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    Building loyalty: the art of personalised brand experiences and advocacy
    Building loyalty: the art of personalised brand experiences and advocacy 
    Kenya's grocery retail sector is a beacon of innovation and growth
    Kenya's grocery retail sector is a beacon of innovation and growth

    By Kerry Elliott 6 Oct 2023

    The expo returns in September. Source: Supplied.
    Organic & Natural Products Expo to return in September

    30 Jun 2023

    Chatbots as part of an integrated customer service strategy
    Chatbots as part of an integrated customer service strategy

      29 May 2017

    Chantel Troskie, customer experience account manager at Oracle SA.
    Get ready for the AI startup retail CX revolution

      18 May 2017

    Samantha Craddock © –
    Is cold calling dead?

      16 May 2017

    Marije Gould, Verint VP of marketing EMEA.
    Customers still like personal interaction in a digital world

    17 Apr 2017

    Dervish37 © –
    A little less conversation, a little more action

      24 Mar 2017

    How to hack Pinterest to market your business
    How to hack Pinterest to market your business

    23 Mar 2017

    #SeamlessAfrica: Tackling the omnichannel retail reality
    #SeamlessAfrica: Tackling the omnichannel retail reality

      20 Mar 2017

    Making customer feedback pay off
    Making customer feedback pay off

      20 Mar 2017

    (c) Katarzyna Bialasiewicz -
    Humans want human touch in customer journey, not bots

    20 Mar 2017

    #SeamlessAfrica: A masterclass in millennial engagement and retention
    #SeamlessAfrica: A masterclass in millennial engagement and retention

      17 Mar 2017

    African Reputation Index defines corporate reputation
    African Reputation Index defines corporate reputation

      16 Mar 2017

    #eComConfex: Become digitally intelligent, or go home
    #eComConfex: Become digitally intelligent, or go home

      3 Mar 2017

    How to address the needs of the uncompromising customer
    How to address the needs of the uncompromising customer

    19 Jan 2017

    (c) georgejmclittle -
    KPMG survey details what online shoppers really want

    18 Jan 2017

    #BizTrends2017: The shift from the experience economy to the transformation economy
    #BizTrends2017: The shift from the experience economy to the transformation economy

      11 Jan 2017

    gif © –
    #BizTrends2017: Journeying to your best customer experience

      9 Jan 2017

    Digitalisation: do or die
    Digitalisation: do or die

      22 Dec 2016

    Virtual reality, chatbots will dominate CX by 2020
    Virtual reality, chatbots will dominate CX by 2020

    8 Dec 2016

    Making complaints work for your business
    Making complaints work for your business

    16 Nov 2016

    (c) Cathy Yeulet -
    Three back-office hacks for improved customer service

      8 Nov 2016

    123RF
    Despite digital convenience, customers want personal contact

    28 Oct 2016

    Customers will share a good story, use technology to drive this
    Customers will share a good story, use technology to drive this

      26 Oct 2016

    These customers ain't loyal... Or are they?
    These customers ain't loyal... Or are they?

      12 Oct 2016

    Capturing the 'Voice of the Customer'
    Capturing the 'Voice of the Customer'

      30 Sep 2016

    Dunkin' Donuts says Cape Town launch date is up to the customer
    Dunkin' Donuts says Cape Town launch date is up to the customer

    26 Sep 2016

    Customer service eclipses products, services as number one customer consideration
    Customer service eclipses products, services as number one customer consideration

    26 Aug 2016

    #CEMAfrica: The value of CX in emerging markets
    #CEMAfrica: The value of CX in emerging markets

      17 Aug 2016

    Five technologies that will change customer service by 2021
    Five technologies that will change customer service by 2021

    16 Aug 2016

    Five retail errors to overcome
    Five retail errors to overcome

      2 Aug 2016

    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit
    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

    29 Jul 2016

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    More news

    Chatbots as part of an integrated customer service strategy
    Chatbots as part of an integrated customer service strategy

     29 May 2017

    Chantel Troskie, customer experience account manager at Oracle SA.
    Get ready for the AI startup retail CX revolution

     18 May 2017

    Samantha Craddock © –
    Is cold calling dead?

     16 May 2017

    Marije Gould, Verint VP of marketing EMEA.
    Customers still like personal interaction in a digital world

    17 Apr 2017

    Dervish37 © –
    A little less conversation, a little more action

     24 Mar 2017

    How to hack Pinterest to market your business
    How to hack Pinterest to market your business

    23 Mar 2017

    #SeamlessAfrica: Tackling the omnichannel retail reality
    #SeamlessAfrica: Tackling the omnichannel retail reality

     20 Mar 2017

    Making customer feedback pay off
    Making customer feedback pay off

     20 Mar 2017

    (c) Katarzyna Bialasiewicz -
    Humans want human touch in customer journey, not bots

    20 Mar 2017

    #SeamlessAfrica: A masterclass in millennial engagement and retention
    #SeamlessAfrica: A masterclass in millennial engagement and retention

     17 Mar 2017

    African Reputation Index defines corporate reputation
    African Reputation Index defines corporate reputation

     16 Mar 2017

    #eComConfex: Become digitally intelligent, or go home
    #eComConfex: Become digitally intelligent, or go home

     3 Mar 2017

    How to address the needs of the uncompromising customer
    How to address the needs of the uncompromising customer

    19 Jan 2017

    (c) georgejmclittle -
    KPMG survey details what online shoppers really want

    18 Jan 2017

    #BizTrends2017: The shift from the experience economy to the transformation economy
    #BizTrends2017: The shift from the experience economy to the transformation economy

     11 Jan 2017

    gif © –
    #BizTrends2017: Journeying to your best customer experience

     9 Jan 2017

    Digitalisation: do or die
    Digitalisation: do or die

     22 Dec 2016

    Virtual reality, chatbots will dominate CX by 2020
    Virtual reality, chatbots will dominate CX by 2020

    8 Dec 2016

    Making complaints work for your business
    Making complaints work for your business

    16 Nov 2016

    (c) Cathy Yeulet -
    Three back-office hacks for improved customer service

     8 Nov 2016

    123RF
    Despite digital convenience, customers want personal contact

    28 Oct 2016

    Customers will share a good story, use technology to drive this
    Customers will share a good story, use technology to drive this

     26 Oct 2016

    These customers ain't loyal... Or are they?
    These customers ain't loyal... Or are they?

     12 Oct 2016

    Capturing the 'Voice of the Customer'
    Capturing the 'Voice of the Customer'

     30 Sep 2016

    Dunkin' Donuts says Cape Town launch date is up to the customer
    Dunkin' Donuts says Cape Town launch date is up to the customer

    26 Sep 2016

    Customer service eclipses products, services as number one customer consideration
    Customer service eclipses products, services as number one customer consideration

    26 Aug 2016

    #CEMAfrica: The value of CX in emerging markets
    #CEMAfrica: The value of CX in emerging markets

     17 Aug 2016

    Five technologies that will change customer service by 2021
    Five technologies that will change customer service by 2021

    16 Aug 2016

    Five retail errors to overcome
    Five retail errors to overcome

     2 Aug 2016

    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit
    [Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

    29 Jul 2016

    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report
    [Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

    27 Jul 2016

    Tips for maximising social commerce
    Tips for maximising social commerce

     9 Mar 2016

    Data safari: Mapping emerging Africa's analytics
    Data safari: Mapping emerging Africa's analytics

    28 Dec 2015

    [CEM Africa Summit] CEM for the tech-enabled African future
    [CEM Africa Summit] CEM for the tech-enabled African future

     27 Jul 2015

    CEM Summit develops 'Four Key Tracks' agenda
    CEM Summit develops 'Four Key Tracks' agenda

    24 Jun 2015

    [Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change
    [Biz Takeouts Podcast] 132: VMA Group, customer experience and #campaign4change

    29 May 2015

    Managing brand and reputation risk when your customer has a louder voice
    Managing brand and reputation risk when your customer has a louder voice

     28 Apr 2015

    CRM can be really magical - when it works
    CRM can be really magical - when it works

     8 Apr 2015

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Traffic, religion and electricity... A glimpse into the Nigerian consumer
    Traffic, religion and electricity... A glimpse into the Nigerian consumer

     3 Mar 2015

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