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Automation in the travel industry: Build lasting customer relationships
Automation in the travel industry: Build lasting customer relationships

Airlines, hotels and other hospitality companies are turning to automated services to remove the bottlenecks that have traditionally stood in their customers' way...

By Chantel Troskie 6 Dec 2018

The role of events on tourism
The role of events on tourism

The event industry is a dynamic and fast-growing sector with obvious synergies with tourism. When appropriately hosted, events have the potential to expand the visitor economy, provide media exposure, promote development, and stimulate infrastructure upgrades...

By Glenn van Eck 5 Dec 2018

The evolving role of the DMO in optimising tourism opportunities
The evolving role of the DMO in optimising tourism opportunities

No matter what your reasons are for travelling, be it business or leisure, chances are you are joining the majority of visitors who research, plan, pay for and enjoy visits to destinations...

By Enver Duminy 4 Dec 2018

Targeting Chinese tourists along their customer journey
Targeting Chinese tourists along their customer journey

Dr Berenice Pendzialek, a Chinese outbound tourism specialist, speaks to Eugene Yiga about China's technological trends and how to connect with Chinese tourists along different touchpoints of the customer journey...

By Eugene Yiga 4 Dec 2018

#EntrepreneurMonth: Meet SA's pioneer of biodegradable food packaging
#EntrepreneurMonth: Meet SA's pioneer of biodegradable food packaging

Packaging that lasts as long as it's needed, not longer...

By Lauren Hartzenberg 23 Nov 2018

Image provided.
Newly revamped President Hotel pays tribute to Cape Town

Last month the President Hotel invited members of the press to view their newly refurbished floors, proudly paying tribute to the beauty of Cape Town...

By Juanita Pienaar 20 Nov 2018

Africa's first Radisson RED celebrates its first anniversary
Africa's first Radisson RED celebrates its first anniversary

Eugene Yiga talks to the curator of Radisson RED in Cape Town, Dale Simpson, about the new hotel...

By Eugene Yiga 14 Nov 2018

Fuelling the fires of the tourism economy
Fuelling the fires of the tourism economy

Behind the scenes in tourism, an epic struggle is taking place...

By Enver Duminy 22 Oct 2018

Google Street View to heavily impact Kenya's tourism sector
Google Street View to heavily impact Kenya's tourism sector

Technology. A constant component that progressively weathers challenges of e-commerce evolution in every industry...

By Josephine Wawira 22 Oct 2018

Use of innovative technology in designing diverse tourism products
Use of innovative technology in designing diverse tourism products

Investment in new technology provides the tourism sector with opportunities for novelty, aimed at providing a platform for designing new and tangible tourism products...

By Josephine Wawira 12 Oct 2018

Africa's travel growth exceeds expectations
Africa's travel growth exceeds expectations

International tourist arrivals grew 6% in the first four months of 2018, compared to the same period last year, not only continuing the strong 2017 trend, but exceeding UNWTO's forecast for 2018...

By Enver Duminy 5 Oct 2018

Hospitality industry a leading employer in Kenya
Hospitality industry a leading employer in Kenya

A grim picture has recently been presented in a survey by the Kenya National Bureau of Statistics that of a whopping seven million Kenyans currently unemployed with only 1.4 million desperately looking for work...

By Josephine Wawira 21 Sep 2018

#THINCAfrica: Mining the millennial mindset
#THINCAfrica: Mining the millennial mindset

During day two of the THINC Africa conference, which recently took place in Cape Town, Radisson RED curator, Dale Simpson, navigated a conversation around what millennials expect from employers in hospitality and what employers can do to stay relevant to this segment...

By Robin Fredericks 20 Sep 2018

#TourismMonth: Surge of the digital travel consumer
#TourismMonth: Surge of the digital travel consumer

Digitalisation is increasingly seen to empower travel consumers especially those seeking diversification and personalisation for a remarkable experience...

By Josephine Wawira 18 Sep 2018

#THINCAfrica: Redefining growth in hospitality education
#THINCAfrica: Redefining growth in hospitality education

We caught up with Ecole Hoteliere de Lausanne's associate dean: graduate programme, Dr Achim Schmitt, and alumni and industry relations director, Valerie De Corte to find out how the school is changing the narrative when it comes to the of quality students it produces...

By Robin Fredericks 12 Sep 2018

#THINCAfrica: The year that was for SA tourism
#THINCAfrica: The year that was for SA tourism

On day one of the 2018 THINC Africa conference, Jeff Rosenberg delved into a conversation focused on the first half of 2018 - how it compared to 2017 and what the industry can expect going forward - with Derek Martin, Joe Bester, and Phillip Wooler...

By Robin Fredericks 11 Sep 2018

Tourism becomes the world's third-largest export sector, generating $1.6tn in 2017
Tourism becomes the world's third-largest export sector, generating $1.6tn in 2017

International tourist arrivals grew 7% in 2017, the highest increase since 2010...

By Josephine Wawira 5 Sep 2018

Increased investment in security, soaring Kenya's tourism
Increased investment in security, soaring Kenya's tourism

Kenya's tourism industry is increasingly driving exports and providing foreign exchange, earning the country tourism expenditures of about $1.2bn in 2017. This represented a 20% increase from approximately $989m in 2016...

By Josephine Wawira 27 Aug 2018

Disruptive tech driving transformation in tourism
Disruptive tech driving transformation in tourism

The world as we know it is changing, with technology disrupting how we explore the global village...

By Enver Duminy 23 Aug 2018

International spotlight on fair and inclusive tourism shines on Cape Town
International spotlight on fair and inclusive tourism shines on Cape Town

As part of Cape Town Tourism, CEO Enver Duminy has been asked to participate in the UNWTO Global Summit in Seoul, Korea in September 2018. He's been tasked with sharing on the topic of fair and inclusive tourism. Here are the points he'll be addressing, based on his own initiatives and goals...

By Enver Duminy 16 Aug 2018

Promotion of Kenya's tourism key to its growth
Promotion of Kenya's tourism key to its growth

Kenya's tourism industry has undergone challenges such as the uncertainty surrounding the political landscape in 2017. Yet, its resilient performance has been impactfully felt on the Kenyan economy...

By Josephine Wawira 14 Aug 2018

The benefits of tourism in growing Africa's economy
The benefits of tourism in growing Africa's economy

Tourism has become important to the growth of any economy, which is why so many countries are now reviewing and developing their tourism policies...

By Robin Fredericks 13 Aug 2018

Fostering a culture of travel among South Africans
Fostering a culture of travel among South Africans

Take a moment to consider why 10 million tourists visit South Africa's shores annually...

By Andrew Stark 7 Aug 2018

Tapping into data for enhanced tourism experiences
Tapping into data for enhanced tourism experiences

Large tourism enterprises across the globe are snapping up apps, business solutions and more to ensure that they're part of the digital revolution, but are these emerging technologies translating to an excellent visitor experience?

By Wynand Smit 2 Aug 2018

Careers on a cruise
Careers on a cruise

In his role as cruise director of MSC Opera and MSC Sinfonia, Stephen Cloete has been to over 65 countries around the world. He tells Eugene Yiga about his love for life (and work) at sea...

By Eugene Yiga 1 Aug 2018

President Hotel's new chef adds a modern approach to classic cuisine
President Hotel's new chef adds a modern approach to classic cuisine

As the new executive chef for the President Hotel, Alcock will be expanding the hotel's food offering, working alongside local farms to bring "robust flavours of seasonally sourced foods" to life and will be leading the hotel into more tapas and a la carte style menus...

By Robin Fredericks 30 Jul 2018

3 keys to unlock the heart of customer experience in travel
3 keys to unlock the heart of customer experience in travel

The brand-customer relationship is a complex one; in contemporary marketing, it's developed by data analytics, and to a large degree, relationship marketing tools such as loyalty programmes. The question is, how relevant are these programmes to the local consumer?

By Danny Bryer 30 Jul 2018

The state and potential of the aviation sector in Kenya
The state and potential of the aviation sector in Kenya

Jumia Travel engages Kelvin Mwasi, the commercial manager of Skyward Express to shed some light on the state and potential of the aviation sector in Kenya...

By Josephine Wawira 26 Jul 2018

Is South Africa ready for the "smart" hotel room?
Is South Africa ready for the "smart" hotel room?

There's a race on internationally among big hotel groups to unveil hotels that feature rooms equipped with the Internet of Things (IoT) devices that can carry out a variety of tasks for guests. This state-of-the-art hotel experience will likely become commonplace globally, the question is, is South Africa ready for such a development?

By Danny Bryer 23 Jul 2018

The impact of technology and OTAs on the hospitality industry
The impact of technology and OTAs on the hospitality industry

"As industry players become more tech savvy, there needs to be a balance between technology and human interaction. It is necessary to keep up with competition and global trends which are stirring creativity and innovativeness."

By Josephine Wawira 19 Jul 2018

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