experience with a brand, rather than specific interactions...

By Brendon Bairstow-Klopper 4 Sep 2018

#DontLetThemDisappear: A world without elephants
#DontLetThemDisappear: A world without elephants

Around 96 African elephants are poached for their ivory every day, that's one elephant every 15 minutes...

By Sindy Peters 30 Aug 2018

#WomensMonth: Michelle Adelman hits the road running on food security in Africa
#WomensMonth: Michelle Adelman hits the road running on food security in Africa

Michelle Adelman, founder of Crossover Meat and Infinite Foods shares why she chose a career in food security, the challenges she has faced and her message for women in business...

By Robin Fredericks 30 Aug 2018

The "end" of the shopkeeper (and other retail trends)
The "end" of the shopkeeper (and other retail trends)

Self-service retail is swooping across the globe; from online shopping to self-checkout, there's a growing trend in retail environments that focuses on driving efficient and seamless processes to enhance service and CX...

By Wynand Smit 29 Aug 2018

Nielsen Smartstore: Keeping up with shoppers today and tomorrow
Nielsen Smartstore: Keeping up with shoppers today and tomorrow

Shoppers are changing at such a rapid pace, and while there are many methodologies to understand shoppers, a tool to help us move with the rapidly changing shoppers is needed...

By Danette Breitenbach 29 Aug 2018

Trendzilla alert: Tech builds tailor-made trust
Trendzilla alert: Tech builds tailor-made trust

The hyper-connected multiverse of tomorrow is today. Brands can get washed away, overwhelmed by the virtual trend wave, or they can surf the possibilities in this era of omni-channeling.

By Daniella Shapiro 27 Aug 2018

Proudly SA launches online shopping site
Proudly SA launches online shopping site

Proudly South African (PSA) has created an e-shopping site www.rsamade.co.za, in partnership with RSA Made...

By Danette Breitenbach 22 Aug 2018

On-demand grocery concierge startup OneCart eyes national expansion
On-demand grocery concierge startup OneCart eyes national expansion

OneCart.co.za, a Johannesburg-based startup that's been described as an 'Uber for groceries', has just reached over 1,000 active users on its multi-store online shopping platform...

By Lauren Hartzenberg 21 Aug 2018

Meet the Maker: Ryan Phillips of BrewCraft
Meet the Maker: Ryan Phillips of BrewCraft

In this week's Meet the Maker, Samantha Snedorf makes her own bathtub gin with BrewCraft's botanical kit and chats to owner, Ryan Phillips to find out a little more about what makes him tick...

By Samantha Snedorf 17 Aug 2018

#Loeries2018: Welcome to the hypermarket
#Loeries2018: Welcome to the hypermarket

The second speaker at the 2018 DStv Seminar of Creativity was Lethepu Matshaba, vice president of Homecare Southern Africa at Unilever SA, who spoke on the relevance of creativity in a hyper-fragmented world...

By Angie White 17 Aug 2018

Are you ready to reach your future customer?
Are you ready to reach your future customer?

Is there any value in comforting your customers today with nostalgia from yesterday when their choices are naturally evolving at the rapid pace of a vastly shifting world around them?

By Gareth Grant 17 Aug 2018

Shop on Amazon from Ghana with startup Eazyloop
Shop on Amazon from Ghana with startup Eazyloop

Ghanaian startup Eazyloop is allowing users to shop on international platforms like Amazon and have their purchases delivered to their door within two weeks...

By Tom Jackson 13 Aug 2018

SA's Picadoo formalising the African haircare industry
SA's Picadoo formalising the African haircare industry

Johannesburg-based startup Picadoo is bidding to formalise Africa's haircare industry via its online marketplace that helps users find local salons and book appointments...

By Tom Jackson 1 Aug 2018

Maximising ROI without compromising on CX - top tips
Maximising ROI without compromising on CX - top tips

Business-wide strategies are complex - each department operates with structured KPIs that may include boosting profitability, customer feedback ratings, or a host of other criteria - the trick is to ensure that all these departments operate in concert with each other...

By Wynand Smit 31 Jul 2018

Kenyan e-commerce startup Sokowatch raises $2m seed round
Kenyan e-commerce startup Sokowatch raises $2m seed round

Kenyan B2B e-commerce startup Sokowatch has closed a $2 million seed round to further expand its customer base across East Africa while also piloting additional value-added services for shops...

By Tom Jackson 30 Jul 2018

#Apex2018: How to build a global brand with a local insight
#Apex2018: How to build a global brand with a local insight

Veteran marketer Sharon Keith shared four basic principles in explaining how to build global brands at the local level and examples to demonstrate these at the ACA SA's Apex 'Next Level of Thinking Masterclass'...

By Jessica Tennant 26 Jul 2018

7 small details to improve the retail customer's experience (Infographic)
7 small details to improve the retail customer's experience (Infographic)

The customer's experience is one of the major factors that can make or break your retailing business if not managed properly. With the increasing competition in the market nowadays, it is only important to keep your customers happy and satisfied with product and service to keep them loyal to your business...

By Frank Ouyang 26 Jul 2018

#Apex2018: Are we human or are we brands?
#Apex2018: Are we human or are we brands?

Musa Kalenga, chief future officer at the House of Brave, opened the Association for Communication and Advertising's Apex 'Next Level of Thinking Masterclass' last week where he spoke about the shifts that are taking place and why he believes we ought to solve real human problems before we think like brands...

By Jessica Tennant 24 Jul 2018

#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"
#MobileCommerce: From search to checkout, the top 5 features likely to make your user tap "buy now"

Mobile, and increasingly apps, are core to the success of any retailer's strategy through all stages of the path to purchase or shopping customer's experience...

By Lynette Hundermark 20 Jul 2018

#MobileCommerce: The right product, to the right customer, at the right time
#MobileCommerce: The right product, to the right customer, at the right time

As Cape Union Mart Group's director of e-commerce, Amanda Herson has the mammoth task of ensuring a seamless online experience for some of South Africa's most loved retail brands...

By Lauren Hartzenberg 18 Jul 2018

#MobileCommerce: The growth of mobile shopping in South Africa
#MobileCommerce: The growth of mobile shopping in South Africa

E-commerce is going from strength to strength in South Africa, more and more consumers are gaining confidence in making online purchases that are not solely limited to the likes of books, CDs, electronics, airline tickets and the like...

By Graham Du Plessis 13 Jul 2018

Edcon bids farewell to Boardmans and Red Square brands
Edcon bids farewell to Boardmans and Red Square brands

Boardmans and Red Square cosmetics stores will soon be no longer as Edcon intensifies its focus on the Edgars brand in a bid to win back shoppers...

By Lauren Hartzenberg 9 Jul 2018

#SourceAfrica2018: Why Africa's clothing sector could lead in responsible sourcing
#SourceAfrica2018: Why Africa's clothing sector could lead in responsible sourcing

Whether you are a retailer, brand or manufacturer, the need to proactively manage social compliance issues in your supply chain has never been greater...

By Lauren Hartzenberg 6 Jul 2018

Meet the Maker: Durbanville Distillery
Meet the Maker: Durbanville Distillery

The distillery as it turns out is not run as part of the wine estate, but rather as a separate entity which allows for them to focus on their distinctive gin and distillation process...

By Samantha Snedorf 6 Jul 2018

Screenshot, @9GAG via Instagram
KFC South Africa's hilarious World Cup ad hits 9GAG

Congrats, KFC South Africa, you're now 9GAG famous...

By Andy Walker 5 Jul 2018

How consumer trends are transforming executive DNA
How consumer trends are transforming executive DNA

Executive DNA is not immutable. Requirements shift. Profiles change. Business needs and economic conditions are obvious drivers, but societal factors, technology developments and the spirit of the times play a major role in how executives see themselves, their role and priorities...

By Annelize van Rensburg 4 Jul 2018

#MobileCommerce: Step into the future with mobile
#MobileCommerce: Step into the future with mobile

When mobile phones hit the market in South Africa around 1994, there was a sentiment by many that, having lived life quite effectively without these devices, they simply did not need one...

By Dave Nemeth 4 Jul 2018

#MobileCommerce: The rise of mobile shopping and its impact on business
#MobileCommerce: The rise of mobile shopping and its impact on business

While retailers need to be geared for mobile, it is only a part of the shopping journey in South Africa. Omnichannel is where it is at...

By Robyn Cooke 2 Jul 2018

#MFGIndaba: Industry 4.0: good or bad for manufacturing?
#MFGIndaba: Industry 4.0: good or bad for manufacturing?

The two countries with the lowest employment in the world, Germany and Japan, are also home to the world's most automated manufacturing industries in the world...

By Danette Breitenbach 26 Jun 2018

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